Customer Ratings & Reviews

Hi AllisonB,

Awesome! We're glad that you are enjoying the picture quality of the TV. It's also great that you were assisted professionally. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi mom1, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you so much for choosing Sony! -Carl

Hi MarionB, we're glad you like the picture quality of our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi MatthewS, We are thrilled to hear that you are extremely happy with your new Sony BRAVIA 4K smart Google TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent

Hi Josh,

Perfect! We're thrilled that you are enjoying the picture quality and responsiveness of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi themanwhocan, Thank you for your honest review! We are glad to hear that you are happy with the features along with the picture and sound quality of your new TV! Thank you for the 5-star rating and for choosing Sony! -Carl

Hello JustinM8883, We are glad that you like the picture quality and refresh rate of your Sony BRAVIA 4K smart Google TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Enjoy! Vincent

Hi Shawn213,

You made the right choice upgrading to the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi Wade,

Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi AshtonM, Thank you for the awesome review! We're glad you're enjoying the great gaming experience with your Sony X90L. Thanks for choosing Sony! -Sam

Hi LPSS, Thank you for the excellent review! We're thrilled to hear you like the incredible picture quality, good sound, and overall value of your Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam

Hi DebraC,
Nothing really makes us happier than hearing about satisfied customers! We're really glad you love your new X90L TV. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris

Hi MarilynR,

Thanks for sharing your review and experience with the X90L. We're glad that you like the picture quality of the TV. Your feedback about the TV sound is greatly appreciated. If you are referring to delay between the sound and picture, please refer to these troubleshooting steps to help resolve the issue:

-If a Bluetooth audio device is connected
The picture and sound do not match because the sound is delayed due to the properties of Bluetooth. You can adjust the output timing of the picture and sound with the A/V sync setting.

Set [A/V sync] to [Auto] or [On]. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync].

-If a specific audio system is connected with an HDMI cable
If the audio device is connected with an HDMI cable, the sound may be delayed due to the properties of the audio device. In that case, you can adjust the video and audio output timing with the A/V sync setting.

Press the (Quick Settings) button on the remote control, and then select the following in order.
[Settings] — [Display & Sound] — [Audio output] — [A/V sync] — [Auto] or [On]

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony!
-Ralph

Hi Cricket,

Amazing! We're glad that you like the picture quality and user-friendly functions of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi Salva, That's great! We're delighted to hear you're satisfied with your new Sony X90L. Thanks for choosing Sony! -Sam

Hi PeterI, We are glad that you like your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! Vincent

Hi AlanHH,

Perfect! We're glad that you are enjoying the picture quality and Google software of the TV. Thank you for choosing Sony!

-Ralph

Hi MarkC, Perfect! We're delighted to hear you like the clear, sharp, and crisp picture quality, ease of use and setup of your new Sony X90L. Thanks for choosing Sony! -Sam

Hi JosephT,

Thanks for sharing your review and experience with the X90L. We're glad that you like the picture quality of the TV. Your feedback about the TV screen is greatly appreciated. The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV.

If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition:

-Reduce the Backlight Level in the Picture Settings menu.
-Turn the Light Sensor setting to On in the Setup menu.
-Change the Power Saving setting to Low or High in the Setup menu.
-Set the Picture Mode to Standard in the Settings menu.

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony!
-Ralph

Hi BrandiB,

Great! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph