Customers frequently mention the excellent picture quality of the Pan and Tilt Indoor 1080p Wi-Fi Surveillance Camera. Many appreciate the clear video and audio, finding the live stream and playback features easy to use. Positive feedback highlights the camera's ability to provide peace of mind when away from home. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 23 reviews
Rated 5 out of 5 stars
Excellent surveillance Camera
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had it for 2 days and it works perfectly.
I will follow up on this review after thirty days of having it.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 3 out of 5 stars
Well......
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately I have to return this model because it needs to always be plugged in or else it will not work. It is not wireless. They have a wireless model but this one is not the wireless model. I made a mistake and purchased the wrong one. Wires do not work well for me because the area where I want to set up surveillance is not near a power outlet and if I connect to and extension cord, it will make the camera very noticeable to everyone. But don't worry, maybe this model will be perfect for you. The video quality is great, the rotation works very well so if you mount it somewhere high, you wont have to worry about climbing back up there a second time just to adjust it probably to get a better view because you can control the angle with your phone. Also, it's cute. If I were to keep a model that is not wireless the wires will need to be very long. These wires are not long enough for me.
I would recommend this to a friend
Brand response from Swann
Posted .
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the limitations on our product affected your security scenario. This cameras connection to your network and mobile device is wireless, although the camera will still require power using the AC adapter provided. We do have other wireless options that may better fit your security scenario. We hope to soon offer more wireless options to help broaden our available products.
Please let us know how we may further assist you,
Thank you, JV Swann Customer Support
Pros mentioned:
Picture quality
Rated 2 out of 5 stars
Worked great for 1 week
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Swann pan tilt setup was easy. Live stream and playback was easy and clear picture. 2 way audio worked as expected. Local WiFi and LTE worked great. About a week it lost connection to wifi. I had to unplug and plug in the camera, this occurred a couple of different times. Then it just stopped working. Tried the reset button to manufacture settings but still nothing, just dead. Returned for refund. Got another brand that was also easy setup but much cheaper price.
No, I would not recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Overall a good product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this product because I have used swann before. I live in San Diego and also have a place in mexico. I hooked the up in Mexico and am able to view it clearly. Of course there is a 2 second leg but that's normal. The only issue I have is the 2 way talk. If I say something it has an echo. That's when it works good. Other times I can hear static which cause it to transmit it back to the camera causing more static sound. The picture it clear on my phone. Got it on sale so it was worth it. Actually ordered another since it was still on sale. Probably the only reason I purchased it because it was on sale.
I would recommend this to a friend
Brand response from Swann
Posted .
Hello Beanz,
Thank you for reaching out to us with your feedback. We are glad to know that your Swann System has filled its purpose in multiple areas of your life. We will forward your issues to our product development team to help improve our over all services.
We hope to address your few concerns within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you. JV Swann Customer Support
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great camera
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We use this camera to keep our eye on our bed ridden father. The audio is great along with the mic feature. The ir function works great and isn’t a distraction in the dark. Logging into it for the first time and setting up camera was easy also. Perfect for watching via mobile phone.
I would recommend this to a friend
Rated 3 out of 5 stars
Started out great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I first received my camera was excited, the steps were somewhat easy to interpret even for a novice like myself, but once I attempted to relocate my camera I could not get the Bluetooth to pick up my WiFi signal in the house, I literally had to plug it into my router to attempt to access the WiFi , I thought this would be temporary but now I have to keep it plugged into the router which voids my ability to place my camera anywhere in the house of my choosing
No, I would not recommend this to a friend
Brand response from Swann
Posted .
Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann Pan and Tilt Indoor Camera. This item will work on Wifi frequencies of 2.4GHz & 5GH. A general rule of thumb in home networking says that Wi-Fi routers operating on the traditional 2.4 GHz band reach up to 150 feet (46 m) indoors and 300 feet (92 m) outdoors. Although, if you live in a populated area you can sometimes experience interruptions in the frequency resulting in connection issues.
Your unit appears to be having connectivity issues, we recommend you speak with our Techincal Support Team for further assistance. If deemed defective, we will request a copy of your receipt to move forward with processing a warranty claim (provided your proof of purchase).
Please let us know how we may further assist you,
Thank you. Swann Customer Support
Rated 2 out of 5 stars
Weak security and support
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was happy with these until I was notified of compromised devices on my network. Turns out it’s these cameras. Contacted Swann twice, including screenshots as proof, and have been completely ignored after more than a week. So here I am saying these cameras are susceptible to IoT attacks.
They require their own email addresses to send and receive notifications to their monitoring mobile app. That seems to be the weak spot. They need to get rid of this requirement.
Unless they update these cameras, I do not recommend these for home use or anywhere else... unless you like knowing hackers can watch you through these.
Contemplating using my BB extended warranty to return these as defective.
No, I would not recommend this to a friend
Brand response from Swann
Posted .
Hello DesertDweller01,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Pan and Tilt Camera. Our systems will require a set up of your own login credentials that can be as complicated as required to help avoid any hackers/hacking. You can reach out to our support team directly and they will be able to provide you a prompt response.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you. JV Swann Customer Support
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Easy to set up !
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great and was easy to set up. Very clear pictures and audio !
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Good cam
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to setup. Picture is nice! Had a little trouble with 2-way audio.
I would recommend this to a friend
Rated 2 out of 5 stars
Bad app, so didn't work for us
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So we have a teenager who likes trying to sneak out of the house. We got this to monitor the hallway after bedtime. The app stunk so it didn't help us address the issue. Try something more sophisticated if you have a similar need. We returned this product after a very short while.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Works awesome
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It does exactly what I need. Records when there’s movement and emails me the file afterwards.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Works great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this can check on dogs and house while I am away!! Perfect
I would recommend this to a friend
Rated 4 out of 5 stars
Good product but have to get second one
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The product is good. It has good camera resolution and sounds. The problem is the first one I bought didn’t work, and I had to exchange for a second one. Not a convenient process with an online purchase.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great Camera
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Good Camera and Good Video Surveillance Camera
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Very good camera
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good camera nice feature good quality good app to view from phone
I would recommend this to a friend
Brand response from Swann
Posted .
Hello Maxb,
Thank you for reaching out to us and providing your feedback. We are glad to know that you are satisfied with your most recent purchase of our Swann System. Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you. JV Swann Customer Support
Rated 2 out of 5 stars
Well made product, but really slow to respond.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have no experience with other web-based remote cameras; this one works but takes a very long time for it to wake up and send the live image.
Also, the magnetic ball that allows pivoting of the camera to any position is not strong enough to hold the camera in place, it moves almost immediately upon release.
Apparently robust testing, quality control / quality assurance was not done on this product before its release.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Love my Camera
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love My Camera It's easy to work the view in the camera is very nice
I would recommend this to a friend
Rated 5 out of 5 stars
works great :)
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I put it at my mothers home she lives alone next door and is 81 years old
I would recommend this to a friend
Rated 5 out of 5 stars
great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
bought this to put in our breezeway to keep an eye on things. Works great, sometimes it has to be re-booted but other than that all is well.
I would recommend this to a friend
Rated 5 out of 5 stars
Camera
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good security camera I would recommend this camera.