Customer Ratings & Reviews

So far, this washer has performed very well. It runs very quietly.

I like the FreshFlow Vent system that drys the drum and seal. It does take a while but worth it to prevent mildow/mold.

Love it the way is works clean the clothes very clean

Washer works well and is very quiet. Delivery was sub-par as the washer was not level and causing the dryer on top to rock creating quite a bit of noise.

This washer has been great! Washes clothes really well and is super easy to use. There are a bunch of settings but it isnt difficult to navigate. Love this washer!!

The men that delivered and installed the washer were very friendly, helpful and answered all my questions. I washed two loads of laundry and so far ut did a great job

First whirlpool washer I’ve ever purchased, I’ll tell you, no regrets! This machine washes very well- I love all the app features too!

On October 29, 2025, I purchased a Whirlpool 4.5 Cu. Ft. Smart Front Load ENERGY STAR® Washer with FreshFlow™ Vent System (Model: WFW5720RR, Order #BBY01-80710299591) through your website. I have long trusted Best Buy for quality products and reliable service, which makes this experience especially disappointing. At the time of delivery, the installation team stated they had completed a test wash cycle and provided the owner’s manual. However, upon my first use, I immediately noticed the washer was excessively loud, violently unbalanced, and caused significant shaking throughout my home. My laundry room is located on the second floor, and the vibration is strong enough to shake the entire house and the wall of my master bedroom. I attempted to contact the delivery team using the number provided but I was unable to reach them. I was advised to attempt to rebalance the machine myself, which provided only temporary relief. The noise and violent shaking returned and worsened, rendering the washer unusable for its intended purpose and causing significant inconvenience. • Our first request for resolution was initiated on the day of delivery and again on November 2, 2025 • Our second request initiated on December 8, 2025, with a scheduled delivery for December 11, 2025 — no one arrived, and a cancellation notice was not provided via telephone, email, or in writing. • Our third request initiated on December 16, 2025, with a scheduled delivery date of December 19, 2025 Due to these repeated failures, we have lost confidence in Best Buy’s customer service processes. Still waiting for resolution.

This washer is amazing! So many features and options for washing clothes. It's been the best investment in our new home so far!

This machine has been easy to use, I love the fact that you can start it from your phone and the app will alert you when the wash is complete. The dry drum cycle is also nice to prevent any mold. Would recommend.

Super happy with my new washer and dryer! The washer does its job perfectly. The spin function on my old washer was starting to struggle so I really notice the difference with how well this washer spins each load.

Works as advertised, easy set up, looks great in the wash room

The whole family loves this! My daughter loves the fact that you have a clean cycle that’s only an hour and a half long. I wasn’t even aware of a clean cycle. The only negative on this is that you have to press and hold the button for it to sense the wash Instead of just a one time punch start

This washer is amazing. It’s huge in size, quiet, and washes my clothes to perfection.

Dries efficiently. It weighs the clothes and knows how much for how long. I dont have to worry about checking back on it

Great machine and loved syncing it with my other whirlpool items on the whirlpool app

Exactly what we were looking for! Can’t give it a 5, as I haven’t used enough. FYI, if you want to put on a pedestal,each brand has its own and are not interchangeable, so purchase at same time.I like the simplicity of choices and it seems to be quicker than the timer shows!

Easy to use, it really work greater then before what i have.

Very happy and easy to use. It’s quiet and the display is self explanatory.

This Whirlpool washer is awesome. Both washer and matching dryer look and work great together.