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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 30 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are pleased with the CM18445 Main Console for its user-friendly interface and its ability to expand. Customers appreciate how easy it is to use, with one customer saying, "Easy to use." Another customer highlights the expandability of the product, saying, "This is a GREAT console! I bought 2, but you only need 1."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-30 of 30 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for the office. Perfect sound quality and features to put your own on hold music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xlnt phone system, I highly recommend it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone system works excellent, I highly recommend it. It won't break the bank like some other phone systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how easy the phone is to use and how well it works with the other handsets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this item and have lot of good results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I bought it’s a perfect phone for a business who’s using four lines

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the small office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this product! Would recommend it to anyone!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This system did not work for us.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ystem did not work with our 4 line 2 plug setup in our small office. I tried splitters and plugging through numerous different ways but could not get it to work. Line access was affected when third phone plugged almost as if the system expected each phone to have its own line, even when registered to the deskset. Beware you only have 2 weeks from delivery to send back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To many glitches.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To many glitches panel ia blank on one of the phones

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 1 out of 5 stars

    Pass it over

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When on hold you can hear the music on the other lines when in use. No way to turn it off. Stupid design.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 1 out of 5 stars

    Feels cheap and performs as such!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hand units seem very cheaply made; especially the buttons. 50% of the time we have to press the buttons a second or third time to make them work -- and 10% of the time I have to lay that phone down and go running for another as it won't make the connection. I've purchased four or five phone sets over the years from Best Buy (including vtech brand) and this is, by far, the worst set we've ever had. I made the mistake of not returning them when we first experienced the problem and now the allowable return date has passed. No matter...I plan to eat the $95 and buy another set (and another brand).

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

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