Customer Ratings & Reviews

I'm sure this product is fine normally but the one I purchased had a broken connection. It had a USB-C adapter but was not a true USB-C like the Ultra versions of these passports. The information at initial purchase was very confusing. I returned it due to the broken connection on the drive itself and did not re-buy. I will wait for WD to make a 5TB ultra with a true USB-C connection.

I purchased this drive to use on an xbox one. It was immediately recognized & I had no issues formatting it for the xbox. As others have stated, it only shows 4.5GB available. I am happy with it.

It's worth the purchase! I highly recommend this product.

Had to buy another one. It helps a lot. I would recommend this to everyone

Great drive so far. Formatted as apfs as an add-on drive for my MacBook M1 come with 256 gb.

Excellent product!!! Works great and love that I can put a password on it to protect my stuff.

It's being used as a backup hard drive, plug it in, update the software, identify what to back up and call it a day.

Difficult at first getting the Mac to see it but eventually figured it out. Wasn't plug and play, had to download stuff first.

So far so good ask me in a year to soon to tell if it doesn’t last at least 5 years it’s crap though way to soon to tell

Great little WD portable hard drive. Setup was easy and transfer rates are pretty fast for this little guy.

Great for my vids. Ran out of space on others, so needed a new external. Not much different that the others I own.

Great price for 5TB. Set up and installed in just a few minutes. Download speed is super quick and pretty flawless.

I bought two of these drives within the last year or so, and one that was 10 months old just had sectors fail a few days ago (on a Friday for reference), and then another one that was about 14 months old had a catastrophic sector failure tonight (lowering hard drive health from 100% to 66.5%, measurements courtesy of DriveDx). I have already been in contact with WD Support about the first one, but they're about useless when it comes to helping customers, as they'd rather give you the choice to either cough up the hard disk space to back it up to a drive you own yourself, or pay them $25 to get a replacement drive while in possession of your original drive, all while paying shipping either way. Prior to this, I had a SanDisk Extreme Pro SSD fail on me, and they took months to rectify that situation so it'll be interesting to see what WD Support does here. All i know is that it's no wonder why they had a class action lawsuit filed against them in August for their faulty products. It's sad because they used to be a good company and I've been using their drives for almost a decade now, I still have my first one and it's still in working order all these years later. So it is with that I say that it is unacceptable a drive of theirs can't even make it more than a year before dying, and that I could never recommend this product to a friend. Heck, I could never even recommend it to my worst enemy. My advice: save up your money and buy a LaCie or Samsung drive, they'll actually last and aren't much more than WD charges you for their terrible product.

The software that comes with it is great. I use it for gaming. load times are a bit long but no unbearable.

great product, great price. runs cool; runs quiet and quick.

Using this on my Nvidia Shield all is well at the moment .

I have not had an issue with this HD. It was a good price and I like the ability to have it encrypted and password protected.

So easy to use and it's so fast it's amazing and cuts out the time waiting for downloads. Very impressive.

Always used this brand, feel safe. I love the compact design

The backup software that comes with the drive is not that good at all. I back up my computer and try restoring the files from another computer and it failed. All I can do is to copy the files directly to the drive and then you can save them to another computer without using the back up software. The drive has the problem of losing the connection or stop working if the computer is idle for a long period of time. I have to restart the computer in order to recognize the drive again.