Customer Ratings & Reviews

Still haven’t been able to use, mostly cause directions hard to find, and difficult to follow

Difficult to download backup procedures on laptop and really slow. I probably would have returned but it worked well enough to not bother with the hassle.

This thing kind of a headache to set up on a iMac. I have to unplug and re plug it in at times just to use it.

Thing vibrates my desk. Its slow to unload and upload as well.

For years I’ve had a Seagate back up drive. It had a dashboard which you basically set up automatic back ups on and could check on it. Basically just plug-in and go. I was expecting the same thing for this western digital back up. I was wrong. There were no instructions and you had to go online to download some sort of formatting operation before you could use it. It was too complicated to even figure that part out so I packed it up and I’m returning it.

Works as advertised except it says it has password protection and even my IT contractor who helped install it could not find it.

Make sure to back up. Mine lasted about a month and a half. For no apparent reason I could no longer read any of the files on it. Attempting to do so would lock up my entire system. I'll update this if the warranty experience is pleasant at all.

Great harddrive but it isn't compatible with the new Apple M1 processor. I had to return for that reason but otherwise I love this product.

No activity light, so cannot determine if it is turned on / off, working or not. Disappointing, returned. Thanks BestBuy.

Usb still older style thought it was usb c but not

The size of the drive is a value, but unfortunately WD does not supply any back-up software. The only current system is for Me to drag and drop. NOT good. The did send me to their web site for a back-up package, but it doesn't function on Windows !!.

So far so good. Keeping fingers crossed. The last one crapped out in only a few months use.

Be careful not to lock yourself out! You have to delete all your files in order to unlock if you can’t remember your password.

Returned it so unable to truly review. I didnt want harddrive with movable parts.

Drive crashed within an hour of use. I've always sworn by Western digital drives but this one took a dive almost immediately and started clicking internally

The HDD drive isbworking fine but the ibcluded cable its messed up, inhad to use another one.

Its ok. It keeps getting wipes/says its faulty when connecting to Time Machine. It was a pain to set up.

I was hoping for better. The first drive I bought was corrupted. Best Buy easily exchanged it for another. The 2nd almost works. The drive connects but does not provide me with any options or a menu to work from. I was hoping for auto backups or something to help move files from my desktop over. So I don't know if this also is corrupted. In the past I have used Seagate backup drives without problems. I am NOT convinced this is working at 100%. Will not buy WD again.

This hard disk suddenly stopped working on my Windows 11 laptop. It could no longer be detected on the Windows Explorer and it says uninitialized under Disk management. I have so many important files in this drive that will get erased if i initialize it. WD Support was of no use to help with either data recovery or providing me a full refund of the faulty product - they just do a replacement of another similar hdd. I already tried all their suggested troubleshooting steps and it did not help. I will have to buy another expensive data recovery software to recover my important data from the hdd.

Had no issues coping pictures into the WD My Passport 5 TB external USB 3.0 portable hard drive. Unfortunately, when I purchased a new hard drive I was not able to open the pictures from the WD My Passport