Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 898 reviews
(898 customer reviews)to a friend
Rated 2 out of 5 stars
Steering wheel control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steering wheel controlI do not have steering wheel control as a result of them putting in my stereo that’s completely wrong I do however have a remote that came with the system. I do highly recommend these guys tho they know what they’re doing
This review is from Steering Wheel Control Install
I would recommend this to a friendRated 2 out of 5 stars
Two install charges to get it to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for the install. The steering wheel control was not included or offered at that time. At checkout it was advised it was not included. Additional charge and appointment needed to fix it the right way.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication doesn't fall through. We're glad to hear the devices were able to get installed. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Great install but at what price?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up for appointment (made it two weeks in Advanced) they didnt have everything. I had to drive to the Cary store pick up part bring it back to Durham store. Bought everything on line and each item had free installation. Then the installer took our receipt, said he had to void everything out and re ring it up. When he re rang it up he tried to charge for installation. I didn’t say anything until AFTER the install (so it would be done right) then I got a manager involved. Got the install money back. Just ridiculous. Felt like the installer was trying to pull a fast one. Not appreciated!
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. We can certainly understand wanting everything to be ready and consistent for your installation. We're glad to hear that you were able to get this resolved. We're sorry for the inconvenience that this caused you. We hope that you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don't Shop at BestBuy!! Terrible service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had TERRIBLE experience with BestBuy! They didn't have the part I needed when they were supposed to, they don't answer their phones, no way to contact them and no communication! I did not accomplish what I wanted and instead all I did was waste time, money, and anguish!
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Discourteous, unfriendly and not service-oriented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointed in the service I received from the Downey stereo installation geek squad team member. I was on time for my appointment (which I was told to arrive 5 minutes prior) and the representative informed me that he would not help me until his lunch was over. Then, he was unable to perform the work. He was neither courteous nor friendly, and I had a bad feeling about him immediately.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 1 out of 5 stars
I would give zero stars if possible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift and we had installation set up for 12/28. However we were notified by technician installing the stereo and steering wheel control that someone else would have to install the steering wheel control. He didn't know how to do this. We had already paid for this when the system was bought. After visiting our Longview store I was informed that we now have to drive 45 minutes away to Tyler Tx to have someone there install it. Absolutely UNACCEPTABLE!! VERY DISAPPOINTED.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
I told you below. No install by geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not parts there when install date came. What a mess. Geek squad fine. Getting there the problem. They had several weeks to get them there.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rick. Thank you for taking time to share this with us! I'm sorry to hear that the parts were on a large delay with getting to the store. We appreciate the feedback and will do what we can to utilize it for the future. Thank you!
Rated 2 out of 5 stars
Install crew left early
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I coordinated dropping car day before service and crew had left early (more than an hour) . As long as you show on time to your appt, the installers will be there, maybe.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. Being able to drop your car off so it's available to our Autotechs for its service appointment should be simple, especially if pre-arranged. We’re sorry for the inconvenience that this caused you and hope you give us another opportunity to better serve you in the future. If you need to reschedule, you can visit us online at http://bby.me/excxg to schedule your service.
Rated 2 out of 5 stars
Adequate but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring car back in because it wasn’t working to control the volume. It would also shut the power off the stereo power when trying to use the control.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work as it should
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work correctly after two trips and never will. Got a refund for the install cost that was supposed to be free to begin with. The functionality of the steering wheel controls Don't allow for phone calls functions
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 2 out of 5 stars
Ehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did an okay job. He actually messed up my trunk tint and didnt even install some right. Depending on area they might be better. Or not
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for providing your feedback. I can understand wanting to ensure that your installation was completed correctly and fully. We would expect our Agents to provide information in regards to filing a damage claim in the unlikely event that your property was damaged. I'd recommend reaching out to the management at your local store in regards to your experience, and see if they can assist with opening a claim. You can find contact information for your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
FRUSTRATED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were NOT installed correctly after I paid for them at the Myrtle Beach Location. I then had an appointment for remote start at the Wilmington NC store & they were supposed to be corrected at that appointment & they were not & now I have to go for a third appointment to the Wilmington NC store which is 75 minutes each way from my house
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad at Best Buy Chapman Orange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation team didn’t work professional. They rescheduled me many times. Seemly the team is not professional.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor Followup Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the service was great then I went back for an accessory that was left off the original package deal. After the install now I’m having issues with my radio that I didn’t have. Went to my install store and a different installer basically told me I needed another appointment to get it looked at and there was nothing he could do. Poor Service.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 2 out of 5 stars
Should be included in radio install
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did great job. Very annoying that steering wheel controls is a separate purchase for install, leaves a sour taste.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback on this. most vehicles need additional work and parts in order to get steering wheel controls working. We hope that you find it is worth the price.
Rated 1 out of 5 stars
$60 I'll never see again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told that the steering wheel control would be installed free of charge, and on the day I showed up they charged me an extra $60 to hook it up, which I had to do because I already purchased the kit to connect it. Was definitely a rip off. Be careful!
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work most of the time. Sometimes I have to turn off my vehicle at red lights so that it resets the radio, to get the volume controls to work.
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Not properly installed. High pitch frequency sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took several months to even get an appointment to install a carplay system and steering wheel integration. Installation took 3 times as long as quoted once we got to the autobay. Even after all that time and money there's a high pitched frequency ringing noise whenever the unit is turned on
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. I'm sorry to hear about the issues with the radio. It's always frustrating to feel neglected and like your time was wasted. We always strive to ensure our customers are provided the best service possible. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Geek Squad Repair of speaker noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise fixed by hard wiring but returned in a few months
This review is from Steering Wheel Control Install
No, I would not recommend this to a friendRated 2 out of 5 stars
What is this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea what this part is i have. Never heard of it
This review is from Steering Wheel Control Install
I would recommend this to a friend
