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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1846 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 1,846 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV Good Option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and good picture. Price is really good for what you are getting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnE,

      Great! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Owner, President

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect for our area. The picture quality is great as well as the sound. I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RCornell,

      Amazing! We're thrilled that you are enjoying the sound and picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    GNINJA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at many tvs and found that this tv by SONY is probably the best all around buy because of the way it upscales cable which is only broadcasting in 720 or 1080! I saw a much more expensive OLED tv at a friends house and regular cable viewing was awful! The SONY XR processor has to be the difference. I would highly recommend the SONY X90L over other much more expensive QLED or OLED televisions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GNINJA, That's awesome! Thanks for sharing your experience. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    TV purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a good price. Would definitely recommend for anyone looking to buy one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricP,

      You made the right choice! We're glad that you are enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5 stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality product, easy set up, product is easy to use and navigate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BertH, amazing! We're extremely pleased it suits your expectations. Thank you very much for sharing your excellent experience with your XR65X90L and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New Sony 65”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV and so glad we finally replaced our Vizio. I’ll stick with Sony forever!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user708587,

      You made the right choice upgrading to the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the tv about a month ago and are very happy with the quality of the picture. Absolutely amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElvisH, We are thrilled to hear that you are very happy with the quality of your Sony BRAVIA TV. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent Sony_US

  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Not a good off air TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you do most of your viewing off air Broadcast TV, This is NOT the TV for you. Tuner is less sensitive than 12 year old Sony 40 inch TV this 60 inch replaced. Fewer TV stations received on same antenna. ATSC 3.0 reception is poor.Remote control has NO number pad. Must scroll thru channels to find station. Does not displace program guide broadcast by TV stations. Program show or title only. Nice that microphone has a physical switch to turn it off.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kiffy,

      Thank you for the review and we do apologize for the inconvenience. It depends on your physical location and the TV signal coverage of the local broadcasting stations in your area. You can find information on the available channels on websites such as the FCC DTV Reception Maps page. Other websites may also be available to help you discover available stations in your area.

      Actual signal strength may vary depending on a variety of factors including building structure, neighboring buildings and trees, weather, and the type of antenna used. Signal strength may be weak when using an indoor antenna or in hilly areas.

      For us to better assist you, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I needed, and the installtion was easy,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myaccesories, That's great! We're very happy to hear you're satisfied with your purchase and you like the ease of installation of your Sony X90L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exactly what you'd expect from Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture (re: contrast/brightness) and easy setup with integrated Google TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user259999,

      Awesome! We're thrilled that you are enjoying the picture quality, Google software, and user-friendly functions of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65 inch Sony TV is great. Excellent picture, easy setup sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryH,

      Amazing! We're glad that you like the size, sound, picture quality, and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! Installers very knowledgeable and personalized service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, JefferyL! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65 in Sony tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new tv. Ordered on line and picked up at the store, fast and easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarbaraM, Thanks for the positive feedback! We are happy to hear your purchase went well and you are enjoying the exceptional picture quality of your X90L 4K Full Array LED TV. We are also thrilled to know you everything has been taken care of. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for for sharing such a wonderful shopping experience! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is great. The brilliance and colors to the room light. It’s amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user501523,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Good picture quality, terrible UI

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is pretty great. However the Google TV OS, frankly, sucks balls. It's sluggish, buggy, and filled with bloatware and spammy recommendations. It regularly takes like 10 seconds after loading the home screen to actually register anything you've done on the remote, and when it does, it performs all of the delayed tasks in rapid fire succession. You have to navigate to the app menu instead of the home screen simply showing you all your apps, like literally every other smart TV in the world. Additionally, you have to sign in to your google account to even use it. Personally I want to keep my personal google account separate from a living room TV used by multiple people. I tried making an email specifically for the TV but then it wouldn't let me use my YouTube TV account since it's associated with my primary google account. I'm going to get an Apple TV unit eventually just to avoid using the insultingly bad built-in UI. Not worth buying, In my experience the menu and UI of LG televisions are the best, but probably any TV that doesn't use the Google TV OS would be a better choice than this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Damaged TV replaced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased tv online from Best Buy, the tv was delivered on time and still in the box. I had to wait for the arrival of the tv wall mount which I had ordered from a different source before opening the tv box. Once ready to mount the tv I discovered that the tv screen was damaged. I called Best Buy and they sent a new tv since I was still in the 15 day return window. Received the new tv 4 days later and all is great. Lesson learned examine item before accepting it. Thanks Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vito, Thank you for taking the time sharing your experience with your Sony X90L. We're sorry to hear that the initial TV was damaged, but good to know that BestBuy were able to replaced it promptly. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Hassan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV Girl very clear picture that sound is great. Love the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerenceB,

      Great! We're thrilled that you like the sound and picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Beauty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this television the brightness of the color is beautiful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaA,

      Great! We're glad that you are enjoying the picture quality of the TV. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    new tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We updated from Sony's 55 inch to the larger. Better picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user1898,
      Excellent choice! We really appreciate that you like the exceptional picture quality of your new X90L TV. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so satisfied with this purchase. I love everything about this t. V.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenL,

      You made the right choice! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

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