Royal Sovereign - Refurbished 12,000 BTU Portable Air Conditioner and Dehumidifier - White

This is my first portable AC purchase. I purchased this vs. a window box unit because it is difficult for me to lift an AC and place it in a window. This model is on casters and is fairly easy to push around where needed. So far, nice cooling, good features such as the dehumidifier option and sleep mode, and also the ability to set on/off timers. Installation was very simple - HOWEVER, I need to caution potential buyers about the window assembly unit which comes with the AC. Mine was the incorrect assembly unit, wrongly sized. I called Best Buy and they told me to call Royal Sovereign, the manufacturer. I called RS, and after faxing my sales receipt to them, they sent a window assembly kit within a week. It works -- but it's STILL not correct, not having the appropriate screws/screw holes to anchor the model in the window. It works fine without it -- but the quality of the assembly units is mediocre at best. Also, the customer service person at RS finished my sentence for me in saying: "...and you have the wrong assembly kit?" -- I got the strong impression he'd heard that many times before. So -- once you get the proper installation materials -- it's a very good machine. Read the instructions carefully re: water tank and make sure everything is in place before use, and you will save yourself a flood/heartache. I have a nice, cold bedroom area using this one.

Unit shakes a little when it starts up and is pretty loud. It has a temperature sensing option that, in order to work, you need to make sure the cold air coming out of the front doesn't cycle immediately back into the side. The other issue is that there is no way for the unit to be on without the fan on. If the unit is on and testing the temperature, the fan is always blowing. Sometimes I wanted it to be on so that if the air got over 80 then it could turn on, but the fan would blow the whole time, using up electricity. Can't beat the price, though. Refurbished I got it near 60% of MSRP.

I buy refurbished stuff on the past, but this was a really bad product, bad plastic, and when I try to put the hose at the window the hose come out making impossible fixed. I get my money back fast thank you BB!

I read a lot of pros and cons about portable air conditioners. I think this unit, which was a gift for my elderly parents, will be great for their situation. It is good in that there is no heavy lifting to install in the window. It does not cool as fast as a window unit, but I still think it will suffice for their needs.

Bought this unit for my basement and new that these units make more noise than window units. i unpacked and plugged it in to try and it was clinging and clagging so loud I had to shut it down right away. I called for service and after about an hour the service man got rid of the noise and the unit sounded somewhat normal. Within one hour after he left it started again to make awful sounds. I packed it up and returned to store. The only good thing about this purchase was the customer service that Best Buy provided. Great job keep up the good work. Will never buy another RS product.

This product will be shipped abroad to be used in our condo unit cause there's no portable ac available yet over there. because of its easy setup and portability, it won't be hard to find a good place to use it around the room!

I didn't get a chance to even connect the unit. When the unit arrived, I put it aside because I didn't need it right there and then. Luckily, I open the box two day prior to the fifteen days that Best Buy allows you to make a return. That's when I found the unit full of oil or refrigerant right under the plastic bag that wraps the unit. At this time, I just took it to Best Buy to get a refund. Lots of time lost and Best Buy wanted to give me an even lesser value unit to replace it. I got my money back instead. Very disappointed with the quality of the unit, buy even more disappointed with Best Buy's customer service.