Customer Ratings & Reviews

Thank you for sharing your feedback, Bossborn.

We’re sorry to hear the brightness level on your Bravia 8B isn't quite where you'd like it to be. Since this model features an OLED panel, there are several settings—like Peak Luminance or Brightness—that can be adjusted to help the picture pop in different lighting environments.

If you need further assistance with fine-tuning your display, please reach out to our TV specialists; you can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=tv

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi GCE1,
Thank you for sharing your great review of your new Sony TV K-65XR8B! We are delighted to hear that your new TV was a great purchase.
We think adding a sound bar is a brilliant idea for completing your home theater setup!

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi 360Texas,

We are excited to hear how perfectly the 65-inch model integrates with your home environment! What a brilliant and charming use for your new display—we love knowing that your new Sony is providing a beautiful, ambient virtual fire. Thank you for sharing such a creative and delightful experience with us!

We appreciate you choosing Sony!

Regards,
Dominick

Hi TimH,

We are beyond pleased to hear that you find your new BRAVIA XR8B OLED TV to be worth every penny!

It is wonderful that you are impressed with the OLED picture quality, which uses over 8 million self-lit pixels to deliver the pure blacks and stunning highlights you mentioned. We are also glad you're experiencing the power of our XR Processor, which intelligently enhances color and contrast in real-time to ensure every scene looks phenomenal and lifelike.

Thank you for trusting Sony.

Best regards,
Dominick

Hi kivakus,

We’re thrilled to hear you're so happy with the price and performance of your new Bravia 8! It’s great to know you’re enjoying the premium OLED experience and that you found such a fantastic deal.

Thanks for choosing Sony.

Best regards, Eliab

Hi VondaF!
Thanks for sharing your review! We are thrilled to hear that you’re having such a great experience with your new K-65XR8B TV. It’s awesome to know that the picture and sound are hitting the mark for you.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi RichardG,

We truly appreciate your loyalty and recommendation! We are happy to hear that you consider BRAVIA to be the best on the market and that the XR8B OLED was worth the investment for you.

Thanks for choosing Sony.

Best regards,

Eliab

Hi BretM,

That is wonderful to hear! We are delighted that you are enjoying your BRAVIA XR8B OLED TV and appreciate you sharing your positive experience with the sales representative at the Best Buy Metairie location.

Thanks for choosing Sony.

Best regards, Eliab

Hi NayeliV,

We are beyond pleased to hear that you are finding your new television to be perfect for your gaming adventures! It is fantastic to know that the amazing picture quality is bringing your favorite titles to life.

This model is packed with specialized gaming features like 4K/120fps for incredibly smooth and fluid movement. It also supports Variable Refresh Rate (VRR) to eliminate screen tearing and Auto Low Latency Mode (ALLM), which automatically switches the TV into a high-performance mode to reduce lag the moment you start a game. We are thrilled that these technologies are helping you stay ahead of the competition!

We really appreciate you trusting Sony!

Regards,
Dominick

Thank you for the fantastic feedback, Ryan!

We are thrilled to hear that the K-65XR8B has been such an incredible upgrade for your home theater! It’s wonderful to know that the rich contrast is standing out to you—we designed this model to deliver that deep, cinematic realism that truly brings content to life.

Thank you for choosing Sony for your upgrade. We hope you enjoy many more movie nights on your new TV!

Best regards, Gus, Sony Social Media Team

Hello AngelC,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the amazing picture quality and user-friendly programming of your K65XR8B TV. We appreciate you taking the time to share your experience and hope your viewing continues to be exceptional.

Best regards,
-Fred

Hi Eddie,

That’s great to hear! It’s a major win that your soundbar paired automatically and your old remote still works perfectly via BRAVIA Sync.

Thanks for choosing Sony.

Best regards,

Eliab

Hi ScottS,

We are beyond pleased to hear that you found the BRAVIA XR8B offers great options at a reasonable price! We aim to deliver exceptional value and performance in our TVs. Thank you for your review and for choosing Sony!

Regards,
Dominick

Hi there!

Thank you for sharing your experience. We are truly sorry to hear about the failure of your TV so shortly after purchase, and we sincerely apologize for the frustration caused by the parts backorder and the rescheduled service date. We understand that being without your TV—especially during the holiday season—is a significant inconvenience.

To better assist you, we would like to personally evaluate your case and investigate the repair status and part availability. Please email the following information to [email protected]:

Full Name:

Best Buy Username:

Telephone Number:

Model Number:

Issue/concern:

We value your loyalty to Sony and hope to speak with you soon to work toward a resolution.

Regards,
Dominick

Hi JohnmikkoO,

We're delighted to hear you're truly loving the quality, especially the combination of the perfect blacks and vibrant colors of the OLED panel with the advanced processing power of the XR Processor!

Thank you for trusting Sony!

Best regards,
Dominick

Hello Johnp,

Thank you for choosing Sony!

We're honored to hear that the Best Buy team provided knowledgeable and helpful service while assisting you with the K65XR8B TV. It's wonderful to know they were able to secure a great deal for you. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi Wall,

We could not be more pleased to hear that the 65-inch BRAVIA XR8B is the perfect fit for your home and that you love it so much you'd buy it again.

This model truly stands out with its OLED screen, which provides stunningly deep blacks and lifelike color, and the XR Clear Image technology that upscales all your favorite content to near-4K clarity for a breathtaking view.

Thank you for selecting Sony!

Regards,
Dominick

Hi KathyR,

Thank you for your feedback on the BRAVIA XR8B. We are very pleased to hear that you are enjoying the great picture quality, but we certainly understand your frustration with the TV turning off and rebooting unexpectedly—that is not the experience we intend for you to have.

To help resolve this unusual behavior, please attempt the following troubleshooting steps:

1. Update Software: Ensure your television is running the latest software by going to Settings > System > About > System Software.

2. Disable BRAVIA Sync: Temporarily turn off the BRAVIA Sync function by navigating to Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync control set to off.

3. Enable Simple IP Control: Turn on the Simple IP control feature in Settings > Network and Internet > Home Network > IP control > Simple IP control.

If these steps do not stop the unexpected restarts, we strongly recommend reaching out to our dedicated technical support team for further assistance and diagnosis:

Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your patience and look forward to getting this resolved so you can fully enjoy the incredible picture quality of your BRAVIA XR8B.

Thank you for considering Sony products!

Best regards,
Dominick