Customer Ratings & Reviews
- Model:
- SWNHD-900DE-US
- SKU:
- 6476046
to a friend
Good for 13 months or so…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for a year. After that despite being advertised as waterproof… it is irreparably damaged due to water from rain entering into the assembly . I had to change 3 of them between 1 to 1 1/2 years. They tend to do better under the eaves of the roof or under a covered patio…it does not hold up when exposed to the sun and rain after 13 months or so.. Very disappointing… Each replacement is over $200 …And then there’s the cost of labor to remove the damaged device and replacement… Installed by Geek squad…however they refuse to come back to remove and reinstall it now… not really sure what paying for Geek squad coverage is for!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Elvin. Thank you for reaching out with your feedback. We are sorry to hear your cameras had water damage. Please know these cameras are designed to be installed indoors or outdoors but as you mentioned, we recommend placing them under an eve for better protection. Although an IP66-rated item, such as a security camera, is made to withstand extreme weather conditions, it is not intended to be immersed in water or subjected to prolonged exposure to strong winds or water jets. Please know Swann offers a one-year warranty from the date of purchase without the need to register the product. Additionally, you can get up to 36 months of warranty with valid registration on a Secure + Plan. For further assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you. LV - Swann Team. Hope that helps. LV - Swann Team
Defective Swann cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is so true. I bought eight and recently had them uninstalled. Best buy came out several times prior to fix them only to tell me a year plus later that the cameras were defective.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello ABBTTcustomer,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Great Security Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these inside mt house and the 110 degree viewing angle is the best. My previous camera had an 80 degree viewing angle but now i’m able to see the entire room and have audio communication.
I would recommend this to a friendBrand response from Swann
Posted .Hello MikeD.
Thank you for sharing your experience! We're thrilled to hear that the 110-degree viewing angle has been a great improvement for your setup, allowing you to see the entire room. It’s also great to know you’re enjoying the audio communication feature. If you have any questions or need assistance, feel free to email us at [email protected].
Your feedback is important to us.
LV - Swann Team
