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Rated 2 out of 5 stars
Way too delayed with recording
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Takes way too long to start recording and doesn't record long enough. Setup was quite easy, but expected much higher quality and reliability from these cameras. Quite disappointed, especially for the price.
I would recommend this to a friend
Brand response from Swann
Posted .
Hello Customer,
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please provide our technical support team with your Internet upload and download speeds. This will help us troubleshoot your device. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.