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Customer reviews

Rating 4.8 out of 5 stars with 10674 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 10,674 reviews
  • Rated 5 out of 5 stars

    The Artist's Tool: DualSense Edge - Precision, Cus

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense Edge is Sony's definitive statement in the realm of competitive and high-fidelity gaming. It takes the revolutionary haptic feedback and adaptive triggers of the original DualSense and packages them within a fully customizable, professional-grade chassis. For players who seek granular control over every input, this is not merely a controller; it is an extension of their will. Unrivaled Customization and Performance The Edge's core appeal is its modularity. The ability to swap out stick modules is a critical feature, guaranteeing the longevity of the device and providing different resistance options. Crucially, the two dedicated rear buttons/paddles are perfectly placed for seamless, lag-free action, allowing players to keep their thumbs on the analog sticks—a massive advantage in fast-paced titles. Furthermore, the adjustable trigger stops allow for instant activation in shooter games, eliminating unnecessary travel. Coupled with the ability to save multiple custom profiles and quickly switch between them using the dedicated Fn buttons, the Edge ensures that your controls are always perfectly tuned for the specific demands of the game you are currently mastering. The Core DualSense Experience Enhanced What makes the Edge unique in the "pro controller" market is that it retains all the original DualSense magic: the groundbreaking haptic feedback and the dynamic resistance of the adaptive triggers. This ensures that while you gain the competitive edge, you do not sacrifice the deep, artistic immersion that PS5 games are celebrated for. The feel of a bowstring tightening or the subtle vibration of different terrain is preserved and, arguably, enhanced by the premium build quality. Verdict: Investment in Mastery The DualSense Edge is a premium investment aimed at players who recognize the value of precision and personalization. It allows for an unprecedented level of control, transforming complex maneuvers into fluid, instinctive actions. It is the perfect companion to the PS5 Pro, providing the physical hardware needed to truly dominate and appreciate the visual and mechanical intricacies of the next generation of games. It is the evolution of controller design, perfected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Immersive controller with great build quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller is a big step forward compared to previous PlayStation controllers. The haptic feedback feels very precise and adds a lot of immersion, especially in games that take advantage of it. Adaptive triggers are surprisingly effective and make actions like braking, shooting, or pulling objects feel more realistic. The controller feels solid and comfortable in hand, even during long gaming sessions. Battery life has been good for me, and charging is quick with USB-C. Button layout is familiar but improved, and the touchpad and built-in microphone are nice extras. I’ve used it mainly on PS5, and everything works flawlessly. Overall, it’s a high-quality controller that truly enhances the gaming experience and feels worth the price.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    PS5 Dualsense

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PlayStation 5 DualSense controller is in fantastic condition and still performs like it’s brand new. The clean white design looks sleek and modern, while the build quality feels premium in your hands solid, comfortable, and responsive. Every button, trigger, and joystick works flawlessly, offering that signature immersive PS5 experience that makes gaming feel more realistic than ever. The adaptive triggers and haptic feedback still function perfectly, bringing every game to life with incredible precision and control. Even after years of use, this controller continues to deliver top-tier performance with no drift whatsoever a true testament to its durability and quality. Whether you’re diving into intense action games or relaxing with story driven adventures, it maintains smooth, accurate input and long lasting comfort. This isn’t just a used controller it's a well cared for, high performing piece of gaming gear that’s ready to keep up with every session.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy first time customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up a ps5 controller for my little cousin. She has needed one for a while now and I finally had the time to get one for her. I called my local Best Buy and spoke to a nice employee named Carlos. He was so helpful, talking me through the online order process. I ordered the controller and went to pick it up later that day. The process was quick and easy. I spoke with the cashier, a lovely woman by the name of Tina. She quickly found my item, scanned it and had me on my way in less then five minutes. I would recommend Best Buy for anyone who might be a little intimidated by the online process. They have the ( excuse the pun.) Best customer service and the workers are patient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Value Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t believe it at first when I saw it, that after having raised the price from $74.99 at launch to $79.99 for the standard, common white controller to match all of the newer colored models, then all rose to $84.99 in some places, that I got it for the price I did, almost $30 less. I was a very happy boy to be able to pick up this 2nd controller to keep on standby for when I have guests over for the occasional co-op or two player game, like Take Two titles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is the best gaming console and experience I’ve ever had The speed, The graphics and the design of it are hands down the best. It runs Fc25 smoothly. No lag, Faster loading and the matches look 4k. Something that really stands out is the DualSense controller really brings games to life. For example, in uncharted: Legacy of Thieves you can feel every jump, every punch and every shot through the adaptive triggers, it makes you feel a part of the action. Even after hours of playing the PS5 stays quiet and cool. It is hands down the best gaming console in 2025.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unboxed open item works like new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this ps5 controller unboxed but it still had the original packing it was on sale during Black Friday sale for 54.99. The controller looked brand new when I opened it and it still worked like it was new. I added a rubber skin to this controller because the original controller is slippery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Controller Ever Made – Game-Changer for PS5!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Controller Ever Made – Game-Changer for PS5! The DualSense Wireless Controller is hands down the best gaming controller I’ve ever used. Sony has truly revolutionized the gaming experience with this next-gen design. Comfort & Design Right out of the box, the white finish looks sleek and futuristic. The controller feels ergonomic and well-balanced, with a comfortable grip that makes long gaming sessions easy on the hands. The textured back provides extra grip, which is a nice touch. Haptic Feedback & Adaptive Triggers – Next-Level Immersion This is where the DualSense shines the most! The haptic feedback is incredibly detailed—you can feel different textures, explosions, and environmental effects in a way that wasn’t possible before. The adaptive triggers add an extra layer of realism. Whether you’re pulling back a bowstring in Horizon Forbidden West or feeling the resistance of a car’s brakes in Gran Turismo 7, the triggers adjust dynamically to give you a true-to-life experience. Battery Life & Charging Battery life is decent, lasting around 10-12 hours on a full charge. It charges via USB-C, which is faster than the previous DualShock controllers. However, I do wish the battery lasted a bit longer. Final Verdict If you own a PS5, the DualSense controller is an essential part of the experience. The haptics, adaptive triggers, and comfortable design make it the best controller Sony has ever made. Highly recommended! Pros: Best-in-class haptic feedback Immersive adaptive triggers Comfortable ergonomic design USB-C fast charging Cons: Battery life could be better White color can get dirty easily Final Rating: 5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dualsense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard PS5 Controller. It works well for both the PS5 and the PC. Low latency and good deadzones out of the box. Charges fast and works all day. Would buy again once it breaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Controller for Smooth Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS4 controller works flawlessly and feels great in hand. The buttons are very responsive, the analog sticks move smoothly, and the grip is comfortable even during long gaming sessions. The battery life is impressive, and it charges quickly, which is a big plus. I also like how the design feels sturdy and durable compared to other controllers I’ve tried. Overall, it’s reliable, high-quality, and makes the gaming experience much more enjoyable. Highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DualSense PS5: Redefining Immersion in Gaming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s a polished and engaging review you can use for your chance to win: The DualSense PS5 Controller: A Game-Changer in Every Sense As a gamer, I’ve used countless controllers over the years, but the DualSense for PS5 redefines what it means to be truly immersed in a game. From the moment I held it, I could feel the difference. The haptic feedback is nothing short of revolutionary. Whether it’s the subtle crunch of footsteps in snow or the powerful recoil of a weapon, the sensations bring a new level of depth to gameplay. The adaptive triggers are another standout feature, dynamically adjusting tension to mimic in-game actions. Pulling back a bowstring or flooring the accelerator in a racing game has never felt so real. Beyond the technology, the ergonomic design ensures hours of comfortable play. The textured grip feels premium, and the layout is intuitive, making it perfect for both casual players and competitive gamers. Battery life is solid, and the integrated microphone is a thoughtful touch for quick chats. Sony didn’t just create a controller; they created an extension of the gaming experience. The DualSense PS5 isn’t just a tool—it’s an experience that elevates every game you play. If you haven’t tried it yet, you’re missing out on the future of gaming. Feel free to personalize it further if needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, the quality control seems very good to me. I have been using your product for 4 years and I have not had any problems. I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best controller ive used so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and funtionality on the new controllers. Yet to face any signs if drift control but will keep you updated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much better than Xbox

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller vs Xbox. So much more immersive. Leaps ahead of Xbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think theyre good quality. Still a little pricey but overall better than any other options in my opinion. Im hard on my stuff unintentionally and it still works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller Works great, looks great and feels great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 Controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product controller works well. I would to choose a different color next time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy 10 star's not 5 i hope everyone take it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great joystick

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great joystick, fast, beautiful and my daughter likes it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to use with my pc for steam games. Is great, I like it.

    I would recommend this to a friend
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