Customer Ratings & Reviews
- Model:
- SWIFI-XTRCM16G1PK-GL
- SKU:
- 6483049
to a friend
Mount is questionable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swann camera owner for over 5 year but first time using a wifi camera. Picture quality is top tear however the mounting for this camera seems questionable. I chose a location that I felt the camera could not be stolen cause I felt the magnet was not strong enough. Someone could just reach the device and remove the camera from the magnetic mount without tools.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello VerySad,
Thank you for reaching out with your feedback. We are glad to hear the great picture quality and features this camera has to offer. This camera includes a magnetic mount which is meant to give the consumer more options to set the camera in different angles. It also allows for charging to become much easier. Although the mounting is magnetic it does require some force to be removed. We hope you continue to enjoy this product. If you need assistance, please visit our support page on the link below.
https://support.swann.com/s/
LV - Swann Team
Hero
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture video and audio sound easy to download in app
No, I would not recommend this to a friendBrand response from Swann
Posted .Thank you for sharing your positive feedback YogendraB! LV - Swann Team
Do not recommend Swann camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery not loading charge - therefore easily disconnected from Wi-Fi- Customer service vague as to why this keeps happening Give it a 2star
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Jane,
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note issue you are experiencing can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
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