Customer Ratings & Reviews
- Model:
- 43Q651G
- |
- SKU:
- 10214318
Customer reviews
Rating 4.6 out of 5 stars with 764 reviews
(764 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The echo was so bad it garbled the words you could not watch. Kill
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GALEW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv and returned it the next all though the picture is very good it was defective right out of the box went to BJ's and got a Samsung
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tomm,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Does not remember last hdmi input
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not remember last hdmi input causing to select it after each power cycle.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Buford,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. You should be able to change this in the settings. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL will not fix bad QLEDs until 16 are burned out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in May 2025 and by August I had a very obvious bad pixel/qled in the lower left corner. Per the TCL warranty guidelines I can have up to 16 Acceptable defects before they will worry about even considering repairing it. I suggest avoiding this model and its apparently defective panel.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mitchinphx,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. e would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Goggle TV's downsides !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your sales person sold me a google TV that was not compatible with Spectrum TV app ! About the only carrier in Manatee county. if I had not just completed its mounting on the wall I would have returned it................had to buy a Roku system to get it to work after I was told all I have to do is download my apps to get it working.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JerryH,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screw best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I order on line.. they sent me a used broken TV. Then never buy any thine else from best buy online waste of time and money
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LarryP,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good budget tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color distortion present while gaming in certain pictures but generally a very good budget tv
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Fuad,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Frustrating Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased based on strong BB associate recommendation. Regularly indicates lost Wi-Fi connection when turned on. One streaming service needs multiple tries to load despite adding to Google per instructions.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EF56,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Had to Return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with screen unfortunately. Was not motion tracking and images were pixelated.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great TV, but loud, annoying fan over CPU.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great except the fan on the CPU is very loud. It's really annoying and I going to try and return it if it can't be fixed.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No local stations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pic looked ok could not get antenna stations to come in at all disappointed in that had to return to store
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Power,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing remote control menu. No downloadable User Manual. Live customer service reps, but they could only answer half of my questions. Otherwise OK TV, but not for me. Item returned.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ConsumerShopper,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service was really bad so I returned the TV I won’t be buying from Best Buy no time soon I know your guys r short handed but that not a reason for the service you guy’s give with that service I don’t see Best Buy being in business for a long time sorry
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavemC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Google TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disillusioned with the lack of patience and helpfulness of the installer.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnnR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need assistance with the TV itself, we would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly! I should have bought a Roku! Hate it!
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregoryB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Had to return to defective screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was defective and had lines going through the picture. Returned for a Samsung.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not get a consistenly good picture. kept tweaking the settings to no avail.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Faulty tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months with tv and now have only sound with black screen
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HectorM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
❤️ my new tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv! Bright, clear color and imaging. Good sound. Easy to use.
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
my tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful colors easy to operate like the automatic shut off…
This review is from TCL - 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)
I would recommend this to a friend
