
The Samsung Electric Cooktop offers fine tuned power to address a wide range of cooking needs. The Rapid Boil burner has precise control to make quick adjustments between boiling and a low even simmer. There's a burner for all of your needs, whether you're boiling water, melting chocolate or simmering sauce. Distinctive Blue LED Illuminated knobs let you know if your cooktop is on, even from a distance.
A: Hi AJ, Thank you for making this query. To provide you with the most accurate answer as to what these cooktop knobs are made of, please get in touch with our Samsung parts team at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146496479) to help our team pull up your information when you message us. Have a great day. -John
Q: What are the required countertop cut out dimensions for this item? Current cut out is 28.5" x 19.5"
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Q: If the ceramic cooktop is broken can just the glass be replaced, or must the whole unit be replaced?
A: Greetings! Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. If the ceramic cooktop is broken, peeling, bubbling, or cloudy under the surface; you can follow the steps indicated in the Samsung link I have shared below. https://www.samsung.com/us/support/troubleshooting/TSG01001943/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144532700 Leo
Q: what does the WiFi do? Don't understand. Thanks
A: Hi madasahatter. Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi and what does the WIFI does. Regarding your concern, The cooktop has a built-in WiFi module you can use to sync the cooktop with the SmartThings app. On the smartphone app, you can monitor the operating status of the cooktop. Functions that can be operated from the SmartThings app may not work smoothly if communication conditions are poor or the product is installed in a place with a weak WiFi signal. Here is the link to the user manual for further assistance. Please go to page 20. https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144277375 ^Camille
Q: What is the material of the knobs, metal or plastic?
A: Thanks for asking, Dan! Our specifications list this model as having metal knobs. ^Jecca
Q: Do I need specific pots for this stove
A: Hello there! There is not a certain type of cookware to use however I have provided the link to the manual that will shed light on the types of cookware. (https://downloadcenter.samsung.com/content/UM/201904/20190417163432368/NZ30K6330R_DG68-00821A-05_EN-MES-CFR.pdf) please see page 19. Thank you for choosing Samsung. ^Nic
Q: the range shows it is on but the elements are not heating
A: I'd like to help with this, Roger! I have this link (https://bit.ly/3uPwEH7) that can walk you through what steps to take if the cooktop is not heating properly. ^Jecca