Customer Ratings & Reviews

Hello JenniferG,

Thank you for choosing Sony!

We couldn't be happier to hear that you absolutely love your K75XR50 TV and had such a positive experience with the Best Buy team. It's rewarding to know that our sales team’s support made a difference in your purchase. Thank you for sharing your kind words!

Best regards,
-Fred

Thank you for the fantastic review, Bigscreen!

We are absolutely thrilled to hear that you are so happy with your K-75XR50 television! It's rewarding to know that you are enjoying the great resolution and the stunning picture quality that comes with our 4K Mini LED display technology.

We especially appreciate you highlighting the seamless integration with other Sony devices. We work hard to ensure that features like BRAVIA Sync (HDMI-CEC), Acoustic Center Sync with compatible Sony soundbars, and the BRAVIA Connect app provide a unified and effortless home entertainment experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi LeslieV,

It's a true pleasure to hear you are in love with your new Sony BRAVIA 5!

That's fantastic to know and exactly the kind of passion we aim for with the amazing color and detail of our Mini LED picture. Thank you so much for the high recommendation and for choosing Sony

Regards,
Dominick

Hi Bewafa,

We are immensely pleased to hear that you love your new BRAVIA 5 big screen TV and plan to recommend it to others! There is nothing better than knowing a customer is fully satisfied with their purchase and is enjoying the immersive entertainment experience we aimed to create. Thank you so much for the wonderful five-star review and for choosing Sony!

Regards,
Dominick

Hi AprilT,

Thank you for your wonderful review! We're truly heartened to learn that you love your new Sony - BRAVIA 5 television and that your experience with Best Buy and their Geek Squad team was so positive.

We're proud to be a brand you can always rely on, and we’re glad to know that the BRAVIA 5 is living up to our commitment to quality and reliability.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Shopper,

Thank you so much for your loyalty and this wonderful 5-star review! We are honored to hear that Sony remains a dependable brand for you. Knowing you feel the BRAVIA 5 is worth the extra money reaffirms our commitment to quality and value!

We really appreciate you being part of the Sony family!

Regards,
Dominick

Hi Todgoede,

Thank you for choosing Sony!

We're excited to hear that you are fully pleased with your K75XR50 TV and that the entire experience, from purchasing to Geek Squad installation, was handled by true professionals. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi RechelleJ,

We are thrilled to hear you are so pleased with your Sony BRAVIA 5! It's rewarding to know that you are enjoying the smooth performance, the appealing design, and the great audio quality. We appreciate you choosing Sony!

Best regards,
Dominick

Hi OmarM,

Thanks for the 5-star review! We're so glad that the K75XR50 is providing an awe-inspiring experience in your home. This is thanks to a wide range of modern technological features, with the Cognitive Processor XR at the heart of it all. This intelligent processor uses AI to understand how the human eye sees and hears, analyzing and cross-referencing hundreds of thousands of elements in real time to optimize the picture and sound for a deeply realistic and immersive viewing experience.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello Dane,

Thank you for the fantastic 5-star review! We're delighted to hear that you're enjoying your BRAVIA 5, and finding it so clear and easy to set up. We take great pride in making our products user-friendly, and it's wonderful that you're appreciating the intuitive navigation.

A feature that makes this TV so great is the Cognitive Processor XR. It's designed to understand how humans see and hear, analyzing the picture and sound in real-time to create a more realistic and immersive experience. This is what helps make the picture so clear and brings your favorite content to life.

Thanks for choosing Sony, have a wonderful day!
DiegoV

Hi Greg,

We are thrilled to hear that you are happy with your new Sony BRAVIA 5!

We appreciate you taking the time to share your positive initial experience. We hope you continue to enjoy the exceptional color and contrast delivered by the latest XR Processor, making all your favorite movies and shows look incredible.

Thank you for choosing Sony and enjoy your viewing!

Regards,
Dominick

Hi ManuelK,

Thank you for taking the time to share your experience with the Sony - BRAVIA 5. We're glad to hear you've enjoyed many years with your previous Sony OLED, and we understand that display preferences can vary from person to person.

Mini-LED and OLED each offer different strengths, and it sounds like OLED aligns better with the type of viewing experience you enjoy. We appreciate you giving the BRAVIA 5 a try, and we're happy you were able to settle on the model that feels right for you.

Thank you for considering Sony!

Regards,
Dominick

Hi WilliamB, thank you for the fantastic 5- star review! We're honored that you've chosen Sony again for your 75-inch TV twice! It's great to hear you're enjoying the BRAVIA 5 and finding it to be the best value with features that stand out. We truly appreciate your loyalty to Sony and hope your viewing experience continues to impress! Best regards, -Dominick

Hello AnselA,

Thank you for choosing Sony!

We're truly heartened to learn that you're enjoying your K75XR50 TV! It's also great to hear that the salespeople and installation team were courteous and professional. Thanks so much for taking the time to share your feedback.

Best regards,
-Fred

Hi User671461,

Thank you for your feedback. We are pleased to hear that you find the picture quality of your new BRAVIA 5 excellent, but we would like to help resolve the audio synchronization issue you've described.

To ensure your audio and video are perfectly aligned, please follow these troubleshooting steps:

1. Power Cycle Your Equipment: Unplug the TV from the power outlet for approximately two minutes, then plug it back in. If you have an external audio system (such as a soundbar or receiver) connected, please perform the same power cycle on that device as well.

2. Check for Software Updates: Keeping your TV's firmware current often resolves performance glitches. You can check for updates by navigating to: [Settings] — [System] — [About] — [System Software Update]

3. Adjust A/V Sync Settings: If you are using an external audio system, you can manually force the synchronization by going to: [Settings] — [Display & Sound] — [Audio output] — [Audio system settings] — [A/V sync] and ensuring it is set to Auto or On.

Should the issue persist after these adjustments, we highly encourage you to contact our dedicated technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We look forward to helping you enjoy the full potential of your BRAVIA 5.

Thank you for considering Sony!

Regards,
Dominick

Thank you for the fantastic review, MarkC!

We’re so glad to hear that you are very satisfied with your purchase! The Bravia 5 is designed to deliver a premium viewing experience, and it’s wonderful to know it's meeting your expectations.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for sharing your feedback, DavidV.

We are truly sorry to hear that the image quality and skin tones on the television did not meet your expectations, ultimately leading to you returning the product. Providing accurate, true-to-life colors is a top priority for us, and we apologize that the K-75XR50 did not deliver the picture quality you expected from Sony.

Your satisfaction is important, and we value this feedback as it helps us understand areas for improvement in our future designs.

Best regards, Gus, Sony Social Media Team