The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
Rated 1 out of 5 stars
I never write reviews, but ....
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best Buy is having independent sellers sell on their app ans website now...and that is yoo bad. I purchased this thinking it was direct from Best Buy, and the seller never shipped it. I had to file a claim and wait for my money to be refunded. Not fun at all, and here's hoping my next purchase from an independent seller on their website goes more smoothly.
No, I would not recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
We apologize for the experience you had with our customer service. We appreciate all customer feedback and will strive to do better in future orders.
Best Regards, Thermaltake Support
Rated 1 out of 5 stars
Horrible service never got product. money tied up
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is same thing happened to me, bough on 3/16, was told be here by 3/19. no activity. when I called to cancel the order I was told 7-10 business days to get a refund. DO NOT BUY you'll never get the product. Terrible customer service. shop elsewhere.
No, I would not recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
We apologize for the expreience you had with our customer service team regarding this issue. We appreciate your review and will take note of all feedback.
Best Regards, Thermaltake Support
Rated 4 out of 5 stars
Good value, poor order tracking.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As others have said, the delivery date is aspirational at best. I'd recommend calling the store post ordering to get the actual UPS tracking number, as my unit arrived two days late. As far as the PC is concerned, I'm very satisfied and feel this was a good value. Mine shipped with an MSI Ventus OC 5070TI, ASRock B850 Pro A Wifi mobo w. 2,5 gb ram, 32gbToughram 6400 MT Ram, SSD MSI M482 2tb, TT liquid cooling. Start up was plug and play. Runs silent. Very fast PC. While you could build for less, you'll lose more paying $400 over msrp for the gpu, and good luck finding one. Knocking off a point for best buy logistics but am otherwise happy.
I would recommend this to a friend
Brand response from Thermaltake
Posted .
Hello
We are happy to see you are satisfied with your PC. If you need any assistance feel free to reach out any time.