Customer Ratings & Reviews

I just bought it and when I try it use it takes forever to load and when i try to create a folder inside the unit crash definitely the worst external drive I have ever got i will return it and never deal with this brand again

I returned after the first one froze my laptop downloading software at 18% got new one. Same thing happened. Had to contact WD website help which was a giant headache. I might update if this ever works on my laptop. Its a HP windows 10.

! Bad Drive do not Buy less than One Year and it is dead & clicking ! Bought (2/1/2021) DOA \ DEAD (1/12/2022) ! DEAD ! Bad Drive do not Buy ! DEAD !

Haven't had this item for 3 months even and it started clicking and won't work. I looked online and this is a common occurrence so I am pretty disappointed.

Junk always looses partition information after running Windows defragmentation... Hard drive just shows up as blank have to reformat and start over if Windows defragmentation starts...

This portable hard drive broke. How does that even happen. I saved extremely important data on it and the data is GONE!

Purchased 08/2021. Failed today. Was using it as my primary backup device. Now it cannot be accessed by my PC. Opened a ticket with WD as it is under warranty. We shall see....

I didn't need the drive for a couple weeks and when I hooked it up, I received a Windows cannot open drive notice. it was junk out of the box and too late to return.

Don't buy wd hard drive very slow than freeze you lose your data customer support terrible they keep you busy with try 100 ways final don't work

I discovered that this is not compatible with my 2020 MacBook Air. When I installed it, it was read only. I returned it to Best Buy and exchanged it for a portable hard drive that is, a LaCie.

It was not a good product it broke within 5 months bought more then 1 all broke

Best Buy Hard Drive 5/22/20 Order Number: BBY01-806072694837 UPS Tracking Number: 92748901191734014301041768 MISSING STILL NOT RECEIVED but I Was Billed already Where is my Hard Drive?

Pulls too much power from usb port. Can't plug 2 of them into my laptop at same time to transfer files between them.

Horrible to install in iOS. Difficult to register. Nothing easy about getting this out of box to backup

This is not working at all. Noting will download on here to my desktop. I have a Mac and my computer guy is telling me not to use this and use the Samsung hard drive for my Mac instead.

Updgraded to this model because it was supposed to be better. Crashed while on a trip. Handled carefully and still crashed with approx 100,000 photos on it. Stay away from these drives.

It stopped working and know matter what I do I can't get it to be found.

Breaks very easy and gets fatal hardware error do not recommend for traveling

The app for this device was a headache . Definitely needs an update . Other than that.. the product is awesome!

I did not like this. I found it hard to use and connect with my MacBook Pro. Very disappointing purchase as the reviews said it was Mac compatible:-(