Customer Ratings & Reviews
- Model:
- XBR75X950H
- SKU:
- 6401209
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality and vibrant colors of the 75" Class X950H Series LED 4K UHD Smart Android TV. Many are impressed with its large screen and affordable price. However, some express concerns about the sound quality and reliability of the TV, with a few mentioning issues with blooming and weight.
This summary was generated by AI based on customer reviews.
Open-box: horrible quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review about my experience with the open-box. 1 star for Sony, 0 for Bestbuy open-box inspection. The online description only shows non-essential accessories missing. However, both the remote and the stand are missing. Without a remote the TV cannot be operated at all. How can the TV stand and remote be non-essential?? At least it should be clearly noted. The stand from Sony is $260+tax, the remote is $80+tax. Basically you are looking at adding close to $400 to the price for a used TV with >4500 hour screen time.. Well a new one only costs $600 more when discounted. The TV condition is terrible horrible: extremely dirty and cloudy, easily visible in movies, football, and ANY games. Though, the dirty screen effect is hard to capture on a phone. The screen also comes with dead pixels at the very center. I would count them as 5-6 dead pixels. (count the number of red or green subpixels) I drove 2 hours to pick-up this guy. Turned out to be a big disappointment. Returning a 75' TV would be a another big hassle. I'd love this TV if it was in the right condition. Sony made a great TV, as already reviewed by other costumers. I'd blame Bestbuy for quality control/inspection and fake online description.
No, I would not recommend this to a friendMissing important apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Amazon Music app, No Twitter related apps, Youtube app does not connect. Sony Bravia is a bad choice. No warnings at the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bb07, Thank you for purchasing and choosing our Sony X950H. We appreciate your feedback about the TV not having the access to Amazon Music and Twitter. Many of the existing apps from the Google Play store can be downloaded to Android TV. There are several hundred apps already available with a consistent flow of new apps being released for the Android TV platform.
And we regret to hear you're having an issue trying to connect to the Youtube app. Are you getting an error when you're trying to access it? In the meantime, I would recommend you to follow the troubleshooting steps below to resolve the issue:
-Make sure your TV is connected to the internet.
-Close the YouTube app, then re-open it and try again.
-Reset your modem/router by removing the power for about one minute, then turn it back on and wait until the connection is established, then try again.
-Make sure that the software version of the Youtube app and the TV is up to date.
-The issue may also be resolved by initializing the YouTube app.
On the supplied remote control, press the HOME button.
Select Settings.
Under the TV category, select Apps.
Select YouTube.
Select Clear data, and then OK.
Select Clear cache, and then OK.
Select Force stop.
Open YouTube from the Home screen.
You may also find some general troubleshooting steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00153324
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Biggest regret! BUYER BEWARE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it new for $2,000 less than 2 years ago. The processor kept freezing somwe would have to do factory reboot/resets. Then finally the failure of a TV gotten worse by shutting itself off at start up, then I got the bottom red light indicator that flashes 4 times throwing an error code. I called bestbuy and they were of zero assistance, once it gors out of warranty they bascially dont care and say youre out-of-luck. This has been a bad tv from the start, im really shocked with Sony, their quality isnt no where what it used to be, niw they are just selling (lemons) garbage tv’s using their Sony badge to ensure a sale and higher price. I then ordered all new factory circuit boards, being the T-con board, power supply board, main (mother) board, and even internet wifi board. I meticulously replaced all boards. Sure enough the tv was doing the same thing! So it wasnt the boards it was a bad screen ti begin with! Very sad because at that ooint the screen is worth up to 80% of the tv. When that happens the advice is to just buy another new tv! We have a 60” okd vizio from years ago acting as a spare tv and it still works just fine in our living room where our garbage Sony was. I will NEVER buy a Sony TV again! I’ll be better off saving $1000 ans just get a Hisense U8 75” mini LED google TV . What a shame on Sony!!! Buyer beware. If best buy had a heart, they would let me bring in my Sony (XBR-75X950H) that i bought there and allow me to get some money off of the hisesne on a trade-in! Please help me best buy and honor this fair request because i was sold a bad lemon!
No, I would not recommend this to a friendUnreliable product, lack of support from Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought buying this Sony-TV from Best Buy would be worth it, assuming that both represent reliable brands, but sadly this has not been the case. As a lot of customer here seem to report, the power went out in less than two years, which is simply pout unacceptable, and neither Sony nor Best Buy take responsibility for their failure and go after it. Shame on you for selling an expensive product that seems to be subject for failure.. At this point, I am considering involving legal steps, maybe customers should combine efforts and initiate a collective lawsuit against Sony. Would not recommend you to buy this TV. Next time, I am going back to LG or similar..
No, I would not recommend this to a friendStopped working after 3 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues from the beginning and so not worth the money. I had this TV for not even 3 years and now the TV isn't working at all. When i got the TV i noticed there was always an orange light on. Called Geek Squad and they reset the TV. A few days later that orange light came on and stayed on. I was listening to music the other day when the TV went black. I noticed 4 flashing red lights... means an issue internally. Called Sony they said to take it to someone to fix. It was going to be $475.00 the high end. I did but the insurance from Best Buy when i bought the TV, but was told from a manager that is was over 3 months since and the insurance didn't cover the orange light issue. Not worth buying their insurance then!!
No, I would not recommend this to a friend- Cons mentioned:Reliability
Not as reliable as I thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the earlier model XBR-75X950G back in August 2019 and after less then two years the TV developed a single black horizontal line about two thirds down from the screen. I was already end of warranty and SONY offered a replacement for the newer XBR-75X950H for a price of course. I thought the SONY brand meant reliability but it appears not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi XBR75X950G, We are sorry to hear that you're having an issue with the TV screen of your 75X950G TV. This is usually not the case with our premium TVs. While we are glad to hear that you are offered a better TV model as a replacement, we are sorry to hear that the TV did not meet our standards of reliability. We always strive to deliver the best picture quality with our TVs and the X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. Please be assured we take your feedback seriously and continuously strive to improve our products and services. We also hope that you'll have a great experience with the replacement TV this time.
Should you need assistance with your new TV, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Reliability
Dead 26 Months after purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems from the start and now dead after 2 years. NEVER BUY SONY!!!
No, I would not recommend this to a friend DO NOT BUY ANY SONY BRAVIA TVS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please whatever you do-DO NOT BUY ANY SONY BRAVIA tvs. Just check the Sony community website. These are lousy tvs. Our television was over $3k and didn’t even make it barely over a year before we got the blinking red light. Sony of course, was ZERO help because I didnt buy an extended warranty. It wouldn’t matter if I did. Sony told me the nearest authorized repairmen was over 4 hours away (I live in Florida). My neighbor is authorized and he gave me an earful what junk these tvs are. So now I am stuck with a tv that is bricked. I am not alone. This has been going on for years and had I not relied on the Sony brand name only and really looked at the reviews on the Sony website and on consumer affairs, I could have saved $3,000. Please save your hard earned money and buy any other brand.
No, I would not recommend this to a friend4 Blinks of Death
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn't, which was only 18 months after buying it. It was out of the 1 year Sony warranty, and is now a massive paperweight. It's a known issue with almost all newer Sony TV's. One day it just wouldn't turn on and blinks 4 times. $2500 for 18 months of life shouldn't be acceptable, but the Sony support, while aware of the issue, still sees this as a respectable lifetime of a TV. They directed me to a sony authorized repair service, who diagnosed the issue and can't repair it. From everything else I'm reading on Sony's TV's lately, this is the same treatment plenty of other people are getting who experience this issue. for those who are reading this, avoid sony TVs!
No, I would not recommend this to a friendBad Sony TV and bad bestbuy biz practice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap...right out of the box it doesn't power up and there is 4 blink red light. When I search on line it shows that is a defective board or the inverter. Either way, is a defective unit. Sony's quality control is horrible and this is probably why Samsung and LG took over the TV market. Us companies like Motorola used to test every unit before it shipped out and that is quality. A 75" TV is heavy and very expensive unit to allow it to go untested...very bad enduser experience. To make matters worst, now I have to waste more time by returning it to Bestbuy...i tried to see if they bring a replacement and take the bad unit, and the person in the chat says no. Realy disappointed at bestbuy as well....am I supposed to keep returning a unit and bring another until I find one that works? I want my money back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrReviewer,
Thank you for choosing and purchasing our X950H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Follow these steps on how to isolate the issue.
When the standby indicator blinks in red.
Turn off the TV. Disconnect all devices (such as an external USB hard disk drive and HDMI connection device) from the TV.
Turn on the TV, then make sure that the indicator does not blink (which means the TV has no issues).
Connect the disconnected devices one by one to the TV. If the indicator starts blinking after a certain device is connected, check the device for an issue.
When the standby indicator turns off.
Make sure that the power cord and AC adapter are not disconnected or loose.
Press the power switch of the TV to see if the TV turns on.
Reset the TV to factory specifications. For reset steps, refer to the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00159487
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Great while it lasts!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 16 months and it was great. Loved it! Then all of a sudden the TV wouldn't turn on. Best Buy said "Sorry" its out of your return window and Sony said "Sorry" your warranty expired after a year. After three repair companies came to offer their solution, all three said the TV is worthless due to the lack of power board and backlight boards available to fix them. $2500 down the drain. If you buy this TV make sure you get the extended warranty.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Very disappointed unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stop working and it’s less than a month old probably less than 50 hours on it… Called the store and they were no help… Very disappointed!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointing,
Thank you for choosing and purchasing our X950H Ultra HD Smart TV.
We regret to hear that the TV stopped working. This is definitely not the experience we want you to have with our premium TVs. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Broken out of the Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO Far somewhat disappointed . Paid for install and glad I did . The guys showed up on Time to install . Showed great respect for being clean and taking care of our Brand New Construction Home . The Problem came when they mounted the 75 Inch TV on the New mount and turned it on they discovered the Screen was physically damaged out for the box from the factory damaged . Now I await them to return and try again . Hopefully on the 22nd of this month .. If this doesn't go well I will ask for a full refund . Jeff U
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi displeased,
Thank you for reaching out Sony. We do apologize for what happened. This is definitely not the shopping experience we want you to have. May we know if you already contacted the store regarding this matter? If not, please contact them at your most convenient time.
We'd also like to make sure that you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
sony bravia
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv thinking it was a great deal because it was a sony. After only 5 months the color started to mess up such as red faces, dingy colors, etc. After continuously making adjustments, color, hue, brightness, etc. The tv would not stay on custom and kept backing up to vivid which caused the problem of making the stations look more like analog instead of UHD. I would not buy this tv again and now am cautious about any future purchases from sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi poor,
We’re sorry to hear you are experiencing some display issues. It sounds like your TV may be in a retail mode.
On the supplied remote control, press the HOME button. Select Settings or the icon. Select Device Preferences → Retail mode settings → set Demo mode and Picture reset mode to Off. Select Retail mode settings → set Demo mode and Picture reset mode to Off.
We’d love to help you troubleshoot your problem by isolating your sources and understanding your display settings. In the meantime, we’ve recently released a firmware upgrade to address some of the sound issues. Please make sure to try that first as well by going to help > system software update > software update. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the 950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
David
Thank you,
David
Sony Social Media Team
Poor Quality, Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was finally delivered today after a long wait. The sound disappears for a few seconds every 5 minutes or so. I have total tech support and geek squad membership but the agent is telling me there is no available appointment. Will be returning all items I bought - the TV, the mount, the sound bar, the total tech membership and the geek squad memebership
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unsatisfied,
Thank you for choosing and purchasing our X950H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If that did not work, there might be a problem with your soundbar or audio settings. You may find this link helpful on how to resolve your issue.
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-05_11.html
If you need further assistance, we are more than happy to help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Avoid at all costs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage TV. PQ was horrible, worse than my 4 year old TCL. Pixelated and grainy on every platform. What made it even worse was that Best Buy washed their hands of the issue and turned me to Sony which was, if possible, even more useless. Stuck with a lemon of a TV for $2000 with no way to fix the issue. Avoid at literally all costs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are sorry to hear that you are having issues with pixelated and grainy pictures your Sony TV. This is usually not the case with our high end TVs and we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, you may change the picture setting of the TV using the Sony Remote by Pressing the HOME button, then select [Settings] — [Display & Sound] — [Picture]. This will let you fine-tune your TV picture based on your preference or select one of our preset picture settings.
If you need further assistance, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Review - Sony X950H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set requires that a Google account be created. This cannot be bypassed. This was confirmed with Sony technical support. As a privacy advocate, I have serious objections to Google because of how it handles personal data. Due to this, I make it a point to avoid anything associated with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zion,
Thank you for taking the time to write this review. You can enjoy some functions on your Android TV device without a Google account. You can watch TV programs and enjoy all Sony apps, home network functions for the Album, Music, and Video apps and use the Network Electronic Program Guide (EPG).
In addition, certain functions, such as the Google voice search function, Chromecast™ built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store.
As far as your experience with providing information in setting up the TV. Sony has a Privacy Policy to help protect your personal information, as well as that of your family and children. Sony does not share any personal information with third-party companies without your consent. Disagreeing to the policy will have an overall impact on your experience as a user, disabling many of the features available on your TV, such as firmware updates(including new improvements and bugs fixes), key applications and other services.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We appreciate you and thanks for shopping Sony!
Best regards,
Kris
Highly Unreliable Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive TV, very poor quality The TV's motherboard died in 14 months. Roughly 15-20 hours a week usage. Tons of forums showing the same problem - power circuit failures in the 1-2 year window
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buzz
We're sorry to hear about what happened to the TV. We apologize for the inconvenience. Please follow the BRAVIA TV troubleshooting guide to isolate this issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00200862.
If you are unable to resolve your concern, chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
POOR SOUND
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV MAKES A CRACKLING/STATIC NOISE WHEN ON NETFLIX AND AMAZON PRIME. IVE CHANGED THE ALL THE SETTING INCLUDING ON NETFLIX BUT IT IS NOT FUN CHANGING THEM BEFORE EVERY EPISODE…$2500 on a tv and it can’t play Netflix… should’ve stuck to my $400 Vizio tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigCarl,
Thank you for taking the time to review the X950H. We regret to hear that you're having an issue with this TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. To improve the performance of the TV, please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. Also, you can isolate this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00108468
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
LIGHT BLEED UNBEARABLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The light bleed on this TV is absolutely horrible! It started getting bad of course about a month after the warranty ran out and Sony won't do anything about it. DO NOT BUY THIS TV! You will regret it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GarbageSony,
Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV.
We regret to hear that you are having a display issue with your Sony Bravia TV. This usually is not the case with our premium TVs. To isolate this issue, we suggest performing troubleshooting steps by visiting this link: https://www.sony.com/electronics/support/articles/00032635.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number (if available):
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent