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Customer Ratings & Reviews

Your price for this item is $179.99
The comparable value price is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 5815 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the PlayStation Portal Remote Player's overall performance, screen quality, and portability as significant advantages. Many find the device comfortable to hold and appreciate its lightweight design. However, some customers have expressed concerns about connectivity issues, occasional lag, and frame rate variations depending on internet connection stability. Despite these drawbacks, the device's battery life is generally considered satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 5,815 reviews
  • Rated 5 out of 5 stars

    ps portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works greatttttttttttttttttttttttttttttttttttttttt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing !!! Pretty cool being able to play remotely !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good system for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is an overall great product with only a few drawbacks. Positives: 1) If you have a strong connection you can play anywhere, not just on your home WiFi 2) The controller design feels really nice* 3) The screen is pretty good for being an LCD The Negatives: 1) The connection has to be good and have no interference, if you're on a 2.4GHz WiFi signal you'll probably have issues 2) The touchpad choice is kind of poor, requiring a double tap for a click and a double tap + a third held for a held on the screen. 3) The audio lacks really fine adjustment, which I have found to lead to it being slightly loud, or almost muted. 4) The screen appears to not be HDR which on a few occasions seemed like it lead to some weird color crushing issues. Overall the PS Portal is a great piece that I would highly recommend for someone who has kids that want the TV or someone who wants to play less realtime games while out of the house.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 3 out of 5 stars

    Streaming is only so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal has excellent ergonomics and haptics with the spotty nature of fluctuating wireless signals. For a device that costs 150-200 dollars less than an entire PS5, it really should be a 1080p HDR oled panel that is able to run PS5 games natively, but instead what we are getting is a decent remote streaming device that requires ownership(and power-on) from a network-connected PS5. Your mileage may vary, but in my 5 or so hours with the device, i had no disconnects, although i most certainly experienced audio crackle, streaming artifacts(at 60fps) and severe input lag in the 100’s of milliseconds. Remote play and cloud gaming simply isnt ready for prime time, but overall this device does what it has set out to do, and thats provide remote playability of PS5 games when a direct tv connection isn’t immediately available.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best present I could get my wife and she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product perfect customer service and value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great customer service was received. I love the design and that everything was in perfect condition when I purchased this item .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation is giving a lil sample size of the next portable gaming system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5 portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, i use it alot when im away from home just very convenient to game with

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome product but….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect dad gamer accessory. As a dad myself, the kids take all the TV time and its pretty rare for me to play games on TV. I usually have to play really early or really late when they are sleeping. The PS portal lets me game on the couch, toilet, or anywhere else in the house. Connect it to your phone’s hotspot to play elsewhere. The biggest downfall of this is that you can’t just connect any bluetooth headphones to it. You have to use Sony’s. Luckily I already have one. Its 2025, no one uses wired headphones anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, the display looks amazing. Very light

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun device, too laggy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the idea of playing on the go or just in other rooms of the house, but I honestly noticed too much of a lag to use it. My PS5 is hardwired and I followed all the recommended networks setting I could find but couldn’t get it to work well enough.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Handy and Easy to Operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have a handy play and very easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Handheld Device for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For only $200- it is perfect. More games are coming out on the streaming part and there really is not that much input lag when remote playing. Worth it and makes it easy on traveling, rather then having to bring the entire PS5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box PS Portal and everything was in excellent condition. I'm happy with the purchase. The portal works great on my network and I prefer it over my steam deck.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Getting Better With Updates

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i first purchased, i was skeptical. You do need an really good internet connection and it does require your ps5 to be in rest mode, and connected to wifi, but if your ps5 is hardwired to the router, it should be no issue. There was a recent update that makes the portal its on device persay, as long as you have the Premium tier of PS Plus, you can stream games directly from the cloud, no PS5 needed. The catalog right now isnt to big due to it being in beta, but it definitely makes it worth it now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product plan on buying one for my daughter and niece.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ps portal

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good idea but waiting for playstation to make it better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally PlayStation 5 while Pooping..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect accessory for a PlayStation Fan with loose bowel , and /or a needy wife .. now when she begs me to come to bed , I just go , but bring the portal.. so now she has company and I can play helldivers 2 .. happy spouse , happy house.. Tho it IS NOT A Portable PlayStation .. just a controller connected to a WiFi enabled oled remote screen .. so only useful if you want to play in a WiFi 6 environment , It has very specific uses , and it fits perfect into my needs.. if you ever find your self at home and want to play ps5 but be free to sit anywhere your WiFi covers , then I highly recommend At the same price as the PlayStation edge controller , which has a pitiful battery . I find this a far more useful peripheral.. all around ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming device for when your away from home. Great for camping games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So cool!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool to play with! Connects really well and allows you to play easily.

    I would recommend this to a friend
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