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Customer Ratings & Reviews

Your price for this item is $175.99
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1722 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,722 reviews
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for the price. Noise cancellation is above expectations and actual performance is great!! I use these while at the gym and so far so good. I am totally impressed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeP,

      We are beyond pleased to hear that you are totally impressed with your WH-CH720 headphones! It is fantastic to know that the noise cancellation and performance are providing such an excellent experience during your gym sessions, and we are glad they are a perfect fit for your lifestyle.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones; they feel very well-made and are very ergonomic. I use them for the gym and other sports activities. The sound quality is good, and the noise cancellation works well. They offer great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC!
      We are pleased to learn that your WH-CH720N headphones are a great fit for your gym sessions and sports activities! It is wonderful to know that the build quality and comfort are working out so well for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Fantastic quality at a lower price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking into getting some quality noise canceling headphones because I love listening to music and audibooks without the noise of the rest of the world. I tried listening to both these and Skullcandys and I felt these were a better quality and at a better price. I love the app as well to adjust the bass when listening to music but return it back easily when listening to an audiobook. They're also super lightweight. I'm a huge fan and they've been on non-stop; the battery is great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User859255,

      Thank you so much for the fantastic review! We're truly heartened to hear that the Sony WH-CH720N headphones have become your go-to for music and audiobooks.

      It's great that you had the chance to compare them and found them to be a better fit for your needs. We designed these headphones to deliver a high-quality listening experience with excellent Noise Canceling, so it's wonderful to know that you're enjoying your content without the distractions of the outside world.

      We're also glad you're making use of the Sony | Headphones Connect app to customize the sound. And we agree—the lightweight design and long-lasting battery make them perfect for non-stop use.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work amazingly well. The price-to-quality ratio is excellent and definitely worth it. The noise cancellation performs very well, and the battery life is impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RamonV,

      Thank you for choosing Sony!

      We're elated to hear that the WHCH720N headphones deliver excellent noise cancellation, impressive battery life, and great value. Your detailed feedback encourages us to continue providing quality products that enhance everyday listening.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Decent headphones at a decent price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good "middle of the road" headphones. Not the cheapest. Not the most expensive. Just right. Great for a gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CharlesH,

      Thank you for choosing Sony!

      We’re honored to hear that the WHCH720N headphones offer just the right balance between quality and value for you. It’s wonderful to know they make a great gift, as we aim to provide products that fit a variety of preferences and occasions. Your feedback encourages us to keep delivering reliable and versatile audio experiences.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I an having a wonderful time watching late night movie with this. The quality of sound is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SherryH,

      Thank you for choosing Sony!

      We’re excited to hear that you’re enjoying your late-night movie experience with the WHCH720N and that the sound quality is exceptional. It’s wonderful to know our product is helping create memorable entertainment moments for you.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    ok good value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good enough. works all right. okay. fine. passable. you get what you pay for. better than others at that price. good value etc. Haven't owned them long No complaints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS,

      We are really happy to hear that your new WH-CH720N headphones are proving to be a great value for you. We appreciate you highlighting that they stand out among others in their class, and we are glad to know you are off to a smooth start with no complaints.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift and the noise cancelling feature is amazing. The headphones are lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicolep,

      We are thrilled to hear your gift was a success! It is great to know the recipient is enjoying the lightweight design and amazing noise canceling.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Hands down Best we've owned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of several we have purchased. My kids and I each have a pair. I do construction work in mine and they've saved my head countless times, as well as providing excellent noise protection. My kids put a solid 80 hours a week use, for years on these. The only weak point is the swivel, but it took 2 years for that to fail. So I'd say these are a solid choice. 100% our go to headphones. I have a set of Bose, as a comparison, these may not have the sound clarity, but they fit better and stay on better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiniH

      Thanks for sharing how our WH-CH720N headphones have become an indispensable part of your family's daily lives, from construction work to years of heavy use by your kids.

      We're delighted they've provided excellent noise protection and proven to be such a solid, reliable choice, consistently outperforming others in fit and stability. It's fantastic to hear they are 100% your go-to headphones, even with the swivel being a minor weak point after two years of incredible service.

      We truly appreciate your trust in Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    They are light!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, noserrvice!

      We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony Noise-Canceling Headphones, and they have completely exceeded my expectations! The noise-canceling feature is outstanding—it blocks out almost all external sounds, allowing me to fully immerse myself in music, podcasts, or movies, even in noisy environments. Whether I'm traveling, working in a busy office, or just relaxing at home, these headphones deliver an unparalleled listening experience. The sound quality is incredible, with rich bass, clear mids, and crisp highs. The audio feels balanced and full, making every song or video sound amazing. The comfort level is also impressive; the ear cups are soft and plush, making them ideal for long listening sessions without discomfort. Additionally, the battery life is fantastic, lasting for hours on a single charge, and the Bluetooth connection is reliable and easy to set up. The sleek, modern design looks great, and the headphones feel durable yet lightweight. I highly recommend the Sony Noise-Canceling Headphones for anyone seeking premium sound quality, superb noise cancellation, and long-lasting comfort. They are definitely worth the investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LinG, Thank you for sharing your experience with the Sony WHCH720N Wireless headphones. We're glad to hear that you are impressed with its performance especially the sound quality and noise cancelling feature. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I bought it for. This is my first pair of headphones so I have nothing to compare it to but I like them so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JeffD!

      We’re honored that the WH-CH720N is your first pair of headphones! It’s great to hear that they are doing exactly what you bought them for and that you're enjoying the experience so far.

      Thank you for choosing Sony for your first step into the world of headphones!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Good but a bit too lightweight

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Comfort is good. It’s a bit too lightweight for my taste, feels like it’s flimsy almost like it might break. I haven’t had any problems just worries me a bit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaylorW,

      We are pleased to hear that you are enjoying the sound quality and comfort of your WHCH720N headphones! Please be assured that while we designed this model to be our lightest overhead wireless noise-canceling headphones for long-term wearing comfort, they are built with durable materials to withstand daily use.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Wonderful would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for a whike now i bought them after my aurpods kept dying or best buy gave me used ones i was suprised on how good and comfortable they are they are also very airplane friendly as i took them on my two week vacation to spain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriannaD,

      That's wonderful to hear! We're so glad you're enjoying the WH-CH720N headphones, especially their comfort and noise-canceling capabilities for your flight to Spain. Thanks for choosing Sony for your travels!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Sony 700 Bluetooth headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones come as advertised. They have a great sound, weather you use them for a cell phone, or a personal cd player.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnthonyG,

      Thank you for choosing Sony!

      We're excited to hear that the WHCH720N headphones deliver great sound whether used with a cell phone or a personal CD player. It’s rewarding to know they perform reliably across different devices as intended.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance-to-price ratio is unmatched! It is a great value and a good find! I am happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaJ,

      We are thrilled to hear that you're happy with your purchase and find the WH-CH720N to be such a great find for the price!

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a good buy, in my opinion. At the beginning I had difficulties tp figure out how to get the connections with each the phone or Tablet. For that I had to go back to the shop, where I purchased it. After the help from a friendly and Supportive woman from the technic help, I get all connections with each Equipment. Thank you for the offer on the Laborday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wager,

      We're so glad to hear that! Thank you for giving us 5 stars and sharing your experience—We hope you’re enjoying both the easy connectivity and the comfortable, lightweight design that makes the WH-CH720N a great choice for everyday listening.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    WOW!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a part-time landscaper that was looking for some earbuds or headphones that have good ANC, quality sound, and decent volume. Let me say that I found what i was looking for when I bought these headphones. I cut grass with a zero turn mower and these headphones almost completely cancel that noise of the lawnmower while wearing them. I cut a yard twice because i was so engaged with the sound coming from these headphones. If those other more expensive headphones can offer a better experience than these, I guess I will never know bc these are absolutely perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why I love my Sony headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look nice. The buttons are all very conveniently located. Very comfortable on your head. Easy to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanB!
      We feel privileged to know that you find your WH-CH720N so comfortable and easy to use. It’s great to hear that the button layout and charging process are making your daily listening smooth and simple!

      Thanks for selecting Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my brother and he loves it! He says it’s comfortable for daily use and the quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kibo0611,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that your brother is enjoying the WHCH720N headphones. Knowing that they provide comfort for daily use and impressive quality means a lot to us. We appreciate you sharing this positive experience, and we hope the headphones continue to bring great enjoyment and convenience.

      Best regards,
      -Fred Sony_US

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