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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1846 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 1,846 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and sound. Was a great buy. recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Happy, We are thrilled to know that you like the picture and sound quality of your new Sony BRAVIA smart TV. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 3 out of 5 stars

    Disappointed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty display but otherwise disappointing. For some reaoson the TV has SENT 6GB of data somewhere over three days. I’d say it’s a Sony branded Google TV. Compulsory terms agreements. Perks that only work on Bravia equipment… no PiP (picture in picture) support over any input from any input. Their setup process shows it’s possible, they’ve just chosen to cripple that feature or laze out and not implement it. The screen is pretty but it does have vignetting and splotchy coverage for single color bright images. Color depth and accuracy seem pretty good but I’m not a professional so I don’t have the tools to test it. I’d say the TV is worth 700 or 800, not 1000 to 1200. If you can catch it on a sale or through a discount you’re likely to be happy with it if you’re not too picky. If you’re adding a soundbar though, the only two that fit in the HT-A series are the HT-A9 and the HT-A3000. It seems like a gross oversight but maybe they assume everyone is hanging it on a wall. The issue is the feet so if you’re wall mounting the TV the feet are no longer an issue. The in TV sound isn’t the worst I’ve heard but it’s boomy and sounds like it’s in a box. Something also buzzes at listening levels over 35. Support has been less than impressive from Sony as well. I really wanted to be impressed and delighted with this TV but it falls short on so many levels because of sloppy interfaces and features that could be there that simply aren’t.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Paul,
      Thank you for purchasing our Sony XR65X90L and for giving your honest feedback. Your opinion matters to us for this will help us improve our future products.

      We'd like to make sure you are taken care of. May we contact you to help and get more information so we can turn this to a better experience? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the X90L:

      Regards,
      Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Allan C.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great T.V. Good quality picture. Can recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllanC,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value! Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Real clear picture and natural coloration.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user485689,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    life is better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it the colors and picture are amazing - love the size

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user270035, We are thrilled to hear that you love the picture quality and size of your new Sony BRAVIA 4K smart Google TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! Great picture and just the right size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LorettaF,

      Great! We're thrilled that you like the picture quality and size of the X90L TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is so clear. Looks like live TV. Geek squad was amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user699432, We are happy to hear that! We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Never leaving Sony again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user250093,

      Perfect! We're thrilled that you are enjoying this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best television sets on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShermanM, Awesome! We're very happy to hear you feel that the X90L is one of the best TV on the market today. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, has many features I didn't expect - Delivery from BestBuy was spot on, courteous and professional staff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user874103, Thank you for your positive feedback on the X90L! We're thrilled to hear that you are enjoying the overall features of the TV. It's also great to know that your delivery experience with BestBuy was spot on, with courteous and professional staff. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been great. Picture is Beautiful. Sound from a Visio bar is working well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackH, We are glad that you like the picture quality of your new Sony BRAVIA smart Google TV. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Mrs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv seems excellent so far. But problem with delivery instructions. What Kevin and Daniel had for instructions on the delivery slip was not what was agreed upon and written up with the salesman.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonKing,

      Thank you for the purchase! We're glad to hear that you like the TV. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Fair purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. Motion not as good as expected especially for 120 hrz tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, user410015!

      We are thrilled to hear your satisfaction with the amazing picture quality of your XR65X90L. We are sorry if the motion of the TV didn't live up to your expectations. While we are not sure what audio-video device or streaming application you are using, you may try configuring various settings related to the TV display, especially the Motion settings which refines moving images and optimizes picture quality based on video content and see if it improves your overall viewing experience. For more details, please refer to the following articles:
      https://www.sony.com/electronics/support/articles/00190409
      https://www.sony.com/electronics/support/articles/00153243

      I hope this helps.

      With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.

      If there's anything we can do to help or you may need more information/technical assistance, please feel free to email us at [email protected] with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Best Buy was easy to deal with. Black Friday deals didn’t seem much better than regular deals but the price was fine. TV looks great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user544029,

      Thanks for sharing your 5-star review and experience with the X90L. We're glad that you are enjoying this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart TV that has all you need for the best entertainment experience. Especially when paired with a soundbar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph,

      Great! We're thrilled that you are enjoying this amazing TV and how it works well with your home entertainment system. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony 65’

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get a new TV due to a mess up in a repair BUT I absolutely love my upgrade !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mari, We are glad to hear that your absolutely love your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Run away from this TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are 2.5 yrs out, but should have acted sooner. This is a problematic model. Less than a month after purchase it froze and had to have a service call…should have returned right then. Has done this periodically over that time, but is now freezing daily. You cannot even turn the TV off while frozen, you have to unplug it. Picture is great when on, but for $1k I expect better from Sony in terms of reliability. Visiting Best Buy today to see what my options are as a Geek Squad member.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a very good television quality price I have had time to have it and I have no complaints so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin, We are glad that you lke the quality and price of your Sony BRAVIA TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I currently have a Sony 65x75k would this be a major up-grade tv as for as picture and performance?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardS, yes! We hope you enjoy our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    65" Sony Bravia, 4k

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV! Fills the living room perfectly!!! Sound is outstanding as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user218575,

      Awesome! We're glad that you like the size, sound, and picture quality of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

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