Customer Ratings & Reviews
- Model:
- 43Q651G
- |
- SKU:
- 6579458
Customer reviews
Rating 4.6 out of 5 stars with 726 reviews
(726 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 43" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024) for its impressive picture quality and ease of use. Many customers also appreciate the beautiful colors and the integration of Google TV. Some customers have noted concerns regarding the remote control, motion smoothing, refresh rate, and limited viewing angle.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Do not buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase TVs from Best Buy. This TV was busted in the box. When I attempted to return it to the store the manager refused to do anything to make good on this transaction and instead snidely said all they could do was box it back up for me. I left it there and I’m sure they returned it to the manufacturer to get their credit anyway. I used to work for Best Buy, and I have shopped there for electronics and appliances for several years since. Never again. Amazon or some place locally owned from now on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DaleL,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just my opinion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello. I'm not satisfied with the picture on my new tv. They never show as good as they do in the store and yo sales people don't recommend purchasing the added imtems that will help it to show that well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alfredstv,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Already crapping out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice tv but already after a month it has lines in it and the sound goes in and out. Best Buy won't help, the bot told me to go to the internet and google TCL. Very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JenniferD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television set in August of this year and it broke in October. Basically it lasted for two months. It will not turn on. I would never ever recommend a TCL product. For this particular televisionset, the color was horrible and the sound was tinny.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jerih, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Regret buying.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to boot up. Screen is already going bad with line streeks. And only owned a month. The sound quality is really bad, i think because the speakers are in the back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pack,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL will not fix bad QLEDs until 16 are burned out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in May 2025 and by August I had a very obvious bad pixel/qled in the lower left corner. Per the TCL warranty guidelines I can have up to 16 Acceptable defects before they will worry about even considering repairing it. I suggest avoiding this model and its apparently defective panel.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mitchinphx,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. e would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv and returned it the next all though the picture is very good it was defective right out of the box went to BJ's and got a Samsung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tomm,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Does not remember last hdmi input
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not remember last hdmi input causing to select it after each power cycle.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Buford,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. You should be able to change this in the settings. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screw best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I order on line.. they sent me a used broken TV. Then never buy any thine else from best buy online waste of time and money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LarryP,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Goggle TV's downsides !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your sales person sold me a google TV that was not compatible with Spectrum TV app ! About the only carrier in Manatee county. if I had not just completed its mounting on the wall I would have returned it................had to buy a Roku system to get it to work after I was told all I have to do is download my apps to get it working.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JerryH,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Frustrating Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased based on strong BB associate recommendation. Regularly indicates lost Wi-Fi connection when turned on. One streaming service needs multiple tries to load despite adding to Google per instructions.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EF56,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good budget tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color distortion present while gaming in certain pictures but generally a very good budget tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Fuad,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Had to Return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with screen unfortunately. Was not motion tracking and images were pixelated.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great TV, but loud, annoying fan over CPU.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great except the fan on the CPU is very loud. It's really annoying and I going to try and return it if it can't be fixed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No local stations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pic looked ok could not get antenna stations to come in at all disappointed in that had to return to store
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Power,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing remote control menu. No downloadable User Manual. Live customer service reps, but they could only answer half of my questions. Otherwise OK TV, but not for me. Item returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ConsumerShopper,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service was really bad so I returned the TV I won’t be buying from Best Buy no time soon I know your guys r short handed but that not a reason for the service you guy’s give with that service I don’t see Best Buy being in business for a long time sorry
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavemC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Google TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disillusioned with the lack of patience and helpfulness of the installer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnnR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need assistance with the TV itself, we would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly! I should have bought a Roku! Hate it!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregoryB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Had to return to defective screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was defective and had lines going through the picture. Returned for a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
