Customer Ratings & Reviews

Hi Poppy, Thank you for your positive review! We're thrilled to hear that you found the services and information on our television to be excellent. Thanks for choosing Sony! -Sam

Hi scchic, Fantastic! We're thrilled to hear that the BRAVIA 9 has met your expectations and that you find it well worth the money. Thanks for choosing Sony! -Sam

Hi BillyC,
Thank you for your feedback. We appreciate your time and thoughts on this matter. We're here to help.
The Sony K-65XR90 is equipped with a DIGITAL AUDIO OUT terminal (optical), which allows the connection of digital audio devices.
To connect headphones using this output, you cannot plug them directly into the DIGITAL AUDIO OUT port. Instead, you will need an external device—such as an optical-to-analog converter and a headphone amplifier or transmitter (like the Sony WLA-NS7)—to enable headphone use. The TV does not natively support direct headphone connection via the digital audio out port, but it can be adapted using appropriate external accessories designed to convert the digital signal and drive headphones. Detailed information can be found here: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html?hl=headphones

For further assistance, we strongly encourage you to contact our technical support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products!
Best regards,
Stephanie

Hi JudyB, Thank you for the 5-star rating! We're glad you had a great experience with the delivery team. Thanks for choosing Sony! -Sam

Thank you for sharing your feedback, Thatguyfromboulder.

We are incredibly sorry to hear about the power issues you are experiencing with your K-65XR90. We understand how frustrating it is to deal with a technical failure and high repair estimates, especially so shortly after the warranty period has ended. This is certainly not the long-term reliability we aim for with our premium Bravia televisions.

While the standard manufacturer's warranty typically covers one year from the date of purchase, we would like to look into your specific case to see if there is any way we can assist or provide further guidance. Please contact our specialized support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can review the details of your situation.

We value you as a Sony customer and regret the disappointment this has caused.

Best regards,
Gus, Sony Social Media Team

Hi JosephT, Thank you for your feedback on your new Sony Bravia 9 and we're sorry to hear that it didn't live up to your expectations. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products.
If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Thank you for choosing Sony, and we're here to help with any other inquiries you might have.

Regards,
Sam

Hi Disappointed, Thank you for your feedback on the Sony BRAVIA 9. We understand your concerns regarding the picture quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.

There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

Also, ensure your TV has the latest firmware updates installed, as these can improve performance and add new features.

If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Jimmie, Thank you for recognizing the Multi Acoustic Audio+ advantages but the resolution is 4K the most common resolution also the technology that was used to create this product was also used in the BVM-HX3110 reference monitor. Maybe adjusting the picture mode to Professional or Cinema for your streaming content. Last the XR Clear Image feature does an amazing job at Upscaling all your HD and digital content to bring back lost detail.

If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Sincerely,
Sam

Hi User669243,

We are excited to hear that your BRAVIA 9 is delivering such a "breathtaking" flagship experience! We designed this model to be a true powerhouse, utilizing our most advanced Mini LED technology to achieve the vibrant brightness and contrast that allows it to compete alongside the best OLEDs on the market. It is fantastic to know that you are already putting those HDMI 2.1 inputs to good use for high-performance gaming and movies, ensuring you get every bit of detail out of your 4K content.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hi RonnieA!
Thanks for the feedback! It brings us great satisfaction to hear that you're so happy with the picture quality of your K-65XR90 and that you’d recommend it to others.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MichaelE,

We appreciate your feedback regarding the picture and sound quality, and we sincerely apologize for the power and connectivity challenges you have encountered with your external soundbars.

The communication issues between the TV and audio systems can often be resolved by performing a "handshake" to sync the HDMI-CEC signals. We recommend the following steps to ensure your BRAVIA 9 and soundbar communicate correctly:

1- Perform a Hardware Handshake:

- Disconnect both the TV and the soundbar from their power outlets.
- Disconnect the HDMI cable from both devices.
- Leave both units unplugged and disconnected for approximately 2 minutes.
- Reconnect the HDMI cable, ensuring it is firmly seated in the eARC/ARC ports on both the TV and the soundbar.
- Plug the TV back into power and turn it on first, followed by the soundbar.

2- Enable BRAVIA Sync Settings:
To ensure the devices are recognized, please verify the following settings on your TV:

Settings > Channels & Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync device list > Enable.

These steps are designed to establish a stable connection and prevent the power inconsistencies you described. However, if the issue persists, we highly encourage you to contact our technical support team for further troubleshooting at:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for your patience and for considering Sony.

Regards,
Dominick

Hello EdS1,

Thank you for choosing Sony!

It brings us great joy to hear that you are happy with your K65XR90 TV and that it holds a special place alongside your previous Sony Bravia from 2008. We appreciate your continued trust in our products and are committed to supporting you with lasting quality.

Best regards,
-Fred

Hi KimberleeH,

We are thrilled to hear that you are enjoying the great picture quality and the seamless navigation between cable and streaming on your BRAVIA 9.

Thanks for choosing Sony.

Best regards,
Eliab

Hi there!
It is fantastic to know that you are seeing such a big difference in picture quality with your new K-65XR90!

This model uses our advanced XR Backlight Master Drive to precisely control thousands of LEDs, delivering incredible brightness and deep blacks.

Thanks so much for sticking with Sony!
Best regards,
Estefany

Hi JIMMY,

We are very glad to hear that you are enjoying the great picture and sound of your new television and that you are very happy with your purchase!

As our flagship Mini LED model, the BRAVIA 9 represents the pinnacle of our cinematic technology. The incredible brightness and contrast you're seeing are driven by thousands of high-density Mini LEDs, all precisely managed by our XR Backlight Master Drive. This system uses a professional-grade dimming algorithm to ensure sparkling highlights and deep blacks without the typical "glow" found on standard LED TVs. To complete the experience, we've equipped it with Acoustic Multi-Audio+, featuring the world's first Beam Tweeter in a TV. This projects sound upwards and sideways, making it feel as though the audio is coming directly from the action on screen for a truly immersive, theater-like atmosphere.

Thank you for choosing Sony!

Regards,
Dominick

Hi BrianM, That's great! We're very happy to hear that you love your new Sony BRAVIA 9 and that it enhances your experience of watching college and pro football as well as movies. Thanks for choosing Sony! -Sam

Hi Jeanie2018, Thank you for your fantastic review of the Sony BRAVIA 9! We're thrilled to hear that you find the picture quality to be amazing. We appreciate your tips on darkening the room for a cinematic experience. Thanks for choosing Sony! -Sam

Hi LionelT,
Thank you for sharing your experience! We're delighted to hear that the stunning picture quality of your Sony BRAVIA 9 looks incredible at home. It's wonderful to know you feel it’s worth the investment. Thank you for choosing Sony! Enjoy! -Maria

Hi DarleneW,

Thank you for the review and we're glad our customer service representative was able to resolved your issue. Thank you for choosing Sony!

-David