Customer Ratings & Reviews
- Model:
- K65XR8B
- SKU:
- 10756567
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent picture quality and impressive OLED quality of the 65" Class BRAVIA XR8B OLED 4K HDR Google TV. Reviewers find the television easy to set up and are impressed with the deep black levels. However, some customers have noted that the brightness may be too low for certain room environments.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Sony OLED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV turns off in the middle of watching and reboots with SONY and Google. The picture is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyR,
Thank you for your feedback on the BRAVIA XR8B. We are very pleased to hear that you are enjoying the great picture quality, but we certainly understand your frustration with the TV turning off and rebooting unexpectedly—that is not the experience we intend for you to have.
To help resolve this unusual behavior, please attempt the following troubleshooting steps:
1. Update Software: Ensure your television is running the latest software by going to Settings > System > About > System Software.
2. Disable BRAVIA Sync: Temporarily turn off the BRAVIA Sync function by navigating to Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync control set to off.
3. Enable Simple IP Control: Turn on the Simple IP control feature in Settings > Network and Internet > Home Network > IP control > Simple IP control.
If these steps do not stop the unexpected restarts, we strongly recommend reaching out to our dedicated technical support team for further assistance and diagnosis:
Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We appreciate your patience and look forward to getting this resolved so you can fully enjoy the incredible picture quality of your BRAVIA XR8B.
Thank you for considering Sony products!
Best regards,
Dominick
Tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent salesman was very knowledgeable and helpful
I would recommend this to a friend- Pros mentioned:Oled quality
Customer Service?????????
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and paid for a Sony TV, and mounting bracket in the store. It was not in stock. I then received an email my order was ready for pickup. I went back to the store to get it. I was then told the TV was in the store but had not been processed. It would be ready in an hour. I waited the hour and was then told they couldn’t find it. I left the store. Later that day I received an email my order was delayed. I called ame the service representative had no idea why it was delayed or when it would arrive. But promised to escalate my request and assured me I would receive a callback within 24-48 hours. That was six days ago. I’m still waiting.
No, I would not recommend this to a friend Reasonable price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV, easy to install. Can adjust the heights.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Kenny.
We are so pleased to hear that you think your new K65XR8B television is awesome. It's wonderful to know that you found it easy to install and that you're taking advantage of the adjustable height feature. We designed this TV with flexibility in mind to ensure a perfect fit in any home, so your feedback is very rewarding.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Bravia TV Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great, love Sony. Disappointed to find out the best buy points never showed up and after going through support notified there is a change where only credited if used BB credit card. That's a sneaky change.
I would recommend this to a friendSorry and lousy app TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the sorriest TV I think I have ever owned. I can’t seem to get much to work right on it. It won’t let me sign in at all and I am putting the correct passcode in. I downloaded an app and watched about an hour and a half of 3-30 minute shows, and then went to buffering and the screen turned black, and now every time I open that particular app, the screen stays black, but doesn’t buffer anymore. I don’t understand why the app worked before, but it doesn’t now. I hooked up a DVD player to it, put in a disc, turned on the DVD player, pressed the input button on the TV remote control like I’m supposed to, and nothing happened. As far as I’m concerned these app TV’s are absolutely worthless and useless in my opinion and experience of them, and I would not recommend them to anyone. I have had nothing but trouble with this thing ever since the Best Buy Geek Squad set it up for me and not too much works properly on it. I’ve hooked the accessories up properly and can’t get it to show up on the TV at all. I sign in correctly and it won’t let me sign in. I just have to say, these app TV’s are really sorry in my honest opinion. I even had a Best Buy supervisor to print me off some instructions on how to operate and navigate the thing and that’s not even enough.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH,
We are truly sorry to hear about your frustrating experience with your K-65XR8B television. Dealing with new technology can certainly be challenging, and we understand how disappointing it is when a product doesn’t work as smoothly as expected right out of the box.
We want to help get your TV running properly so you can enjoy the incredible picture quality the BRAVIA series is known for. We have compiled troubleshooting steps below that should resolve these specific issues you're dealing with.
For App & Buffering Issues:
1. Power Cycle the TV: To clear out any temporary software glitches, please restart your TV by unplugging it from the power outlet for two minutes, and then plug it back in.
2. Check Network Strength: If an app starts buffering, the Wi-Fi signal may be weak. Please confirm your TV is connected and getting 'excellent' strength by navigating to Settings > Network and Internet.
3. Update TV Software: Ensure your TV has the latest updates for stability by selecting Settings > System > About > System software update.
4. Clear App Cache & Data: Since the app used to work, clearing its stored data often resolves the issue. Go to Settings > Apps > Search for the app > Select it, then look for Clear Data and Clear Cache, and press OK.
For Input Selection (DVD Player):
The correct way to switch to your DVD player is crucial:
- Press the Input button on your Sony remote control (the button typically has a TV icon with an arrow pointing to the right).
- A list of inputs will appear on the screen. You must then use the directional pad to select the specific HDMI port your DVD player is plugged into (e.g., HDMI 1, HDMI 2) and press the OK button to switch the screen over.
For Sign-In Issues:
We recommend carefully double-checking your password entry. Most sign-in issues are resolved by ensuring you are respecting the exact capitalization, lowercase letters, numbers, and symbols of your password or user ID.
If you require personalized, step-by-step guidance through any of these troubleshooting steps, or if the issues persist, please reach out to our dedicated technical support team directly. They specialize in walking customers through navigation and setup:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for giving us the opportunity to assist you. We really appreciate you considering Sony products!
Regards,
Dominick
Beware- From a loyal Sony customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony TV's ( I am almost 60) so I am sad to report that this has been a nightmare. My TV's sound is out of sync with the people talking on the screen. I have a sound bar; I have tried all the fixes and trouble shooting supplied by Sony on their site; nothing has worked long term. Meaning after restarting it's better for awhile but continues to get out of sync again. Finally, I give up and go to my old Sony in my bedroom. My long relationship with Sony is over.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SusanR,
Thank you for reaching out and sharing your review. We are truly sorry to hear about the significant audio-video synchronization issues you are experiencing with your new BRAVIA XR8B television. As a loyal Sony customer for so many years, we know how much you value reliability, and we sincerely apologize that you have come across this problem.
Since you have already tried the standard fixes, the next step requires specialized, personalized attention. Our best recommendation is to immediately connect with our dedicated technical support team. They have the advanced tools to investigate this issue, understand the specifics of your setup, and provide a tailored solution to ensure the sync issue is permanently resolved.
Please reach out to them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony products!
Regards,
Dominick
- Cons mentioned:Brightness
Defective issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the TV due to a defective screen after only 2 weeks of having it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarA,
Thank you for sharing your feedback. We are sorry to hear that your XR8B experienced a screen issue so shortly after purchase.
This is certainly not the experience we want for our customers. Please be assured that we will share your feedback with our product and quality teams for further review.
Thank you for considering Sony!
Regards,
Dominick
- Cons mentioned:Brightness
Vertical banding!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had terrible banding across the whole screen. I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, JDBL.
We are very sorry to hear that you experienced terrible banding across the whole screen of your K-65XR8B television, and we sincerely apologize for the disappointment and inconvenience this defect caused. This is certainly not the exceptional, uniform picture quality we design our BRAVIA screens to deliver.
We regret that this issue ultimately led to you returning the television. Your satisfaction is our top priority, and we apologize that this particular unit did not meet our high standards for performance.
Thank you for bringing this to our attention, as your feedback is valuable for our quality control processes.
Best regards, Gus, Sony Social Media Team
Delivery Sucks...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting for my delivery...it has been rescheduled twice, and they are now a no show
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Setup ease
Outstanding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, Sony did very well with the ease to set up and how fast the computer software is. Impressive sound, was debating on sound board but in a small room the sound is great. Display is bright and but the google tv is amazing and way better than a lot of other tv software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notabot,
We are thrilled to hear that you are impressed with the BRAVIA XR8B! It is great to know that the setup was easy and that the picture, sound, and Google TV interface are exceeding your expectations in your space.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Oled quality
Best TV EVER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bravia 8B is an exceptional TV! Best OLED in terms of the quality at this price point. The XR processing on this TV makes you see every single detail that was missing before. I’m happy to have Dolby vision and paired with the Sony Bravia Theater Bars, I now have an IMAX level TV setup in my living room. It truly is a perfect TV and a game changer. My son does gaming and mentions how perfect the 120hz refresh rate is while he games. This TV is worth the investment for the whole family!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the exceptional review, AriB!
We are absolutely thrilled to hear that the Bravia 8B has become a game changer for your home! It’s wonderful that you’re noticing the difference our XR processing makes—we aim to reveal those fine details that bring cinema right into the living room.
Pairing it with our Bravia Theater Bar for that IMAX-level experience sounds like a dream setup! We’re also glad to hear your son is enjoying the smooth 120Hz refresh rate for his gaming sessions. It sounds like there truly is something for everyone in the family to love.
Thank you for choosing Sony and for sharing your amazing experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Oled quality
Thankful for BB Return Policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.in anticipation of the 2026 World Cup I wanted to upgrade my TV to a larger OLED. I was steered to buy a popular Samsung version but was completely dissatisfied with the "smart" features that conflicted with the free apps offered by Spectrum, my cable provider. Fortunately I was able to replace it at no charge. Very happy with the product and service.
I would recommend this to a friend - Pros mentioned:Black level, Picture quality
Solid!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up as the first TV that’s above the basic brands for our household. In a room with little light, it’s absolutely perfect. Amazing colors and beautiful blacks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heyitsd,
Thank you for your wonderful 5-star review of the Sony - BRAVIA XR8B! It brings us great satisfaction to hear that your first step into a premium TV has been such a rewarding experience. The BRAVIA XR8B is designed to shine with vivid colors and deep blacks powered by the Processor XR. We're so glad it's delivering the perfect viewing environment for your home, and we truly appreciate you sharing your experience.
Thank you for choosing Sony!
Regards,
Dominick
- Cons mentioned:Brightness
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s still a great oled tv, even though I believe the brightness settings could be better. I have it set at the highest level and still the picture is a little too dark.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelM,
Thank you for choosing Sony!
It's a true pleasure to hear that you appreciate the K65XR8B TV overall. We apologize for the brightness not being as high as you expected and understand how important a clear picture is for your enjoyment. Your feedback is invaluable as we strive to improve our products.
Best regards,
-Fred
- Pros mentioned:Picture quality
High quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this tv. High quality. The picture quality, in particular, stands out. I do not have a soundbar, and the audio is more than sufficient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter,
It’s a true pleasure to hear how much you are enjoying the BRAVIA XR8B. We designed this model to be a powerhouse of visual excellence, so it is wonderful to know that the stunning picture quality is standing out during your viewing sessions.
We are also particularly glad you mentioned the audio. Our engineers work tirelessly to ensure the screen itself provides a rich, immersive soundstage, and hearing that it provides a premium experience even without an external soundbar is a testament to that innovation. Whether you're watching a cinematic blockbuster or a fast-paced game, we're glad the XR8B is delivering the high-quality performance you deserve.
Thank you for trusting Sony to be the centerpiece of your home cinema.
Regards,
Dominick
- Pros mentioned:Picture quality
SONY TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our Sony Television. The picture is very sharp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PHILA!
We are really happy to hear that your K-65XR8B is such a hit in your home! It’s wonderful to know that the sharpness of the picture is standing out and making your viewing experience better.
Thanks for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Oled quality
For my daughter’s new home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV thank you guys. Eight fit in the wall perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseR,
Thank you for choosing Sony!
We're elated to hear that the K65XR8B TV fits perfectly in your wall and that you’re pleased with it. It’s wonderful to know our product complements your space so well, and we appreciate you sharing your positive experience with us.
Best regards,
-Fred
Repeat Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person sealed the deal, very professional and knowledgeable. Also your free delivery service is worth marketing. It could be a differentiator. I did not know that about Best Buy or forgot.
I would recommend this to a friendGreat TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, is great. Super easy to unpack and setup, fantastic display when playing a PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnS,
We are ecstatic to learn that your new display is providing such a premium visual experience for your gaming sessions!
It is wonderful to hear that the setup and unpacking process was a breeze, getting you into the action faster. We specifically engineered our XR series to unlock the full potential of the PS5, and we are glad that you are enjoying the fantastic results of that synergy.
Thank you for making Sony the center of your gaming world!
Regards,
Dominick
