Customer Ratings & Reviews
- Model:
- SWNHD-887MSFB-US
- SKU:
- 6423315
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Swann Home Security Camera's exceptional picture clarity and vibrant color, even at night. The ease of setup and installation is also frequently praised. No significant drawbacks were reported by customers. Overall, the camera receives positive feedback for its image quality and user-friendliness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Night vision
Mike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement. The previous one immediately developed moisture behind the l lens and gave a foggy picture. After live chatting NINE people (at Best Buy), including a robot (all reading from a script), I finally got it replaced. Now the new one is doing the same thing. I have given up. Only reason I gave two stars is that the companion camera is working well ---- so far.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Gran,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 4K PoE Add On Bullet Camera w/Dual LED Spotlights, Color Night Vision, & Free Face Recognition. Although IP66 is weatherproof, the outside of the camera is still subject to frost, ice, and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Swann offers a one-year warranty provided with a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great item
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a great add to my set. Happy to add this to my collection
I would recommend this to a friendBrand response from Swann
Posted .Thanks for taking the time to leave a review Anju. -SD, Swann Team
Great price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already have several of these and got another one as a spare.
I would recommend this to a friendBrand response from Swann
Posted .Hello YumE,
Thank you for taking the time to share your feedback with us. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
4k is best picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4K is the way to go. You get to see all the details. There's no guessing.
I would recommend this to a friendBrand response from Swann
Posted .Hello fastdaddycr,
It is great to hear from your perspective how we have since improved your sense of security. We are glad to know you are happy with the 4K resolution. We hope you continue to enjoy all the great features this system has to offer. We believe that there is always room for improvement. If you have any questions or require further assistance please contact our 24-hour support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Stuck with a mediocre expensive system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is to add to my 16-cam NVR which did not come with enough cameras. It's just an okay NVR, but very expensive. The camera itself is also very expensive. What can I do, but stuck with the initial desicion.
No, I would not recommend this to a friendworst
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST service I have ever seen. Waste of money. Within 2 months all of the cameras stopped working, and all the cables were damaged.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Mohammad,
Thank you for reaching out to us. We are sorry to hear about your experience with our 8 Channel NVR system. It is very uncommon for you to experience issues right out of the package and even more so for all the cables to be damaged. In this case we recommend reaching out to our support team by phone to isolate the issue and/or set you up with a replacement given you fall within our warranty guidelines. Our support team will begin exhausting every option in order to further isolate the problem. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
Thank you,
LV
Swann Customer Support
Swann products are trash.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This came damaged but I didn’t notice until months later when I tried to install it. That is the usual case with Swann though. Everything I have bought/used from them has been trash. If I could get my money back and start over I would use literally any other brand.
No, I would not recommend this to a friendBrand response from Swann
Posted .We are sorry about your most recent experience with our Swann System. Please note Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If your unit became damaged shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating.
If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us
Thank you,
LV
Swann Customer Support
- Pros mentioned:Camera quality, Night vision
Great camera for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice camera. Simple to install. Very clear color nightvision.
I would recommend this to a friendBrand response from Swann
Posted .Thank you for sharing your positive feedback about our product. We appreciate your business. LV - Swann Team
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend it to someone looking for cameras
I would recommend this to a friendBrand response from Swann
Posted .Thanks for taking the time to leave a review Newalbany3.
-SD, Swann Product Management
