Customer Ratings & Reviews

they did a great job. but they charged way too much to put a screen protector on.

The staff member installed the screen protector on our IPad with ease. No bubbles or irregularities. I can’t imagine how he made it look so easy. I would have been all thumbs.

The service was excellent. The representative did a great job placing the cover on the tablet.

My shield was installed by Paul Hall, and he did not tell me to come back the next day or the next day or the next day he did it until he got it on correct going through. I think two other shields, unlike the tech who did my sons cell phone a few days ago telling us to come back the next day she should’ve took it off and reapplied a new one just like Paul did instead of putting us in an inconvenience Circumstances to try and come back there we work so my son is stuck with a cell phone that does not have a shield attached correctly to his cell phone. Thank you Paul for your efforts of what you did and not telling me to go home with a bad shield, I appreciate that . I may just start shopping out at McDonough since I know you’re out there now. So based on this rating for the shield install on my tablet yes I will recommend the geek squad based on that but Paul was the one that did it

Always good idea to have the pros help and expert experience with your devisees and accessories.

The associates at customer service, on the floor and Geek Squad were all so courteous and professional…like perfectly working parts in a machine. It was a fast process and I couldn’t have been happier with the results and experience.

The guy who help us is awesome. Great help Very friendly

Shield works great, good price, would recommend store installed

This was my first experience and the Tech was quick and answered my questions.

The technician did a great job! It was installed quickly and had no bubbles. I was very satisfied with the product and the service.

Major shout out to Chino, CA store Geek Squad Manager Brad - this gentleman did an awesome job setting up my Acer Predator Neo 16. As of 2 weeks having the unit, I have NOT had any issues as those mentioned by others. Rather, like the majority of owners of this model, I've been very satisfied with the quality of the laptop; all due to Brad informing me of my setup options at purchase to when he completed the work. No garbage programs, no screen issues, delays, lag, etc. All working 100% as discussed and requested. Brad is THEE man to get your pc setup. I'm sure his team is equally competent but this guy gets all the kudos and a pat on the back from me. Thanks Brad and to Alex Munoz and Adam!

i like the geek squad, I was upset that what I wanted was out of stock. My fault I should had came earlier. The squad was helpful in getting me what I want. One person that worked there had a little smart mouth, but you can't always expect customer service to be in a good mood all the time. Overall I was please

Very friendly and helpful . Great customer service skills

Service was great as I didn’t have to do the installment

The agents mounted my device. They were fast and professional.

Great service as always. New shield on phone and tablet. Older models, had to order, 4 days and let me know they were in, 15 minute install.

I felt confident getting them to install the TV and sound bar. I probably could have done it but would have taken hours. This way it was done correctly and able to watch immediately. The installer was very professional and personable. Made for a great setup.

Replaced my very cracked shield. It is perfect now and I paid for the service so was a bit offput when the geek guy who replaced the shield (he was great) told me his manager asked him to tell me not to request service like this again at best buy unless the shield was purchased at the store. I had purchased online. I thought that was bad customer service and a bit cowardly of the manager to deliver the message through the guy who helped me.

Very caring associate understood my concerns about severe dust in my apartment and why I was paying to have my screen protector installed at Best Buy. They have an industrial building with less carpet dust and the proper tools to remove dust particles in the installation process. The associate understood my challenge with dust at home and helped me select a great quality screen cover and installed it dust free. Not one spec of dust on my tablet screen and was very respectful of my expensive brand new tablet. The cover was centered perfectly which I appreciate since off-centered covers are a big peeve. Bravo! I might pay up to have all my device protectors professionally installed moving forward since the dust I live with from my aging apartment carpet is uncontrollable.

The employee that helped me with my device of picking she was really nice. She helped me with everything I needed, and I appreciate it.