Customer Ratings & Reviews

Hello JohnM,

Thank you for choosing Sony!

It brings us great joy to hear you're experiencing the full power of your WF-C710N earbuds! Knowing they effectively cancel exterior noise so you can enjoy your music without disturbance is exactly what we aim for. Thanks for sharing your positive feedback!

Best regards,
-Fred

Thank you for sharing your experience with the WF-C710N, Pablo! We're glad to hear you found them to be a great value and that their sound quality enhances your walks. Your satisfaction means a lot to us, and it's wonderful to know that Sony headphones are your top choice.
Thanks for choosing us!

Gus,
Sony North America Customer Support

Hi DerikE,

That's wonderful to hear! We're thrilled you find the Sony WF-C710N Wireless Noise-Cancelling Headphones to be such a great purchase.

It sounds like you're really appreciating the blend of high quality, affordability, and the effective, adjustable noise cancellation we designed into them.

Thank you for choosing Sony and for your fantastic 5-star review! We're delighted you're enjoying your WF-C710N headphones!
DiegoV
.

Thank you for your candid feedback, user884669.

We're glad to hear that you are enjoying the good sound quality of your WF-C710N earbuds!

However, we are very sorry to hear that you're having trouble with both the fit and the irregular connection. This is certainly not the reliable experience we aim for with our products.

To help with the fit, we recommend trying the different sized earbud tips included in the box to find the best seal for your ear. A secure fit often improves both sound and stability.

For the irregular connection, we'd like to help you troubleshoot this to ensure a stable wireless experience. Please reach out directly to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We appreciate you choosing Sony and look forward to helping you get the most out of your earbuds!

Best regards,
Gus,
Sony Social Media Team

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi RonVS!
Thank you for sharing your experience with the WF-C710N earbuds! It brings us great joy to hear that you appreciate the sound quality and the impressive carrying distance.
Additionally, these headphones come with noise cancellation and touch controls for added convenience, enhancing your overall listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at [email protected]. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

HI DMcG,

Thanks for the great feedback! We're so happy to hear you're enjoying the WF-C710N earbuds and find them comfortable for all-day listening. We designed them to be a perfect blend of comfort and great sound, and it's fantastic to know we've hit the mark. Thanks for choosing Sony. -Eliab

Hi Gabe, thank you for the awesome 5-star review! It brings us great joy to hear you're not disappointed and that you're enjoying the versatility and long battery life of the Sony - WFC710N. These earbuds are designed to keep up with your day, offering up to 15 hours of total playtime with the case, adaptative noise canceling to help you stay focused, and a comfortable, lightweight fit for extended wear. Thanks again for choosing Sony! Best regards, -Dominick

Hi SteveO0O91! Thank you so much for your kind words. It brings us great joy to hear that you’re enjoying our WF-C710N earbuds.
With their exceptional sound quality and advanced noise-canceling capabilities, they truly elevate your listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Hi KevinC,
Thanks so much for reaching out and sharing your feedback. We are thrilled to hear that you're digging the style and color of the WF-C710N earbuds, but we're sorry to hear you're having trouble getting them to fit securely. Everyone's ears are a bit different, and we want to make sure you get the most out of your listening experience.
You might want to try experimenting with the different-sized earbud tips that came in the box. A different size can often make a big difference in comfort and stability.

Thanks for choosing Sony. We really appreciate your feedback.
Best regards,
Estefany

HI TyshaunJ,

We appreciate you choosing the WF-C710N earbuds and are glad they are a solid replacement for your previous pair. We specifically designed the Sony Headphones Connect app to give you deep customization, so we are thrilled you're enjoying those features! Regarding the battery life, please ensure the noise-canceling (ANC) is set to your preferred mode in the app, as constantly running ANC can impact battery performance. If you continue to notice unexpected battery drain, please make sure your firmware is updated through the app. Thanks for choosing Sony.

Best regards, Eliab

Hi AmyT, thank you so much for your feedback! We are truly wonderful to know that you are pleased with the WF-C710N.
These earbuds are designed to provide exceptional sound quality, ensuring you experience every note as it was meant to be heard. Their comfortable fit and durable construction make them perfect for everyday use.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you so much for sharing your feedback, Alex! We're delighted to hear your mom is loving her new WF-C710 headphones and that you both appreciate how great they look. Stories like yours highlight the joy our products can bring to families. If your mom has any favorite features or if you have questions in the future, we'd love to hear more from you. Thank you for choosing Sony to help create special moments!

Best regards,
Gus
Sony Social Media Team

Thank you so much for your wonderful feedback, GabrielD! We're delighted to hear you're enjoying the great sound quality and amazing noise cancellation of your WF-C710N headphones. Our goal is to provide an immersive listening experience through features like Dual Noise Sensor Technology, which automatically analyzes your environment and applies the most effective noise-canceling filter for clear, uninterrupted sound enjoyment.

To help you continue enjoying your headphones at their best, we recommend regularly cleaning the earbuds and charging contacts to maintain optimal performance. Also, making sure the earbuds fit snugly in your ears ensures both comfort and maximum noise cancellation. If you ever have questions or need support, feel free to reach out!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team