Customer Ratings & Reviews

The microwave itself is fine but boy is it loud! Everything you do on or with it is loud. But otherwise it was a good purchase. Thank you

catch on fire only after 3 years. Smoked filled our kitchen. I loved the microwave but all our micowaves lasted longer and of course our warranty was only for 3 years. All we could buy

Looks great, installed easy and love all the functions

I had to replace my existing Samsung over the stove microwave, so I figured I'd buy American. The Whirlpool model was approximately the same size and reasonably priced. I purchased it, had the old microwave removed and the new one installed. After everything was set the installer plugged it in and it didn't work! Now, I'm still without a microwave until another can be ordered (about 5 days), but it'll cost me ANOTHER INSTALLATION FEE when the replacement arrives. I'll give whirlpool one more chance, but fool me twice shame on me.

stopped working after a few months, I'm going to reach out to customer service but it is a first time a microwave stop working after a short time.

Has not been installed due to missing parts. No one has called to rectify the issue. Plan to return everything. Not happy with service

It’s functional, pretty basic, takes a little to figure out how to use the timer and cook at the same time.

So much for American made, Union shop. Whirlpool does not stand behind their products AT ALL. This microwave is not even 2 years old & has already stopped heating anything. You can’t expect consumers to buy American if the product is junk. I’ve had my Samsung appliances for 15 years and the only issue was a burned out light. All whirlpool will offer is 20% off a future purchase. Why would I buy more garbage?!?!?

Lots of moisture inside after heating food. Have to leave door open to air dry. No way to turn off sensor. Regret this purchase.

Good product but I will be happier if it was made in USA

nice enough but I really never use it .... it fills the space fine

Control board is not backlit and hard to read. End color is black and does not match their gray sided refrigerator. Lights are very low quality and do not light up the stove top well.

Microwave sensor is great. Food is cooked thoroughly.

Cheaper than expected, the push buttons were cheap and made noise

The microwave looks good but that's about the only positive things I can say. There are no quick commands (like hitting the number 3 for 3 minutes) which was a feature my 15 year old microwave had. Also this model (among others from Whirlpool) are know to have the screens go black randomly then come back on which is very frustrating. My microwave is less than 12 months old. Whirlpool hasn't fixed this issue for years now. Also Total Tech is frustrating to deal with. I would not buy this model nor would I get it from Best Buy.

If I could give a this microwave a 0/5, I would. I have only had my microwave 11 days. It is no longer heating up food. Put a package of green beans in a steamer bag..pulled it out after 5 1/2 minutes and they were still partially frozen. Will be contacting Best Buy tomorrow for a refund and for someone to come out and remove it.

It was working fine until about a month after the 1-year warranty expired, then it would occasionally lose power. A technician came to the house for $130 but couldnt diagnose anything. And now it is completely dead. I know this model had good reviews so I guess we just got unlucky. We will try Samsung for our next.

This microwave oven can quickly heat and makes good popcorn

We were happy with the appliance until it made some popping noise and smoke started coming out of the top. I had bought the microwave a while ago and it was sitting in the box; the incident happened within 50 days of installing it. The repair guys said there is corrosion and needs the capacitor and transformer changed.

Does not meet our expectations. Why do I have to use up all of the characters? This survey is ridiculous.