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Rated 5 out of 5 stars
Charger
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very fast charging. Charges care in like an hour or so
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Tesla Wall Connector Hardwired EV Charger stands out as an impressive charging solution for Tesla owners and EV enthusiasts. Its powerful charging capabilities, seamless integration with Tesla vehicles, and user-friendly design make it a reliable and convenient option for keeping your electric vehicle powered up. While the professional installation requirement may be a minor drawback, the overall performance, build quality, and safety features of the Tesla Wall Connector make it a worthwhile investment for anyone seeking a high-quality EV charging solution.
Happy with the charger - and Best Buy's assistance
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
YIPPEE! I am so happy with the wall connector (now that it was installed by a licensed electrician)! Instead of 12 hrs to charge with the mobile connector, our Model Y Long Range can charge in just a couple of hours. Lessened my range anxiety significantly!
Delivery took a while longer (by over a week) than initially projected, even though said was in stock. We had to reschedule the electrician's appt 2x as a result. I understand things happen, but would appreciate it if Best Buy didn't advertise delivery by a certain date and be unable to deliver quite so often.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I originally bought the Tesla Wall Connector because I wanted the best quality charger, and since I own a Tesla, I assumed their charger would be the best option. For the first year, it worked perfectly. Then one day, I came home to an error message saying “Wall Connector Overheating.” There was no actual overheating issue, it was just a false error because of a failed sensor, according to Tesla.
I called Tesla to get it replaced under warranty, but they said I had to be home during the process, and the return process takes up to 14 days. I live nowhere near a supercharger so I bought another one, and these chargers are not cheap at $450. The installation went smoothly, but after its very first firmware update, it went into a kind of “recovery mode.” It assigned a random default ID that didn’t match the actual wall connector, which completely locked me out of the settings in the app. Could not be factory reset.
Originally, my electrician had set it to limit charging at 50 amps, but after the firmware glitch, it defaulted back to 60 amps, which is dangerous for my wiring. The only way to fix this was to manually adjust the charging settings every time I plugged in my car. If I ever forgot, there was a real risk of fire or damaging my electrical system.
I called Tesla again when I was home during their California hours, and they walked me through factory reset steps, but nothing worked. They agreed it needed replacement and set up a warranty swap for both units (the original and the new one). During that same call, the rep told me at least I could still charge with the one I had as long as I manually lowered the amperage. What they didn’t tell me is that as soon as they process a warranty replacement, they automatically deactivate your current charger.
So, the next day, I came home with about 30% battery and discovered I couldn’t charge at all. I I had to drive to the nearest city in the opposite direction to use a Supercharger. Incredibly frustrating especially because they didn't warn me this would happen.
In the end, I had to go out and buy a third Tesla Wall Connector just to keep my car usable while waiting on replacements. This one is working well, so I'll have a couple spares.
Bottom line:
While the product works great when it works, the firmware issues, lack of communication from Tesla support, and the risk of suddenly being unable to charge your car make this a hard product to recommend. If this third one fails, I will be switching to a different brand entirely.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I don’t always need to charge fast at home but this really comes in handy when I need a lot of charge in a little bit of time from home. Great quality!