Main Content

Customer Ratings & Reviews

Sony - 65" Class - LED - X850F Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1096 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 1,096 Reviews
  • Rating: 5 out of 5 stars

    Far Superior to the 4-Series TCL it is Replacing

    Posted
    dmw71
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a 12 year old, 40-inch TV that I finally decided to replace during the Black Friday deals last year (2018). As a long time user and fan of the Roku device, I bought into the TCL hype and purchased the 55-inch, which had a great picture -- but the size seemed a bit disappointing considering I was hoping to make a significant leap. I upgraded to the 65-inch TCL, series 4. I do not have any issues with the picture quality of the TCL (and didn't have any significant banding issues that many seem to complain about); I had two other issues with it (the actual Roku applications themselves and the lack of Bluetooth). Best Buy had an *extremely* generous return policy -- I purchased the TCL a few days before Thanksgiving 2018 and ultimately was able to still return it in January 2019 -- so I gave the TCL a good run. It was decent, but pretty lacking. Enter this Sony TV. It was more than I was hoping to spend (it was almost an extra $400 after the return of the TCL), but, for something that I plan to use for a very long time (remember, the TV it is replacing was another Sony that was 12 years old, and still worked fine, but was just too small), it was definitely worth it. I kind of have the same "complaint" about the built-in Android apps on this one, but I feel they're superior to those found on the actual Roku TV (TCL). More likely, it's not an issue with the actual apps, but the processor in the TVs -- the Sony is far superior. But, I have my actual Roku device plugged into one of the four HDMI ports and use it, which is the epitome of UI/UX goodness. It's flawless. The other major complaint I had with the TCL was the lack of Bluetooth, or the inability to use Bluetooth headphones. I had a super long 3.5mm headphone cable which I was able to use with the TCL (Sony has the same input as well), but it was inconvenient to have to constantly be plugging the cable in at night, for night time listening, then unplugging at the end of the night (or leaving the kids or wife wondering why the sound on the TV wasn't working even though the volume was turned up). Now, with the Sony, I've convinced my wife to leave her Beats wireless headphones upstairs, instead of leaving them downstairs in the basement where she uses them on her treadmill. Pairing them was simple, and they work great (the trick to get them to automatically connect is to turn on the TV first, then turn on the headphones). It's pretty flawless. Additionally, and this is more of a recent discovery, so I can't say it's absolutely working (but it seems to be, at least a little), but it was always a big complaint of ours that the volume of a TV show was at one level, then commercials almost always sounded so much louder). Or, the volume when using the gaming system was set at 25, but the normal listening volume of a TV show would be half that. I Googled and found an article that had recommended audio settings. I only tried one of them -- the one that made the most sense -- and it really seems to help. Sound Settings > Advanced Settings > Input Sound Settings I don't think it's affected the excessive volume when it comes to commercials vs tv show, but a bit. Or maybe it's just a psychological difference, as I expect the difference to not be so great -- and since everything else about this TV has met/exceeded my expectations, I just assume this other issue is "fixed" by this TV as well. The improvement this TV offers over the TCL (at an increased price, mind you) is significant, and it may not be limited to just this model, but I am extremely glad I made the switch. This TV definitely receives a 5-star rating from me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV

    Posted
    LsBoise
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did a good amount of research before bying this TV. And my last minute motivation was the Cyber Monday promotion (shy of U$1,000). I took a long time to upgrade and got rid of a 60" DLP Mitsubishi, which worked great for more than a decade. Of course comparing the old to this new TV is not fair but I believe it is really great for the price. In my opinion: The good: - picture quality on HD sources. - For a LED TV has a good view angle. At least on my small/medium room. Despite some review I read - I am ok with the level of blacks and haven't noticed any defect or shadows. Of course the black are not extremely black but again you need to be really picky and for the price no complains. - Built quality and how easy was to set the hardware up myself. For me this is where Sony shines. - Enough inputs. Although I would like to see an old video input for my really old sony camera. - You can program the picture quality by input. That is interesting. Not sure how it works for competitors TV's but I believe this is very useful if you have a game console and DVD or stream device in other inputs for example. In my old TV you would have to re-calibrate at every different usage. The not so good: - There is zero documentation besides how to un-box and basic connections. - For me, the picture quality out of the box were not ideal. In fact I was really disappointed. But after surfing the web I found an online video that went through step by step what you should do. Life saver. Now I can see how great the PQ is. - Android smart TV is not straight forward as it is on Apple TV or Roku for example. Again, plan to be looking for online videos on how to manage it. - Excellent quality in 4K and 2K. But If you have any source below that, things start to get really pixelated. 720K is kind of ok, but I have some channels (OTA) coming in 480 and it is a real pain to watch them. No opinion: - I have not tested the sound. I have my devices connected to a AV receiver so I never use the TV sound.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    WOW, Another Great Set From SONY!

    Posted
    LIMEY
    • My Best Buy® MemberMember

    Being a skeptic, not always knowing if product reviews can, or should be believed, this is the first time I’ve even thought about writing a product review. But, my new XBR65X850F has changed my mind. Over the past 65-years when I was given or purchased the first of many TVs (four of which were SONYs), I think I’ve seen them all in terms of brands and sizes; going from a 9” TV whose cabinet and table were as “big-as-a-house” all the way up to the sleek 65” SONY XBR65X850F that now hangs on a wall in my apartment. This set is replacing a SONY XBR55X900F that I purchased last year. While it was a great set, being legally-blind, I just wanted a set with a larger screen; looking back, I should have bought either one of SONY’s 65” models. Doing a side-by-side comparison, of the XBR65X850F and the XBRX900F for the most part, the major specs of the sets were comparable. I purchased the XBR65X850F on a BB “President’s Day Sale” for $999, its regular price and SONY’s suggested retail price was and continues to be $1,299. The XBR65X900F wasn’t offered on sale, and was being sold for $1,699. So, for me, it wasn’t worth spending an additional $700 just to get a few more goodies I probably wouldn’t use anyway. For me, the XBR65X850F met my needs at a price point I just couldn’t pass up. As for the XBR55X900F, I donated it to the retirement community where I live, and it was installed in a common area where it replaced a 42” set where residents gather to watch movies and play video games etc. Thus far, the picture is great, vibrant and easy to see, coupled with my BOSE Solo-15 sound bar, I have a great video package for watching any type of cable provided programming. The set was purchased online, but was delivered, and installed and setup through the BB store located in York, PA. I’d like to comment on the excellent installation by Mike and his partner. Prior to delivery, the maintenance staff where I live installed the wall bracket. After getting the set hung, while trying to make a clean and safe installation, Mike discovered the digital audio cable for my sound bar wasn’t going to be long enough. Mike went out to his van, where he had a longer cable that I could purchase. The longer cable completed the installation, and now, I’m a “happy-camper!”

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Beautiful picture some of the time and that's it

    Posted
    PaxRomana
    • My Best Buy® Elite MemberElite Member

    The interface is very slow. Wifi is horrifically slow to connect and spotty (I can turn on other devices/TV's and no issues). I was told the matte finish would be good for a bright room yet it barely helps with reflections showing on the screen (compared to a glass panel plasma set). The remote control is supposed to have an excellent voice recognition ability and bring you to where you desire with keywords spoken. It brings me to YouTube 90% of the time. Sony's Customer Service told me they could not release nor give me a list of commands the remote would accept. Their Customer Service connected remotely and once they got the remote/TV to accept 1 voice command then insisted we end the call and everything works fine. Only it doesn't. There's a preloaded video game and others you can download. They work like crap (fail to load, then work but stutter on screen, etc). What was Sony's Customer Service response? That it's a TV not a video game console so there's nothing they can do. You spend over $1,500 on a TV in the year 2018 and everything needs to work at least to the level of "good" if not great. This TV, remote and customer service have been a disastrous experience that will continue for years to come as I pay off the zero interest Best Buy credit card. When you get a 4k stream (mostly documentaries) the screen is stunning. Otherwise, it's barely an improvement over my 10 year old Samsung Plasma.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi PaxRomana, We are sorry to hear these issues. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Jay sony_US

  • Rating: 1 out of 5 stars

    Hazy picture and bad customer service

    Posted
    Mric688
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was truly excited when I purchased this TV 2 days ago. I went into the store because I was ready to upgrade from my 4 year old LCD. After being helped by 2 salespeople, they pointed me in the direction of the Sony x850f. They said it would give me the picture quality and deep blacks I was looking for. Now $2000 later (Sonos included), I've learned I was lied to. The picture is not consistent. There is a consistent, hazy glow around the edge. Some blacks look crisp and others cause the entire screen to look as if it is viewed through a vail of smoke. I've tried multiple.calibestions and there had yet to be one that works. I am extremely disappointed in Best Buy and Sony for this model. I called customer service to figure out what to do. First, I was reassured that it is an amazing model and to give it another day, essentially brushing off my concerns. The following day it seemed to be worse than prior. I called again and in the course of 40 minutes I was tossed to 9 different people, none who helped find a resolution. Plus, I had to explain the issue to each person because no one communicates between departments. The final person told me all other departments are now closed and I need to call back tomorrow. This is absurd! One person I spoke with (who is supposed to be a product expert) said they were going to read the model comparisons to me from the website and was extremely rude. I was floored, being I could do that on my own. I am trying to figure out the best model to switch to and need more than marketing jazzed descriptions on a website. Best Buy, you need to do better. I simply want a good shopping experience and product that is worth the value I paid. Please help!

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Mric688, thanks for bringing this up and we apologize for the inconvenience this may have caused you. Please reach us at socialsupport@am.sony.com with your concern so we can further assist you. Please also include your contact and product information. Thanks! ^Ron Sony_US

  • Rating: 5 out of 5 stars

    Great TV!

    Posted
    SaraA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are really enjoying this TV. I admit, I was apprehensive in setting it up but it was easy. I wish I remembered what we did since one reviewer seems to have had a hard time but as far as I recall, we just turned it on and followed instructions. We were able to hook it up to our internet and get the remote to work. Since we currently have satellite TV, we had to get the new TV to interact with our DISH service but we got through that without needing to call DISH. The DISH remote works on the new TV as well as the Sony remote. Sometimes I have to re-sync the Sony remote to the TV but I think that's because of using the DISH remote as well (which we seem to need to access our DVR shows saved on the DISH box). Now for the picture. I think the picture is startlingly clear, crisp and vibrant. Our living room is not huge but we do have seating to the side of the TV and when I sat on a side seat and looked at the TV I was amazed at how great the picture was from the side - just as good as if we were looking straight at the TV. We did not need to adjust the picture a great deal to get a setting we liked either. As with most big screens, the sound of the TV isn't booming and that's why we got a sound bar to go with the TV. We figured that with something this nice, we'd want the extra sound as well. While it's not necessary it is a bonus that we're glad we got. I have no regrets on getting a TV in this series, even though there's a newer model. We got a black Friday deal on this (vs the 900 series) and I can't imagine why we'd have needed a model in the higher series given how happy we are with this one.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Baffled & Confused by 5 Star Reviews

    Posted
    momwithnojob
    • My Best Buy® Elite MemberElite Member

    We purchased this television in the middle of October 2018 - within 1 week, we had a black line down the middle of the screen. We contacted the store, and were informed this was a common issue, and they would swap the TV out. We received the new one at the beginning of November (when it could be delivered). It is now December 31st 2018 and the television started shutting off and turning on, repeatedly, by itself.. Non-stop. We couldn't press a single button on the remote to get it to stop. We finally had to unplug the TV because it was so annoying. We contacted Geek Squad to find out the main board (I am not tech savvy so I couldn't tell you exactly what this is) went, and they needed to send a replacement part, and schedule for a technician to come out to repair the damaged television. This would take TWO weeks to do. I have 2 small children at home, so having to store an unusable 65in television in a place where a baby and 6 year old can't access it is a near impossible task. We were informed that we were within the holiday return policy (hallelujah) and now my husband is on the way to the store to exchange this TV for a Samsung. Obviously every situation is different.. but all of these fantastic reviews are unfortunate for someone like me who has had quite a few problems with this model television. I hope no one else has the issues we did, but I wanted to make people aware of these because the store and Geek Squad didn't seem surprised and were quick to point blame at this particular TV. Yes the picture is good quality, and we had no issues with the sound.. But our cons definitely outweigh the pros which is why we are exchanging for a completely different brand & model.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    For A Sony TV, not so good........

    Posted
    winters2009
    • My Best Buy® MemberMember

    Heard Sony TV so many good thing, and got this X850F under $1,000 which is a good deal. But after set it complete, it is a bit disappointing. First of all, the TV is leaning back, you can see in the picture the top of TV lean back about 1 inch than the bottom. I check SONY website review, saying a lot of TV have same issue. So it is not the TV base problem. It is the way how base supporting the TV. It is a design default. Of cause if you mount it on a wall. No issue. Second, when you try to initiate any apps like youtube or other popular apps, the responding time is kind slow, I guess the processor in this TV is using a slow one. Third, the commercial of this TV shows the function that compatible with google home, which you can use voice control the google home speaker to control your tv. Isn't it cool? But in reality, the google assistant function is not good with this TV, many times when you give order through google home, the TV is no response. Only 50% chance the TV respond from google home speaker. Well if you only use the TV remote control, it works fine even with the google assistant, but once you are using google home system, it is a bit disappointing. I returned this one to Best Buy and pay the same amount to get a Samsung TV, hopefully the Samsung works for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good picture but..

    Posted
    Jinxxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When streaming over Netflix with 4k the picture quality (bright colors) is fantastic, when playing on 4k disc it is good and for regular cable it is OK. I had two issues with this tv that ultimately led to me returning it for a Sony 900F. 1. The colors are bright and vibrant which when watching Moana the blue water was breathtaking.. BUT when watching a movie with darker scenes it came across more as a darker gray.. So I then started reading reviews online and saw that this is a common flaw with the 850F and that if you change the brightness, color, etc that it would end up hurting the picture quality in other areas.. 2. Once I bought this TV I started looking at specs on 4k players and saw that some offered Dolby Vision. Even though it is not super common on 4k discs now, it's predicted that it will become more popular/common on future 4k movies that are released. The 850F 65" has an X1 Processor which is not powerful enough to display Dolby Vision. According to several websites only the X1 Processor Extreme is able to update via firmware to handle Dolby Vision. So if you're not super picky about darker scenes and the inability to handle Dolby vision that this is a great TV for you, unfortunately it just wasn't a great fit for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV with a beautiful picture

    Posted
    Cpray70
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After losing our beloved 65" LG to Hurricane Florence, I started my due diligence in reseaching a new telivision. I read all the reviews, watched all the videos and checked all the tech sites just to be more confused then when I started. I went to Bestbuy with the intention of just buying the tv with the best picture for the amount i wanted to spend. Truth was, all the TVs I looked at had great pictures, but something about this one jumped out at me. It seemed much clearer and more lifelike than the others. I had read several negative reviews about picture quality on this model but for the life of me couldn't tell why. Then the associate there at the store said something to me that made sense. " You can read all the reviews you want but it comes down to one thing.... Which one do you like looking at the most?" I had a Sony years ago and loved it so I took the plunge and got this one and I couldn't be happier. The picture was even better when I got it home and got it adjusted. The motion on it is super smooth the picture is brite and crystal clear and the colors really pop. Im thrilled with my purchase. Thank you Sony and Thanks for the help Bestbuy!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a great TV

    Posted
    Petar

    Had this TV for two weeks, tinkered with it endlessly, never was pleased. The HDR on a PS4 Pro is basically pointless, even with adv. contrast enhancer on, which kills a lot of detail, HDR is barely noticable. Tons of clouding especially down almost the entire right side. In a bright room while displaying a bright picture, this TV is fine. But the TV can barely do black, even extended black enhancer literally does nothing. Do yourself a favor and get the X900F, and if that’s not an option just get a different TV in the same price range. I didn’t want to believe it after reading “a mid range mistake” in a review AFTER purchasing this TV, but it’s true. I already feel better knowing I’ve exchanged it within the exchange window. Tl;dr - this tv is okay if you don’t care about blooming/clouding or HDR. Otherwise, it’s a no go.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Petar, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rating: 4 out of 5 stars

    Happy so far

    Posted
    bigunit54
    • My Best Buy® MemberMember

    So I got this TV 2 days ago. First off, yes it does lean back big time if you use the stands. Design flaw, I can't wall mount my TV in the location it is in. I solved this by placing a couple of the little circular super slider furniture movers under the rear of the stands. Made it sit level. You could also use felt pad too. This is not a huge issue for me, as I got it sitting right, and I don't mind the pieces under the rear of the legs, some others might, just FYI. On the function, seems to be great with the apps and stuff. Used Netflix once, loaded quickly. The Picture is high quality. Still playing with settings a bit. On TV shows and Movies seems great. Watched NFL yesterday and my Bears(WOO) last night. Pic was good for that. Motion seemed good. Picture was good. Game action was clear and no motion blur. I chose this over the Samsung and LG that were similarly priced in the "mid-range 4K" category. Mostly because those 2 had a center stand and this one had the legs on the side, which I prefer. Sony is a proven brand so I figured I couldn't go wrong. Sound quality is pretty good for standard speakers. I have a Bose soundbar that I supplement sound with sometimes anyway, but TV speakers are OK.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No hulu live

    Posted
    Kevin
    • My Best Buy® MemberMember

    We replaced a sharp aquos 60" that only had netflix and vudu apps. We run a firestick on this tv. We decided we just wanted a tv that had the desired apps on the tv. Mainly hulu live. I went in looking for another tv. I told the sales rep, I wanted hulu live without a firestick. He showed me the song x850f. I asked if it had hulu live. He said yes. I asked whT other TVs should I looked at. He said the samsung nu8000, but the sony is better. We looked at it, they both had great colors. I decided on the sony, because I have a sony sound bar and it does hulu live. I paid someone to install the tv by giving him my perfectly working sharp aquos. I get everything setup and download the hulu app. No hulu live , this was the reason, I went with this tv. I call the store and the person i spoke with said just come buy a firestick and i was good. Well the entire reason to purchase new was to get hulu live on the tv with no other devices. This limits remotes , stuff plugged in and less cords to hide. He then said just bring it up here and swap it out. Well if I could have mounted above my fireplace I would have. Therefore i cannot unmount and box it up. He then says that is why we insist you let us mount it. If best buy would have mounted it. Would it have hulu plus on it. I am suppose to get a resolution but I am still waiting on a call back.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV!

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This TV is great. Fantastic picture! Although getting 4K programming is not an easy task at present, when you can watch this TV in 4K, the picture is breathtaking. The up-converting does a decent job with HD 1080P signals, but does not compare to true UHD or 4K programming. The only issues I have run into are updating software and the remote control. When trying to complete the software update for the TV, it presents an error screen that has not changed with two months of use. Therefore, I'm still on original TV software. The only complaint I have is the remote control for the TV has the directional arrows for functions too close to the command buttons. This results in causing you to have to start all over when your in the middle of selecting what you want to do. Beyond that, the TV is great. Functionality of menus and WiFi hookup is easy. There are lots of options for programming within the applications and programming functions that come with original home menu. I'm a big believer in Sony quality and this TV is not an exception. So far I am very happy with this purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great tv ruined by a horrible backlight

    Posted
    Blain
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I initially went into my store for a 75 inch LG that was on sale, the associate talked me into this 65 sony as it was a far superior display. Well inside the store under all the lights and max brightness it looked great. Took it home mounted on the wall and..... wow, disappointment. Turns out the x850 is edge lit which means the blacks are washed out by the time the colors are right, and too dim when the blacks are right. The locally dimmed x900 was about 50% more and just couldn't be justified. Ended up bringing it back and exchanging it for a vizio p series 65 which is locally dimmed (100 zones vs sonys 60 zones on x900) We love the vizio, even though it still was not as good as my 10 year old plasma- we kept it on the wall after the 14 day period. I only give the sony an extra star because the interface was very smooth and responsive.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice upgrade from the low end I usually get

    Posted
    chivy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent TV. I've sworn off buying only on price. I bought a Vizio last time, and while I know a lot of people are happy with them, I was disappointed in multiple ways, but that is a different review....main issue is it only lasted a couple of years. I only mention that, because it was a GREAT price for the size TV - but this time, I went with the Sony and couldn't be happier. I've had it for 2 months now and it's been a pleasure to use. Picture quality is significantly better than my last TV, and a lot of the features are great. The built in apps are super fast (able to use 5G wifi connection), picture is super bright and crystal clear. I do not have to pick what input I want, as soon as I hit the home button on my Roku, the TV must sense activity in the HDMI port and it automatically switches to the one my Roku is plugged into. Same with security cameras, Tablo, Wii, etc... I basically spent twice what I spent on the Vizio, and it's been worth every penny. Only time will tell if I get more than 2 years out of my new Sony - but just the features/picture quality make it worth the extra cost already.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Totally impressed

    Posted
    ChicagoTechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We’ve had this tv for a month now and I feel comfortable in giving a review. My husband and I made this purchase, at the end of January, to replace our less than year old Samsung 55” living room tv that was being moved to our basement gym area. My husband was reluctant at first to even consider buying this Sony because he is or should I say he was a total Samsung loyalist. But, after our Best Buy salesperson convinced him to just take a look at the tv and decide for himself which tv met his quality list. Needless to say, after my husband saw and compared the picture qualities and the interfaces for making adjustments, he was totally sold on this Sony. Knowing that the store’s top quality picture and sound will never be replicated in homes; still my husband was greatly impressed and pleased with both the picture and sound. Once the efficient geek squad installed the Sony tv and Sony sound bar my husband’s exact words were “No more Samsung TVs for us.”

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good tv. Very satisfied with my purchase

    Posted
    Alonso
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great tv, i use it to game on mostly with my pc which is a high end pc and everything i run just looks amaxing on this tv. Input lag isnt bad, the colors are great, the spund obviously horrible but just like anybody else getting a tv you definetly have to buy a additional speaker or something but i expected to use my own anyways so i dont mind. I only have 1 problem with this tv and idk if its a tv problem in general or just my computer but whenwver i change resolutions on specific games my tv just turns off and flashes 7 or 8 times (i forgot because its been a while since its happened). I got a exchange to get another tv not just because of that but therr was also a dead pixel right in the center and a few other spots. The tv still has the exact same problem of turning off for the same reason and i would have to unplug the tv and plug it back in but this just could be a computer issue. Otherwise great tv nonetheless considering the price wasnt bad either

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Excellent TV, if you can get it to work

    Posted
    BoughtTheBest
    • My Best Buy® MemberMember

    I've had this TV for about a month now and have spent about as much time enjoying movies/games as I've spent trying to get it to power on. Disclaimer: I originally purchased this unit "open box", where it was on display plugged in and appeared fully functional in the store. When the unit works, the picture is great! I was really happy with this purchase initially, until I started having issues a few days in. On multiple occasions the TV inexplicably won't turn on after working fine the previous day. Sony chat support was quick in diagnosing that the unit was faulty and sent a replacement. I'm on my second "brand new" unit now and experiencing the same issue again. The TV that worked fine the day before won't turn on. Swapping power strip outlets and plugging directly into the wall makes no difference. Maybe other customers will get lucky and have a better experience. I'm missing my old Samsung TV that never failed to run smoothly.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great picture

    Posted
    Mattr
    • My Best Buy® Elite MemberElite Member

    Great picture when all settings are correct and all external components are in sync.went from a 45 inch plasma HD tv to this tv w 4k ,new avr with atmos, upgraded my streaming Xfinity box, upgraded my Netflix account, with all this new technology it made it abundantly clear just how old I am. I'm so lost in trying to get everything in sync to be able to enjoy any of it. I'm certain it's operator error I just dont know how to fix it. I contacted tech support at sony and the person I spoke to logged in to my tv and made a few changes and everything looked amazing , not sure what the changes were but by the next day I was back to poor quality picture and not sure why it how to fix it. Like I said I'm sure it's more operator error but not user friendly to figure it out.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hello Mattr,

      We’re glad you like the product! Thank you for choosing Sony!

      Regards,
      Zac Sony_US