Customer Ratings & Reviews
- Model:
- K65XR80
- SKU:
- 10562681
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
SONY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if it’s the TV or a problem with our reception but we get ghosts on the screen.Other that not a problem. Even though we purchased the TV on January 27, 2025, we didn’t receive our TV until February 5, 2025 and since we purchased a 5 year extended warranty it should go into effect as of that day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB, thanks for the review! We are sorry to hear you're experiencing this issue with the picture of the tv. At Sony we prioritize our customer's experience therefore we would like to recommend some steps to find out what it is causing the ghosts on the screen and solve it. 1 - Try verifying if the issue is happening in all sources for example HDMI inputs and apps. 2 - Try resetting your picture settings by going to settings > display and sound> picture > reset picture settings. 3 - Go to picture settings and select random noise reduction, set it to Low or Off. 4- Perform a panel refresh on the TV, go to settings > display and sound > expert panel settings > panel refresh. Check out the sources: https://www.sony.com/electronics/support/articles/00032635?utm_source=glean
https://www.sony.com/electronics/support/articles/00173467?utm_source=glean
If the problem persists or you may need more information, please email the below information to [email protected] so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention. Sincerely, Dominick
Image quality is stupendous!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works really well with my PS5 and Xbox. I have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elbalaska, Congratulations on your new Sony BRAVIA 8 TV! We're happy that it works well with your PS5 and Xbox. Thank you for the review and for choosing Sony! Enjoy! -Maria
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be the best OLED tv I have ever owned.And this is the third one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR,
Thank you so much for your positive feedback! We're delighted to hear your satisfaction with your new BRAVIA 8 OLED TV. Thanks for choosing Sony! - Kris
Terrible Delivery/installation process
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase process in the store was good. This comment is on the awful installation and delivery customer service only. I can't find another way to communicate this. Had a 9-1 window yesterday. I called at 12:50. He pointed out 3 times that they are still within the 9-1 window. After I explained there were only a few minutes left, he tried multiple times to contact the drivers. After telling me 3 times that he couldn't get a hold of them, he also told me they are in transit and also that they were dealing with an urgent issue. Which is it? He tells me the delivery day is 7AM to 7PM and i should keep my phone line open. I also talked to delivery services. It was a better conversation, but didn't get anywhere. I call back 2 hours later she tells me they have to reschedule. Nobody contacted me throughout this to let me know anything. In all 3 conversations, my inner "Karen" requested a supervisor. The first guy said i would just get the same answer but eventually told me i would get called back. Second said the same. The 3rd was surprised that nobody called me back. Still nothing. Even with the error, they had no interest in accomodating my schedule to expedite delivery so its now pushed back until 12/9. They also won't discuss remediation until the installation is complete. Terrible customer service all around after the purchase.
No, I would not recommend this to a friendGreat tv!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has deep rich colors. The picture quality is amazing. You cant go wrong with this tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ivy51, Fantastic! We're thrilled to hear you like the deep and rich colors and amazing picture quality of your new Sony Bravia 8. Thanks for choosing Sony! -Sam
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv glad we got the oled perfect for our small cabin
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanitaD, Thank you for your positive feedback on the BRAVIA 8! We're thrilled to hear that you are enjoying your new TV and that it fits perfectly in your small cabin. Thanks for choosing Sony! -Sam
Brivia tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with Best Buy, employees are very knowledgeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alecgonzales, Thank you for giving the Sony BRAVIA 8 a perfect rating! We're glad you had an amazing shopping experience. Thanks for choosing Sony! -Sam
Sony bravia 8 oled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Having it for a month and so far no issue at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoangN, we're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl
Bravia 8 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with the Sony - 65" Class BRAVIA 8 OLED 4K UHD Smart Google TV's (2024) performance, especially its brightness. Even at the highest settings, the screen looks dim and lacks the vivid picture quality I expected. Compared to other Oled TVs of similar age and caliber, it simply doesn’t hold up. Colors appear muted, and watching during the day or in a well-lit room is frustrating. Overall, this TV feels behind the times and not on par with other Oled models that still manage to deliver a brighter, more enjoyable viewing experience especially at the price point of $1999.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, RodneyT.
We are truly sorry to hear that the brightness of your new BRAVIA 8 has not met your expectations, especially when compared to other OLED models. We understand your frustration, as we want every customer to feel they are getting a premium, vivid viewing experience at this price point.
The BRAVIA 8 is designed with a focus on cinematic studio accuracy, aiming to reproduce colors and shadows exactly as film directors intended. However, we recognize that in well-lit rooms, a "dim" appearance can be frustrating.
Before giving up on the unit, we recommend checking if the "Ambient Light Sensor" or "Eco Dashboard" settings are enabled, as these can sometimes aggressively dim the peak brightness based on your room's lighting. Additionally, switching the Picture Mode to "Vivid" or "Standard" and ensuring "Peak Luminance" is set to High can significantly boost the punch of the OLED panel.
If you’ve already adjusted these and still feel the performance is lagging, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. We would appreciate the chance to ensure your specific unit is performing at its full technical potential.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
Gaming tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The young man that sold me the tv was full of knowledge and helped me understand what the tv could do vary helpful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryJ, Thank you so much for your review! We're glad that you had the best experience in purchasing your Sony BRAVIA 8 TV. We hope you continue to enjoy your Sony TV. Thank you for trusting Sony! -Maria
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fantastic now if i could get it hooked up to an existing system
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankS, Thank you for your review of the K65XR80 BRAVIA 8. We're thrilled to hear that you find the TV fantastic! We're sorry if you're having trouble hooking it up to your existing system. Let's try to isolate the problem by performing the steps provided on these articles:
https://helpguide.sony.net/tv/husltn1/v1/en-003/04-04_01.html?utm_source
https://www.sony.com/electronics/support/articles/00201347?utm_source
I hope this helps! Should you need more information/technical assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Love this TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I have been a fan of Sony TV's for years. This smart TV is the best yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newie, Perfect! We're thrilled to hear that you are enjoying your new Sony Bravia 8!. It's always wonderful to hear from long-time Sony fans, and we're glad that this model has met your expectations. Thanks for choosing Sony! -Sam
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what you want me to write but I don't have much to say but the tv is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Overated, Thank you for sharing your straightforward review! Glad to hear the Sony BRAVIA 8 TV meets your expectations. Thanks for sharing your positive experience and for choosing Sony! -Jess
Bravia 8
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as sharp as expected. Remote not great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review regarding the picture quality and remote of the K65XR80. To help improve the sharpness of your picture, you might want to consider adjusting the picture settings on your Android TV. This can include tweaking aspects such as brightness, contrast, and picture mode which can greatly enhance the viewing experience.
For the remote control concerns, if the remote is not functioning as expected, you might want to troubleshoot it or consider checking if there are any updates available for your TV that could improve its performance.
If the adjustments do not yield satisfactory results, please feel free to reach out for further assistance or support options. Your feedback is valuable, and we are here to ensure you have the best experience with your Sony electronics.
Contact us:
Send your name, username, model number, issue, and telephone number to [email protected]
Troubleshoot remote issues: https://www.sony.com/electronics/support/articles/00006827
Troubleshoot picture issues:
https://www.sony.com/electronics/support/articles/00190409
Thanks for choosing Sony, and we hope those articles may be helpful, if they don't, you can always contact us, and we'll be more than happy to assist you!
Gus
Charles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.promised service at 0.00 $ never happened after sales complete
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thanks for your comment!
About the service, Sony provides 1 year warranty. This warranty includes defects in materials or workmanship and ensures that the TV will perform as expected under normal use conditions. If your TV malfunctions within the first year, Sony will repair or replace the unit, it will depend on the issue.
Troubleshooting and Service:
Before initiating service, troubleshooting with the customer is necessary.
Sony provides part and accessory replacement instructions for in-warranty items directly through their partners like Encompass Supply Chain Solutions Inc. (for the US) and Microland (for Canada).
Replacement and Repair:
If repairs are deemed necessary, Sony may repair the TV, provide a replacement with a comparable model or, in some cases, issue a reimbursement check.
If you have any inconvenience with your TV please, email the below information to [email protected]. Name: Best Buy Username: Model Number: Issue: Telephone Number.
— Gus
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great buy, I hope to have it for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaM,
Awesome! We're glad that your investment with your new BRAVIA 8 TV is worth it. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Sony Bravia and Sonos sound.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sales help and great installation. Very professional all the way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidK, thank you for the 5 stars! We are very pleased that you're now enjoying your new Sony BRAVIA 8 TV. Congratulations on your purchase, and thank you for choosing Sony! - Maria
sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the remote could be bigger and more self explanitory
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyM,
Amazing! It's wonderful to hear that you love the overall performance and smart Google TV features of your BRAVIA 8. Your feedback regarding the remote control is extremely important to us and is very much appreciated.
We do have good information about remote control buttons and available features for a Google TV on this link here: https://www.sony.com/electronics/support/articles/00260979
Thanks for giving the product a perfect rating and for choosing Sony! Enjoy! -Jess
Bravia 8
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Great service in store and by the installers, geek squad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryP, We're glad that you are satisfied with the service and your purchase! We appreciate your feedback and thank you for choosing Sony. Erin
My new Sony 65” Bravia OLED tv is a lemon
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have called Sony service several times to have them fix issues with my new Bravia 65” TV. The TV screen will freeze and then turn off and restart. This is happening 3 to 5 times daily. There are times that when I try to turn on the Television and tv is just a black screen, I have to unplug and the plug tv back in for it to turn on. Sometimes when trying to login to Hulu, it will not login. I have to unplug tv and then plug back in to be able to get Hulu to work. There have been 3 times that the tv will just start showing subtitles. I checked out all settings and nothing is turned on for subtitles. I had to uninstall Hulu and then reinstall Hulu to remove subtitles. My last phone call to Sony service on Saturday January 18, 2025 ended with Sony service informing me that I need to call back on Monday to speak to Sony customer relations about a replacement.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisC,
Thank you for bringing this matter to our attention. We apologize for the unexpected issues you are encountering with your TV, including its intermittent power cycling and random freezing. This is certainly not the buying experience we aim to provide for our customers, and we fully understand your frustration. We would like to examine your case more closely to gather additional details regarding your previous conversations during your call. We also recommend checking the downloads section of your model's support page regularly for updates on any improvements.
We are keen to assist you further. To facilitate this process, kindly email us at [email protected] with the following information:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 8:
You can also click the link below or call our Product Support directly at 239-245-6354.
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
Jess
