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Customer reviews

Rating 4.7 out of 5 stars with 453 reviews

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  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 453 reviews
  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Worth it, no wonder it’s so highly rated for the last two years!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KentB, We're glad that you are enjoying your TV. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Meets most expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met most expectations. Sound bar connection is complicated and no proper instructions given by.delivery folks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wpbracco32, Thank you for the great feedback! We're glad to hear that the Sony A95L met most of your expectations. We apologize for the complications you experienced with connecting your soundbar. To help you with the connection, please refer to this instructions on this link: https://www.sony.com/electronics/support/articles/00014997

      We hope this helps resolve the issue. If you need further assistance, feel free to email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony A95L

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Song A95L I recommended those who wanna buy a TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, We're delighted to hear that you love your new TV. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was advised that the screen picture color/brightness would adjust to the sun when shining on it. I don't find this to be the case so I only gave 4 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidC, thank you for taking the time writing us your honest review of your experience using the A95L OLED 4K UHD Smart Google TV. If the brightness does not automatically adjust, please try following the steps here:

      https://www.sony.com/electronics/support/articles/00275317

      Should you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Robert B

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sale person who helped me. Professional and very kind!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertB, Excellent service! We also appreciate your 5 Star rating. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 65"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Best looking TV on the market, IMO.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS,

      Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 2 out of 5 stars

    Sound Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV as an open box, this was a mistake. Best buy does not take good care of their open box items, they delivered the TV with the box open, no bubble wrap, and it almost fell off the truck since the box was torn. The TV was missing all parts (remote, stand, and the bravia cam); while one expects some parts to be missing when buying an open box, but no remote---really! I bought the Sonos Arc Ultra to go with the TV, but the sound is messing up (it's gibberish) with the TV—it does not seem to be compatible with the TV. The Best Buy customer service is the worst ever; you cannot get ahold of anyone at the store unless you drive down to the store--this is absurd. Lastly, whatever you do, do not talk to Adam in TVs and audio...he is rude, unprofessional, and down right insulting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    theres Bigger or cheaper or theres this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theres cheaper and theres bigger but its kinda the best for what it is price wise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZacharyF,

      You made the right choice with the Sony A95L! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony tv .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart tv. Everything is excellent on this tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arabianknight, That's amazing! We're very happy to hear you like your new Sony A95L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Movies a great experience on this Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful 3D display and colors and brightness make the action appear real and it makes watching movies a great experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElenaS, Fantastic! We're very happy to hear that you like the immersive depth and lifelike picture quality with new Sony A95L. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    Sony TV Assessment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A built in antenna is advertised and doesn't work. There is no owners manual describing all the features available. Picture is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamP,

      Thanks for sharing your review and experience with the A95L. We're glad that you like the picture quality of the TV. Your feedback about the antenna and manual is greatly appreciated. Help guides and manuals are available on our support website. You may find this link helpful:

      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/manuals

      To enjoy local channels from an antenna, make sure to connect an antenna to the TV. Once connected, run "Auto Program" to scan for available channels:

      1. On the supplied remote control, press the HOME button.
      2. Select Settings.
      3. Select Channels & Inputs.
      3. Select Channels → Cable/Antenna
      4. Make sure that Antenna is selected for Signal Type.
      5. Select Auto Program.

      Note:
      -Auto Program may take a few minutes if there are many receivable channels.
      -The channels that appear vary depending on your region, and the type and placement of your antenna.
      -The FCC may direct your local broadcaster to change the frequencies they use. If you are having difficulty receiving channels, perform Auto-Program again.

      Additional troubleshooting steps are also available on this link:

      https://www.sony.com/electronics/support/articles/00023587

      You may also find this link helpful:

      https://www.sony.com/electronics/support/articles/00258411

      Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic TV (best of the best)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen (coming from LG CX). Pairs well with my JBL Bar 9.1 and Nvidia shield with dolby vision and HDR support.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JournaL,

      That's awesome! We're glad to hear that you like your new Sony television. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Samsung TV and Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a awesome job. Very happy with the two TV’s I purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatricaD, that's good to hear! We're glad you are happy with your purchase! Enjoy your new TV. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is fantastic the install by Geek Squad was great no problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elberthowell, awesome! We're glad you like your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    A95L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great works beyond expectations. Searched for months to find the right tv and used youtube tv reviews

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OALKO,

      You made the right choice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that the TV meet your expectations. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    MSC at bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy associate very knowledgeable & informative about product. made experience very good!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkC, That's amazing! We're really glad you're happy and satisfied with the great customer service, and exceptional picture quality of your new A95L OLED 4K Ultra HD Smart Google TV. It sounds like we hit the mark with the Sony A95L. Thank you for purchasing the 65" A95L and for choosing Sony! -Jess Sony_US

  • Rated 3 out of 5 stars

    Looking for Multi Screen or Screen Sizing?

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought mine in September 2023. I decided on this one, because it is suppose to have Multi screen and screen sizing (for gaming). All my TV's (4 currently) are Sony. Contacted Sony 4 times and still nothing. Could have saved my money and kept playing on my A80K or A90K TV's. Feel like I am being lied to. Definitely would put this under false advertising. Not a happy customer. Next time I check the competition.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RRTTX,

      Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Rated 4 out of 5 stars

    On

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy wirh the TV and wirh the delivery guys from geek squad did a good job

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jamesG,

      Thank you for the review and we're glad to hear that you're happy with your new Sony TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 1 out of 5 stars

    Dead in under 2 years with no Sony support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this tv for less than 2 years and it is no longer working. When powering on the tv it has 6 blinking red lights. I just spoke with Sony support and since the warranty is only 1 year they can't do anything other than advise me to take it to a local repair center. They wouldn't even provide a discount on purchasing a replacement tv. So a TV that I paid $2500 lasted 23 months and is now e-waste. Sony wouldn't even allow me to buy a replacement board to fix it myself

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS,

      I understand that your XR65A95L is having issues with 6x red blinking lights. For us to better assist you, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:


      One of our technical specialists will call you back within 2 business days.


      Sincerely,

      Eliab
      Sony Social Support sony-global

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job I will let my friends know to buy them to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony,

      That's great! We're glad to hear that you like your new Sony television. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

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