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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 5 reviews

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60%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this otem and was not at all happy with it. App was trash and not user friendly at all to a very tech savvy person. It either picked up absolutely everything and sent notifications, or picked up nothing and you only saw someone walking away from your cameras which is no help at all amd defeats the intent of security cameras.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Bryman. We are sorry you are experiencing issues with our Swann Security App. Thousands of customers enjoy our app and have given us an overall 4.7 star rating on the app store. We hope you give us a chance to troubleshot with you so that you can experience all of the great features our systems have to offer. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your internet upload and download speeds. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.

      USA/Candaa: 1800 627 2799
      Australia: 1800 788 210
      United Kingdom: 0808 168 9031

      Your feedback is important to us.
      LV - Swann Team Swann

  • Best Buy Employee

    Rated 1 out of 5 stars

    No power no video

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dvr power light just blinks. No picture through hdmi or vga.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello joseluis4real,

      Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your Swann Enforcer 8-Channel, 4-Camera system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. We are glad you are happy with some of the other features our system has to offer. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      For real-time support, check the number below

      1. USA & Canada: 1800 627 2799
      2. Australia: 1800 788 210
      3. United Kingdom: 0808 168 9031

      Your feedback is important to us.
      LV-Swann Team Swann

  • Rated 5 out of 5 stars

    Durability with no issues

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear and nice view specially in night time Good motion sensors

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Rodrigo. Thank you for sharing your positive feedback. We are glad to learn you find value in your Swann system. If you ever need assistance with your product please contact our support team via chat or contact us over the phone.

      https://support.swann.com/s/

      Your feedback and satisfaction is important to us.
      LV - Swann Team Swann

  • Rated 3 out of 5 stars

    serve the purpose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate affordable acceptable what more needs to be said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good open box/refurbished system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system works great and is a big upgrade from my old 720p system. Software leaves a bit to be desired. ( No masking movement areas for roads ie) good quality cameras and decent notification speeds

    I would recommend this to a friend
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