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Customer Ratings & Reviews

WD - easystore® 4TB External USB 3.0 Hard Drive - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2551 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-13 of 13 Reviews
  • Rating: 2 out of 5 stars

    Disappoiunted with Shipping

    Posted
    Fitbitter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Happy with the product once I exchanged it but it arrived damaged from shipping and we didnt realize it until after it was opened as a gift. The box wasn't damaged but there was a large piece rattling around inside. When I tried to exchange it at the store, they only sold it online. No biggie, I reorder what I thought was the same thing and ended up with a portable 4tb external hard drive. But, it all worked out in the end and we are still happy!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Some problems

    Posted
    IanN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worked well for a while with my Mac to store videos and pictures. After a while I would get hung up and couldn’t eject. Said it the file was being used by an application and could not be ejected. Called apple and WD and they couldn’t do much. Especially the foreign service guy at WD ... he gave me the run around and generally sucked. Not sure if it’s a hardware or software issue. Beware.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Software doesn't work

    Posted
    GreatMonitor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far (1 day) the drive seems OK but the backup SW that comes with it doesn't recognize the drive. It only gives the option to backup to dropbox. My PC does see the drive but I have to use Norton to perform the backup. Spent over an hour trying to troubleshoot and finally gave up.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    A disappointment compared to my previous WD drive

    Posted
    luciev
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved my previous WD external hard drive -- it provided an onscreen dashboard and allowed access to see exactly what was backed up. This one provides none of that. Can't really tell what it's backed up as it's all zipped. Have to rely solely on Windows backup program.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    My experience has been bad and no answers.

    Posted
    Duplicate
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought a 1TB Passport and had it replaced because factory said it was bad. The replacement had significant problems so I bought this unit in addition. It is not working right and I have not been able to reach anyone to help so far. Recognize the problem could be me??

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The actual HDD has Proprietary Connector, not SATA

    Posted
    ThaWatcher

    I just wanted to warn people who eventually plan to remove the HDD from the case that WD has made this drive with a proprietary connector, not SATA like most HDDs! This alone is a reason to stay away because if the connector or power supply fails, you've lost it all!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Unreliable...

    Posted
    Sergio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    About a month ago, the time came for my external backup drive to be replaced and I chose the WE EasyStore device. Since I am using it with an iMac, I had some issues in setting it up with Time Machine

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    XBox One S did not recognize (2 boxes tried)

    Posted
    AndyM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Xbox One S saw it, prepared it, took some transfers, then it just disappeared. I tried everything to get 2 different Xbox units to see the drive but neither would.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Major problem.....

    Posted
    Frosty10
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After install computer locked up. Had to take to the Geek Squad for service. Per them they believe bad unit replaced with new. Service ended costing $150. Plus the cost of the drive.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Might be good for PC but not Mac

    Posted
    ziggy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this drive because it said it could be reformatted for Mac but it would let me save documents but not edit with FCP

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Software slows Pc down

    Posted
    Djjsc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Always working, slows pc down. Just needs to come on when you schedule a back up. Always busy

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Can't find the backup summaries

    Posted
    Carfaxbb17
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a hassle because I have to plug it up every time a backup is scheduled and I cannot see my backup summaries.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too big

    Posted
    JoKeRMAN21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's too big for what I wanted to use swapped it for the skinny one

    No, I would not recommend this to a friend