Customer Ratings & Reviews

Hi DanielR, That's awesome! We're thrilled to hear you had an amazing shopping experience. Thank you so much for choosing the Sony X90L and for taking the time to share your positive feedback. -Sam

Hi Happycustomers,

Perfect! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Hi BBCust17,

Thanks for sharing your review and experience with the X90L. We're glad that you like the picture quality of the TV. It's unfortunate that you are having those issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Resetting the TV may also help resolve those issues. Please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00159487

Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi MayHarry, That's awesome! We're thrilled to hear that you are very pleased with the XR65X90L and the setup process. It's wonderful to know that the associate provided excellent service during the setup. Thanks for choosing Sony! -Sam

Hi Danno, Thank you for the excellent review! We're glad you like the amazing picture and sound quality, and ease of setup of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Craig

Hi MichaelM, Amazing! We're pleased to hear you had a great shopping experience. Thanks for choosing Sony! -Sam

Hi ScottM,

Very nice! We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony and enjoy your TV!

-David

Hi LaminS, That's awesome! We are glad to hear that your new Sony BRAVIA 4K smart Google TV is the best product you could ask for. Thank you for your purchase. Enjoy! Vincent

Hi MarrisaR, That's awesome! We're glad you had a great customer service experience. Thank you so much for choosing the Sony X90L and for taking the time to share your positive feedback. -Sam

Hi CesarO, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs. Thank you very much for sharing your excellent experience with your XR65X90L and for choosing Sony! - Romeo

Hi CarlaY, Perfect! We're very pleased to know you like your new Sony X90L and rear speakers. Thanks for choosing Sony! -Sam

Thank you for your feedback, KevinB. The XR-55X90L model operates on the Google TV platform, which allows for the installation of only those apps that are compatible with this system. Currently, the Xfinity app cannot be directly installed on this TV model. This limitation is not a result of any restrictions set by Sony, but rather stems from compatibility and availability issues determined by the app developer. As an alternative, your choice to use Roku is commendable, as it offers effective access to the Xfinity app. We appreciate your input and will ensure that your suggestion is communicated to the relevant team.

Thanks for choosing Sony!
Warm regards,
Gus

Hi RyanM, Thank you for the feedback on your experience with your Sony X90L. While we're glad you like the excellent picture quality of your TV, we regret to hear about your issue with the reflection. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products.

And even though the X90L doesn't support the X-Anti Reflection & X-Wide angle features to reduce the glare, its brightness level increases approximately up to 130% compared to the previous year's model - the X90K has precisely controlled backlighting so the viewer can see enhanced contrast and billions of accurate colors, controlled by XR Contrast Booster and XR Triluminos Pro technologies. Thanks for choosing Sony! -Sam

Hi EddieS,

Perfect! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!

-Ralph

Hi MeganP, Thank you for your feedback! We're glad to hear that your husband loves the Sony BRAVIA XR X90L—it's a fantastic TV! We’re sorry to hear about the freezing issue, though. Restarting shouldn’t be a frequent necessity, and we’d love to help troubleshoot this for a smoother experience. To better assist you, we would like to gather more information regarding the frequent freezes occurring on your TV. Are these issues present when using streaming platforms such as YouTube, Amazon Prime, Netflix, and others? In the meantime, you might consider performing a power reset by following the instructions provided in this link: https://www.sony.com/electronics/support/articles/00141896?utm_source. Hope this information helps! If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the BRAVIA XR X90L. Thank you for your patience, and we look forward to improving your experience! Sincerely, Maria

Hi vmum,

You made the right choice with the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for always choosing Sony!

-Ralph

Hi BiancaC,

Awesome! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi MichaelR, We're happy to hear that you're enjoying your game and movie time with your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Awesome, EstefanitamV! Enjoy and thanks for choosing Sony. -Craig

Hi DavemarkM,

Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph