Customer Ratings & Reviews
- Model:
- WDBPKJ0050BBK-WESN
- SKU:
- 11256341
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Clicking sound when drive spins
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 5TB WD drive that I needed to replicate. After buying this drive and copying everything to it, I began using it as my primary drive. This past week the drive started making clicking sounds. As I started copying everything from this drive to another 5TB drive, I experienced read issues. The only way I can copy files from this drive is to do it in small batches
No, I would not recommend this to a friend- Cons mentioned:Noise
nice design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.came DOA, it would not connect to my laptop and it made a weird noise
No, I would not recommend this to a friend Bad experience.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost all my transferred files after weeks of use. All of sudden, my computer did not recognize the HD then I took at GEEEK who checked and told that there was no data it. I was suggested to go for SSD which it is much better technology. Sales agents should warn the clients like me who was not aware of. Had I knew before, I would opt for a better one. Lost $$$ and most importantly, I lost all my data.
No, I would not recommend this to a friendNot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use with new MacBook Pro. Researched for help and tried multiple suggestions and other than having to change multiple setting with my new laptop there was no easy way of using this particular Passport. Returned and bought the WD-My Passport for Mac and it installed without any issues or stress!
No, I would not recommend this to a friendDO NOT BUY!!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A WD ORTBL HARD DRIVE! I have had 2 of them fail causing me to lose 2 YEARS' WORTH of whale and bear photographs!!!!! I would NEVER BUY this brand 00 and ever again! :) Pay the $400 and get a 4 TP waterproof/ crush proof/ dust proof San disc external hard drive that has the little range hole allowing it to be attached with a carabiner! THEY are way safer to use!!!!!
No, I would not recommend this to a friendToo much storage for this form factor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a reliable drive. Didn't work out of the box. That's a lot of storage to fit in a notebook hard drive. Too good to be true. stick with a full size drive for this amount of storage.
No, I would not recommend this to a friendAvoid at all costs.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unreliable. I bought it in October and it's already failed by the end of March. It was barely used. Never buy WD. EVER.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then please open a support ticket at https://support-en.wd.com/app/askweb to elaborate on the issue with possible error screenshots, our support team will get in touch with you at the earliest.
This only lasted 15 months!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this hard drive 15 months ago. I created 4 partitions. Within a couple of months one of the partitions, the one I used for TimeMachine backup, failed. The other 3 were going along fine until today. 2 of the partitions failed. Now I have to copy everything over to a new device which I still have to buy. I use these for all my files especially photos.
No, I would not recommend this to a friendSuch an important thing to do
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was quick and easy. It's such an important thing to do.
I would recommend this to a friendstay away from Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA and Best buy doesnt stand behind their products.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi JohnA, We are sorry for the inconvenience caused to you. We understand how frustrating that can be. If your product is still under warranty, we’d like the chance to make it right. Please reach out to our support team by opening a ticket at (https://support-en.wd.com/app/askweb) so we can look into it and explore a possible replacement (if needed) or a solution for you.
Not reliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This only lasted me a year & now my computer won’t even recognize it and I’ve lost ALLL of the photos and documents I had saved on it,
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello,
We’re sorry to hear about your experience. To help resolve the issue, please open a support ticket at https://support-en.wd.com/app/askweb with additional details. Our support team will contact you promptly to assist further.
Never had chance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I plugged it in, I heard it clicking and knew that wasn't a good sign. Tried going into the diagnostics and hoped maybe my PC wasn't reaching the drive properly. That was a fail. I installed the Western Digital Discovery and still, nothing. I plugged in both of my other external hard drives with the same USB cord and both worked immediately. This drive never stood a chance. Getting my money back.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i am on hold now trying to get what i orded been on hold for over 45 min as of now
No, I would not recommend this to a friend Not a great Device
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using on iMac. Works… but I have to reset every 2 weeks, stops backing up
No, I would not recommend this to a friendExternal Hard Drive
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving this a low rating due to the motherboard failing. I lost 4tb of information. I will be returning this item as soon as I get it back from the tech shop.
No, I would not recommend this to a friendGreat size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply great. Easy to hook up. Quick transfer rate
I would recommend this to a friendWD My Passport 5TB External USB 3.0 Hard Drive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this drive less than 4 months ago and now it is malfunctioning with "drive is not accessible due to fatal device hardware error"!!!!
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello,
We are sorry to hear about your experience, We'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.
Didn't even last a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in May 2020 and for the last 4-5 months I've been having issues with it. It just doesn't stay connected anymore. I've tried a new wire and everything for it. Nothing has fixed it and it's now either non-working or on it's way out. I kept important documents and pictures on it, so now I'm out of those unless I can fix it somehow. Super disappointing.
No, I would not recommend this to a friendDrive died after a couple weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this drive for travel. I took 1 trip, and while moving files on and off the drive when I got back, it just stopped working. It powers on and it spins, but will not show up in Windows. Tried 3 different PCs, mutiple cables, Disk Management, and even 3rd party utilities to get it to show up, but nothing. Now the dilemma. I am within the return policy, but this drive has data on it that could possibly be recovered that has not been backed up yet. VERY DISAPPOINTED.
No, I would not recommend this to a friendBroke after 3rd use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after i saved thousands of photos and videos. I lost all of my stuff. This was after 3 uses. If you care about what ur storing on it then dont buy it
No, I would not recommend this to a friend
