Customer Ratings & Reviews
- Model:
- 43S551G
- SKU:
- 12019043
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Relentless Google insinuation in to personal life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This may be a good, sound, TV but if you have to login to Google to use it then it is not worth it. I would rather have another SmarTV that doesn't steal my information, or quite frankly, require me to give my email address and other information in order to use it. I will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Delory,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. You can use the TV as a traditional TV in "basic mode" by not connecting to the Internet during guided setup. This will give you access to all of the inputs like a traditional TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
no way to change aspect ratio of picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TCL TV if you want to watch old DVDs on the TV. There is no option to change the aspect ratio anywhere in the TV's menu, so the picture is distorted and can't be adjusted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There should be an option in the settings menu to adjust the aspect ratio. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Warranty Slow
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV failed after 92 days having been used only a few times. TCL customer service was polite but required me to send a video showing it not working. Then they scheduled a technician from 100 miles away to come to my home to repair it. He replaced most internal components to no avail. 28 days after reporting the failure, they required me to send them a copy of my receipt so they could get approval to send me a replacement tv. If approved, it will have been 6 weeks since failure to honor their warranty. I am unimpressed at what it takes for TCL to honor warranty on a $250 tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RandallL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was NOT COMPATIBLE with Xfinity Streaming as I was told by the salesman.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaryK,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Came defective but when it did work
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine came defective so take as you will, but picture quality is okay, definitely could get a little better at that same price point
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi OMGITSQ, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Google
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv to test out for the price point its pretty good nice picture and sound. One down flaw is the back of tv to hang on wall its curved. Tcl tvs are pretty good brand
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bubba,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Great TV for the price. Speakers could be better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is pretty sweet, especially for the price. It has great picture quality and color accuracy, as well as a plethora of handy features that make it ideal for pretty much any application. Works great with my AV equipment, and supports pretty much any audio and video format you could possibly need. I do however reccomend a soundbar or audio system if you want better sound quality, as the built-in speakers arent the best, but they get the job done. Otherwise, a very, very good TV for the money.
I would recommend this to a friendIt's the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's very nice i love it love the features easy 2 use
I would recommend this to a friendA serious contender
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been researching TVs this size and this new model is a great deal!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ZachB,
Thank you for taking the time to provide your feedback. At TCL, we are committed to delivering premium products with world-class customer experience. Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. If you have any questions regarding our products, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. We hope you join the TCL family!
Thank you,
Sara
TCL Customer Support
Need help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, I bought this TV to play games on the PlayStation, but I wasn't convinced by the brightness or quality. If someone who plays games could tell me their image options, please, I would really appreciate it.
I would recommend this to a friendTCL S-Class 101
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the TCL 43" S-Class 4K UHD HDR tv is great. The only drawback is the "We'll Be Right Back" intermission periods are a bit to lengthy.
I would recommend this to a friendNone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, I've had this TV approx 3 weeks... Gooooooood!!!
I would recommend this to a friend