Customer Ratings & Reviews
- Model:
- RM5754HD
- SKU:
- 6474198
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the Smart Wi-Fi Video Baby Monitor's overall performance, with many saying it works as advertised. The screen size and video quality are also well-received, with users expressing satisfaction with the clear image. However, some customers have reported issues with connectivity, noting that the monitor occasionally loses connection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Viewing camera.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my wife absolutely love this device. Only downside is that plastic around the screen on the handheld is easily damaged. And ours has a crack, but other than that, it is phenomenal. And it is honestly a huge, huge help.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
It’s okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looses signal a lot. Be in the next room and has A hard time connecting. And staying connect.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Great for new parents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for all the basics you’ll ever need. HD Camera, free app use, nightlight and digitally adjustable camera.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
Really nice monitor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice monitor, you can even zoom in and see if kid is sleeping.
I would recommend this to a friend- Cons mentioned:Battery life
Bad Battery
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and we like it but today is the 6th month of purchase, 5th month of use and we have to be charging the screen all the time! Not good at all.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Connectivity
Always loses connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app works fine but the baby monitor always loses connection.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
First baby monitor/ camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use it for our baby. Love the music options and choices.
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life, Connectivity
Product Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I have been through two of these in two years. The first one died within warranty (battery wouldn’t hold a charge at all), but the replacement we were sent is no longer under warranty, according to their support team. The camera no longer maintains connection to the parent unit (monitor). Every time I restart the camera, it works for maybe a couple of minutes. Quality of the overall product is good, when they actually work. But they apparently don’t keep working very long, based on our experience.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Battery life, Connectivity
Loses connection - turns off by itself
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month even though I had to keep it charging at all times or it would lose battery within a couple hours. Which is fine, not a big deal. But after that month, it started losing connection more often. Tried connecting it to wifi, placing the parent unit closer to the baby unit, nothing would help. Then the baby unit began turning off by itself. The switch is still on the ‘ON’ position but the camera was off so the parent unit won’t connect. I would then have to walk in my sleeping child’s room, turn it off then on again and it would stay connected maybe 2 minutes before turning off again. Tried plugging it into a different outlet and same story. So it makes for a great $99+TAX paper weight now. Tried contacting vtech for support and although they said they would get back to me within 2-3 business days, it’s been 2 weeks and I haven’t heard back. I asked others who have the same model monitor and they have all experienced the same issues so it’s not just this disappointed parent here. I’m not taking any more chances with any vtech products again.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to [email protected] in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
- Pros mentioned:Night vision, Overall performance, Sound sensitivity
Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is fine. The 5” screen is a plus. The sensitivity of the sound is ok. Picture quality is very good and night vision is excellent. I would recommend this monitor.
I would recommend this to a friend - Pros mentioned:Night vision, Overall performance
Great security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This V-Tech Smart Wi-Fi Video Baby Monitor is of great quality. So easy to set up and the picture quality is great. Night light is a feature I really like for use in baby's room. Nothing to dislike about this product.
I would recommend this to a friend Average baby monitor.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent product! Easy to set up and picture is very clear. It has lost signal from time to but works well overall. I don’t recommend dropping it or banging product. Works well but is just looking for a reason not work.
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint i have is the parent unit battery life, but it is not the worst in the world. I love the monitor, and will use it for years to come
I would recommend this to a friend - Pros mentioned:Sound sensitivity
Overall it’s pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it’s a pretty good monitor. I like the alarm it has on it. When your baby is crying it will beep and you can set all sound levels and sensitivity. The only downfall of this monitor is the temperature does not read correctly at all.
I would recommend this to a friend - Pros mentioned:Night vision, Overall performance
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture. Able to see the baby in the dark room. Connects well to monitor and phone. Good price (on sale). Have only had it for a month - but so far so good!
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.
Thank you,
-VTech Support Team
- Pros mentioned:Overall performance
Ok when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great when it works. The issue is, we tried to use the app, and now the item no longer works. It would not connect to WiFi despite me following the directions. After that it will no longer connect to itself. Tried factory resetting and everything else for the last two hours. The paperwork and support is absolutely no help either. If you don't touch anything though the device works and works well. My advice is if you get this don't touch any settings when you get it working.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Battery life
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor has done really nice features but some things drive me nuts. One thing long time to boot up and doesn’t hold a charge very well
I would recommend this to a friend - Pros mentioned:Overall performance
Baby monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable price and it’s really fast connection, best pictures quality, it’s been month I haven’t put in charge because highest battery capacity and motion detection was supper real time . I was recommend people best part is contacting with WiFi
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Thank you for your positive feedback! We strive to provide the best possible experience for our customers, and we're thrilled to know that you are very happy with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at 1-800-717-6031 between 9am to 4pm or by email at https://leapfrogbabycare.com/support_form. We look forward to hearing from you.
Thank you,
-VTech Support Team
- Pros mentioned:Sound sensitivityCons mentioned:Battery life
Shotty battery life.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is my favorite baby cam but battery sucks so bad. It basically has to be plugged in all the time and it’s brand new. Vtech needs to step it up. Cam quality is great and sound sensitivity is spot on. I do highly recommend this product but just know the battery is total crap.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Baby Monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im impressed with the video quality coming through the monitor screen. The real reason why I purchased product was to view off of app as well when not home but it doesn’t work well with it. App needs a lot of updating. I also didn’t think the sound was loud of camera for the music option
No, I would not recommend this to a friend
