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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1184 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,183 reviews
  • Rated 5 out of 5 stars

    First time buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with my product! First time sony tv purchase. Goes great with my ps5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkN, thank you so much for the 5-star review! We're excited to hear that your first Sony TV purchase has been a great experience, and that it pairs perfectly with your PlayStation 5. The Sony - BRAVIA 8 was built with gaming in mind, offering stunning picture quality, low input lag, and features like HDMI 2.1 and Game Mode for a truly immersive experience. Welcome to the Sony family, and enjoy every moment! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony TV and small appliance purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was very helpful in helping figure out the best product for my home. I always shop at the Best Buy on Veterans near I-10 exit because the help you receive us exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Byron,
      Thank you for sharing your experience! It’s wonderful to hear that the helpful guidance from the salesperson and the exceptional service made your purchase enjoyable. We hope your Sony BRAVIA 8 TV brings incredible entertainment to your home!
      Thank you for choosing Sony, enjoy your new TV! -Maria Sony_US

  • Rated 5 out of 5 stars

    Bravia 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far tv working good,picture is really sharp google tv could be alittle brighter

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angela,

      Thanks for sharing your initial thoughts on the BRAVIA 8!

      We're glad to hear the picture is really sharp and that the TV is working well for you.

      We also appreciate your feedback regarding the brightness of Google TV. You might find that adjusting the picture settings, specifically the Brightness, can help customize the overall illumination to your preference. You can check our article "Adjust the picture settings on your Android TV" [https://www.sony.com/electronics/support/articles/00190409?utm_source=glean] or contact our support for guidance on how to access these adjustments at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony bravia 65”

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love sony products and the service was great and very helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RonG,

      Thank you for choosing Sony!

      We couldn't be more pleased to learn that you love our K65XR80 TV! It’s rewarding to hear that the Best Buy service was great and helpful for you. Thank you for your kind words, and we look forward to serving you again soon!

      Best regards,
      -Fred Sony_US

  • Rated 1 out of 5 stars

    Beware of buying MEMBERSHIP to Total Tech

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the newest Sony Bravia in July and bought into the Best Buy membership at the same time so we could have all products covered and get “deals” on tech services! HAHA! Now in November the TV will not come on, but when I contacted Best Buy I’m told I must deal with Sony! (They will also get a review)! 3 days of going back and forth between Sony and Best Buy I am told the TV will be replaced. But will Sony authorize Best Buy to just exchange the TV so we can arrange installation and return all on the same day immediately? NOPE! We have wait on new TV to be shipped and we have to arrange to have old TV unmounted from the wall prior to the new TV arriving. As it is a 65” TV we are not able to unmount. So Best Buy will charge 149.99 plus tax to take it off the wall, then the same charge to come back after the TV arrives! Sony will only refund one of those charges! Remember, we pay for a Best Buy membership!! For what??? One week after my new TV stops working and we are still without it. And there seems to be nothing we can do to have this made right! So we wait. And we pay more for installation. This has been the worst customer service I have ever experienced. Beware of what salesmen try to hook you into! They are getting a bump for selling those memberships that afford a few small discounts if you keep shopping there, but their warranty promises are crap!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Double trouble

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased our 1st TV and it had a beautiful picture and great sound but after watching a bit would get white dots 6-8 inches on bottom of screen. We decided just a fluke and asked to exchange the TV. The 2nd one was delivered and same issue but not as bad. This also brought on another problem.. the TV would randomly turn off or not respond at all. We would need to unplug and do a total reset to get TV to work again after 4 times of complete resets hours on the phone with customer service we decided to return both TV and soundbar. We purchase and LG and have zero problems.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimberlyS,

      Thank you for reaching out to us with your concern. We sincerely apologize for the inconvenience caused by the issues with your Sony BRAVIA 8. This is not the experience we strive to provide, and we are committed to making it right for you.

      To better assist you, we would appreciate more details about the issues you encountered with the television. We are eager to explore any possible solutions for you

      May we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Case ID (if any):
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the BRAVIA 8:

      Thank you for your patience, and we look forward to resolving this for you!

      Sincerely,
      Maria Sony_US

  • Rated 4 out of 5 stars

    Amazing Picture Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV, the only issue I've had is with it having some weird problems turning on sometimes. Would still recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Demure, thank you for the review! We're really happy to hear you're enjoying the amazing picture quality and overall performance of the Sony - BRAVIA 8. We really appreciate your recommendation!

      We're sorry to hear you're experiencing some issues when turning on the TV. If you're open to it, we'd love to hear more details about the problem so we can better assist you. You can reach out to our technical support team through the link below and they'll be happy to help you get everything running smoothly.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thanks again for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Buy associates rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer associates that assisted me in the selection of my Sony Bravia TV were very-knowledgeable, professional, and resourceful! I have recommended them to friends and family members.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OlgaJ, Thank you for the wonderful 5-star review! We're thrilled to hear that you had an exceptional experience purchasing your Sony BRAVIA 8 TV. We hope you continue to enjoy all the amazing features your Sony TV has to offer. Thank you for choosing Sony and for your recommendation! -Maria Sony_US

  • Rated 5 out of 5 stars

    Customer service care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer services on time polite and courteous delivery for a great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TravisA, thank you for your fantastic feedback!

      We are delighted to hear you're enjoying your new BRAVIA 8. And thanks for letting us know that the delivery team was on time, polite, and courteous–your satisfaction means a lot to us.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    The best sony bravia tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried different tvs and always like sony brand cause ps5 console this is the best tv for gaming period.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey PS5the, thank you for your review of the BRAVIA 8. We're thrilled to hear that you have consistently enjoyed Sony TVs for gaming, especially with the PS5 console. Your feedback is highly appreciated, and we're glad that the BRAVIA 8 meets your needs for a top-tier gaming experience.

      If you have any further feedback or questions, feel free to reach out to us. Happy gaming!
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia * OLED best bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best value TV in my opinion for the price, I have two sets, Sony never dissappoints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, TeodoricoS,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear that you are taking advantage of the TV's amazing picture quality and Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity for you to enjoy the content on the highest quality!

      We greatly value a loyal customer like you! Thank you for choosing Sony. have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    High quality TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for our living room. The picture quality really “pops”, including both for video games and sports.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephC, thank you for sharing your great experience with the Sony - 65" Class BRAVIA 8! We're happy to hear you're enjoying every aspect of the TV. Its wonderful picture quality and great performance make it an excellent choice for watching movies, sports or playing video games! We thank you for choosing Sony and enjoy your new TV. Regards, -Dominick Sony_US

  • Rated 4 out of 5 stars

    good service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good It is an excellent company and I am happy to be satisfied with its customer service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leoalm,

      Thanks for posting this wonderful review!

      We're immensely pleased to hear you're enjoying your BRAVIA 8 TV. We're also happy to know you're satisfied with the costumer service—It's great they helped you find the best option!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Sony tv's rock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Sony tv owner for over 20 years and love the Sony image processing, the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JoeS,

      Thanks for the review and the 5-stars rating! We are truly heartened to hear you have been a loyal Sony customer for over 20 years! It is amazing to hear how much you are loving your BRAVIA TV, as well! With a fantastic 4K resolution screen and over 8 million self-lit pixels that are precisely controlled to produce pure black with high brightness, we are sure you'll enjoy watching your favorite movies at the best resolution possible!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for less than a month and we absolutely love the quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinaD, thank you so much for the wonderful review! We feel privileged to know you're loving your Sony - BRAVIA 8 and that the quality is already making a great impression. There's nothing better than when a new purchase truly blows you away, and we hope it continues to bring you amazing entertainment for years to come. Thanks for choosing Sony! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS A GORGEOUS TV. I also love the UI which runs smoth. Im switching from an LG oled and I have to say im not disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, JustinS! We’re so happy to hear you’re loving your new BRAVIA 8 TV! It’s wonderful that the gorgeous display and smooth UI have made the switch from your LG OLED a great experience. We aim to impress, and it sounds like we’ve hit the mark for you! Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Bravio 65 inch tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very user friendly. Was a pain to set up. Was confusing to set reset up streaming passwords etc. it’s been at least 10 yrs since we bought a new tv so a lot has changed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CherylM,

      Thank you for your feedback regarding the K65XR80 TV. We understand that setting up a new TV, especially after a significant period, can be challenging. We apologize for any inconvenience caused by the issues with streaming passwords and the overall user-friendliness of the product. Your feedback is immensely valuable, and we will certainly take it into account as we work to improve the setup process and enhance the overall customer experience for our future models.

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Gamer/movie tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works good option menu does work well remote is fine overall good to tv would highly recommend for gamers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave,

      Thank you so much for your positive feedback on the K65XR80! We're glad to hear that you're enjoying the TV and that the option menu and remote are working well for you. We truly appreciate your recommendation and are thrilled to be a part of your entertainment setup.

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good brand, not a bad price.sales people came to us asked if we needed anything then walked away when we said just looking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Movies, We're delighted to know that you appreciate the brand and find the price reasonable! It's indeed a fantastic choice with excellent picture quality. We apologize for any inconvenience you may have encountered during your purchasing experience at the store. Thank you for choosing Sony. -Jess Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this Sony Bravia to upgrade from our older Sony Bravia this TV is amazing next level for sure going from LED to OLED was the best choice we could have made Thank you Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, AD52! We're glad that you are enjoying it. Thanks for choosing Sony. -Craig Sony_US

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