Customer Ratings & Reviews
- Model:
- K65XR80
- SKU:
- 10314458
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
“Premium” price, dollar-store reliability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a small fortune for this Sony TV because it’s supposed to be a premium brand. What I actually got was a glorified wall decoration. After barely a year, the speakers started acting up, and soon after that the TV just stopped turning on altogether. No warning, no accident, no misuse — it just gave up on life. Naturally, Sony’s support was about as helpful as unplugging it and plugging it back in (yes, I tried that). Their solution? Basically “too bad, you’re on your own.” For a TV that costs this much, that’s impressive in the worst possible way. So now I get the privilege of fixing it myself or tossing an “expensive premium TV” into the trash. Fantastic design philosophy: charge top dollar, then disappear when it fails right after warranty. If you’re shopping at Best Buy and considering Sony — don’t. Unless you enjoy paying extra for brand names, broken speakers, dead TVs, and DIY repair projects. Hard pass. Never again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TonyL,
We are very sorry to hear about the issues with your BRAVIA 8 and the frustration with your support experience. This is certainly not the level of reliability or service we aim to provide, especially with our premium OLED lineup. Please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Best on market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is the best on the market right now. OLED is far superior to QLED and all the other features are superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mlboucher,
Awesome! We're glad to hear that you like the OLED picture quality of the TV. Thank you for choosing Sony!
-David
B8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv for gaming on ps5 or any console. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimmyC, thank you for sharing your review!
It's fantastic to hear that you find the Sony BRAVIA 8 to be an amazing TV for gaming on your PS5 and other consoles. The BRAVIA 8's impressive features, such as its high refresh rates, low input lag, and vibrant display quality, make it an excellent choice for gamers looking for a smooth and immersive experience.
Your recommendation strongly affirms its performance capabilities, and we appreciate your feedback. Happy gaming!
Thank you for choosing Sony!
Gus
No Xfinity app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow for Xfinity app to be used, cable box needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SAMIAM
We appreciate you taking the time to review your Bravia 8.
We understand it's disappointing when a specific app isn't available. The Xfinity Stream app's availability is determined by Comcast/Xfinity's specific agreements and technical requirements, which currently necessitate their own hardware. We always strive for broad app compatibility and will continue to work with service providers where possible. We hope you're otherwise enjoying the amazing features and picture quality of your Bravia 8.
Thanks for choosing Sony!
Sincerely,
Jenn.
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this TV !! As soon as I saw this displayed against the others there was no doubt, this was the one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for your enthusiastic review of the Sony BRAVIA 8 TV! It's great to hear that it stood out so clearly when compared to other TVs, making your choice obvious. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess
Quality TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very bright and clear. We have it on our sun porch with lots of sun coming through and it is still bright and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, Thank you so much for the 5 stars! We're glad that you are enjoying your new Sony BRAVIA 8 TV's bright and clear pictures even in bright places. Thank you for choosing Sony, and here's to many more fantastic viewing experiences with your TV! -Maria
Excellent Buy - Bravia 8 OLED 4K UHD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding TV viewing and experience! This Bravia 8 has met and exceeded all of my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanW, We're truly happy to hear that it has not only met but exceeded your expectations, providing an outstanding viewing experience. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for purchasing the 65" BRAVIA 8 and for choosing Sony! -Jess
- Cons mentioned:Remote control
NOT WHAT IT IS SUPPOSED TO BE! NOT A GOOD PURCHASE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 65" Sony Oled TV has not functioned correctly since the first time I turned it on. The verbal command on the remote control does not function correctly and always displays a station I did not ask to be displayed. The TV also displays stations from an earlier time of day when a TV station is selected. There are so many issues with this TV if I had to make a purchase again I would NOT buy this TV! I am NOT happy with this item - Sony 65" Oled TV. I will be purchasing a different TV VERY soon!!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, we are genuinely sorry to hear that your experience has not been as you expected with the TV. We understand how frustrating it can be selecting the station you want and being redirected to another one, this is something that should not be going on. Here are some useful steps we would like to recommend to solve these problems:
1- Restart your TV by holding down the power button on the Sony remote for 5 seconds and select "Restart"
2- Check if your remote control is updated, you can go to Settings > Remotes and accessories > Remote control > Software update
3- Make sure that your TV is also up to date by selecting Settings > system > about > system software update > Software update.
Also is worth noting that the functionality of the Sony remote control to change channels is dependable on different factors like the external device (cable box/antenna) or streaming app that you are using. If you are still unable to resolve the problem please email the information below to [email protected] so we can assist you further. Full Name: Best Buy Username: Telephone Number: Model Number: Issue/Concern: Thanks for choosing Sony, regards. - Dominick
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and picture. Nothing can beat a Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CourtneyW,
Thank you for sharing your positive review of the K65XR80 TV! We’re thrilled to hear that you are enjoying the great quality and picture. At Sony, we strive to offer the best in innovation and performance, and it's wonderful to know that our efforts are appreciated. Thank you for choosing Sony!
Best regards,
-Fred
65” Sony TV purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super customer support at the Dewitt NY store, Ty.
I would recommend this to a friendLove it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great unit. takes some hours to get use to the remote. I should not have attempted to pair with the DTV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qski,
Thank you for sharing your experience! We're glad to hear you love your Sony BRAVIA 8 OLED. Adjusting to a new remote can take some time, and we appreciate your patience. If you need assistance with pairing or any other features, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.
Thank you for your patience, and we look forward to improving your experience!
-Maria
SONY'S THE BEST AND MOST RELIABLE TV MADE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I have ever had. Plenty of contract and brightness and easy to navigate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillC, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig
I recommend this TV.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm satisfied. Finaly I decided to buy OLED 65 insted od LED 77, and I think I'll use it at least 10 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArmanArmenian,
Thank you for your recommendation! We're glad to hear you're satisfied with your decision to go with you Sony BRAVIA 8 65" OLED. It's a fantastic choice, offering sleek design, cinematic audio, and stunning visuals. Thank you for choosing Sony, and here's to enjoying your TV for many years to come! -Maria
65Bravia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great. I wish the stand was adjustable so that my sound bar would fit under. Overall good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieT,
Thank you for choosing Sony!
We are glad to hear that you are enjoying the K65XR80 TV! We appreciate your suggestion regarding the adjustable stand. Our team continuously seeks to improve our products based on customer feedback. Your suggestion will be shared with our development team for future consideration.
Best regards,
-Fred
- Pros mentioned:Picture quality
Great when it works.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get it warranted out. If you have a problem just return it immediately and don’t try to troubleshoot it since Bestbuy’s return policy is so short. Sony handled it but it was several hours of being on the phone. Great picture quality though with the new one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewB,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback.
We apologize for the inconvenience you faced while seeking assistance with your initial unit. We understand that troubleshooting can be frustrating, especially when you're eager to enjoy your new TV. Your suggestion to return items promptly is valuable.
We appreciate your patience during the warranty process.
Thank you again for your feedback and for choosing Sony.
Best regards,
Stephanie
Great value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for both video and audio! Easy to install. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, We’re glad to hear you’re enjoying the excellent video and audio quality, along with the easy installation. It’s great to know you have no complaints. We strive to deliver a top-notch experience! Thank you for choosing Sony! -Jess
Experience with Bravia 8 OLED 4K
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony bravia 8 its pretty good, price now is 500.00 less buts still working fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ClaudiaA,
Thank you for your kind review of the Sony K65XR80 TV. We are delighted to learn that you are enjoying your experience with it. We are committed to providing high quality TVs that offer exceptional picture quality, impressive sound and user-friendly features. Thank you for choosing Sony!
Best regards,
-Fred
sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, it is 2 months old and can't talk much about it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyP, Thanks for sharing your amazing review on the BRAVIA 8. Glad to hear it’s been smooth sailing so far after two months! Thank you for the 5-star rating and for choosing Sony! -Jess
Good Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the product and help provided by Joel and Eliajah
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hyde, we're glad you had a great experience with your purchase. It is nice to know that you are happy with your new TV! Thanks for choosing Sony. ~Earl
Mike..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality wasnt very good. Was disappointed with the tv. I am a sony fan but they need to step their game up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We are very sorry to hear that the picture quality of your BRAVIA 8 OLED did not meet your expectations. To help you get the most out of your display, we recommend visiting our official guide for optimizing picture settings here: https://www.sony.com/electronics/support/articles/00190409. Adjusting modes like "Cinema" or "Professional" can often significantly improve the visual experience. If you continue to have concerns, please don't hesitate to reach out to our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab
