Sony - XPERIA XA1 Ultra 4G LTE with 32GB Memory Cell Phone (Unlocked) - White

I've never owned a Sony phone before. But I was looking forward to this phone. The camera specs seemed to be amazing. But the phone itself is EXTREMELY buggy. My BIGGEST issue is the fact that this phone REFUSES to cooperate with the video call feature on Facebook Messenger. My boyfriend lives out in Arizona (For the time being). So we use Facebook Messenger to use video call. The phone REFUSES to work with it. I contacted Sony and they told me that there wasn't anything they could do about it. And to contact Facebook and have them put out an update for Facebook Messenger to work with my phone. Of course, Facebook also doesn't respond to messages. So in order to video call with my boyfriend, I have to use my old phone. My other issue is the camera itself. Even though the camera specs are both very high, the photo quality is very poor. I'm still unsure how that happens. But it looks like the photos are 3MP quality, at best. And that's after cleaning the lenses before taking photos. So the lenses definitely aren't dirty. I also encounter an issue with low light settings. If I take a photo in low lighting, the phone REFUSES to save the photo. Instead, I get an error message. And then the camera app closes. I contacted Sony about this issue, too. And they said to clear the cache for the camera app, and reset the phone. Which also didn't do ANYTHING, mind you. I thought these were just issues with the phone I had. So on the second day of having it, I exchanged it for another one. Same issues occurred on the replacement phone. So if you plan on taking good quality photos, photos in low lighting, or using video call features, you might want to consider a different phone. Sony's customer support is about as helpful as slamming your head into a brick wall, when you have a headache. They just offer different ways to (unsuccessfully) troubleshoot your issues, and not solve them. Not worth the time, money, or effort.

I bought this phone outright as a secondary device as i didn't wanted to enroll in a monthly payment scam of service providers...this device is an average performing like most of sony phones considering sony has fastest new releases as their phones gets outdated and are unreliable so fast or they just lack the quality that no service providers bid for them....knowing all these facts i still opted in for one thinking that after all these years sony should have learned but unfortunately they are persistent in repeating failures one after another and they just don't stop. I bought this phone for 2 main reasons one for camera and other for maybe sound quality for audio playing...and it definitely sucks terribly in those 2 fields. It does average in other features such as memory,performance, battery life. It takes worse videos whether day or night all blurry and out of focus. It claims to have 23mp camera its takes worse videos then a vga camera i swear my 10 year old blackberry takes better videos then this. There are just no options for video adjustmenst or focus....i have recorded videos in manhattan bright sunny day and video came out as if i recorded off of a television screen...blurry and pixelated...i don't if its the update. Even pictures don't come out good theres no image stabilization option...so anyways i paid 349.99+ tax so i think it was a rip off i could have gotten htc h11 for $150 more and that phone was 1 million times better in every aspect then this crap...probably will pass it on to some relative in india...im sure even they wouldn't want it...very poor. I think sony should stick to what they are good at and thats is making T.V.s.

I had to return/swap the device several times at the beginning due to malfunctions that the Geek Squad could not fix. I thought that I had a working unit the last time, however... I went to use the camera today for the very first time, and low and behold, the camera is no good. Out of around 25 photos, I may have gotten 3 decent ones. The camera lags big time, and only produces decent photos extremely closeup. One of the main reasons for choosing this device was for the camera (23MP). The camera never met up to the advertisements. The front facing camera sticks/lags as well. The flash hang on the first selfie. I ended up having to shut the camera down. Furthermore, my videos do not play smoothly. Lastly, when I am on the line, the call waiting feature works about 5 percent of the time. I have missed so many calls. I am at my wits end with this phone, and have come to the conclusion that I have made a very bad investment. I have never had these same types of issues with a mobile device "period." I am extremely disappointed with Sony, and this experience is going to have me re-think my future purchase of an extremely high end digital Sony camera. This is around day 15 for me, so of course it is out of the warranty phase. Although the other issues went to corporate level, I am somewhat just over this entire ordeal. At this point, I just want a re-fund, which is what I am going to start working on tomorrow. I was able to get over the fact that I miss a ton of calls, and the videos not playing so well. However, when it comes to pictures, I definitely need better quality photos, and a camera that is not hanging after each use.

Absolutely love this phone. My first non-Blackberry phone since 2007 and I have to say, this phone has made that transition very smooth. I did a lot of research for about a month looking at Samsung, Moto Z2 Force, Essential, and Pixel 2. Narrowed my choice down to Essential and Xperia XA1 Ultra basing my decision on specs for the price. Went to Best Buy to now do in person comparison. Looked at Essential first then Ultra. Quality of the hardware, screen and speed of the Ultra, imo, were superior. So I made my purchase and have been very happy. I was a little concerned about battery life since the XA1 Ultra is only 2700mhz and I keep my screen on brightest setting, but to my pleasant surprise, it lasts on average 15+ hrs. I've not completely killed the battery yet so not sure total hours. My only cons are, it doesn't get as good cellular service as my Blackberry did, but for a $300 device, I suppose that is to be expected. Call quality is fine. It's a little slow in the browser, but Chrome is faster than Firefox so could be app related. Anyway, I've had it a month and would definitely buy it again.

I choose this phone because of the size. I have big hands and bad eyes so a big screen is a must. I trust Sony and I didn't want to pay a arm and a leg for a phone. I finally paid off my LG through Att and I wanted to try a unlocked phone. The phone is fairly solid but it's very slippery and fairly light. I HIGHLY recommend a case and screen protector. The phone comes with Android 7.0 and is very responsive. Call signal is better then my LG v10 and battery life is very impressive. It comes with a ultra battery saving mode but I haven't tried that yet. The pixel density is a bit low but you'll never notice except in low resolution videos. Pictures look great and HD videos look great. I like that the phone comes with a fm radio and supports SwiftKey keyboard out of the box. I wish the Sony was a bit more customizable but that's a minor point. All in all I recommend this phone if you want a large screen and no contract pricing.

I was using Sony Xperia T2 Ultra prior to this phone and after that phone died after 3 years, I decided to buy XA1 Ultra, which is the newer version of my previous phone. On the first week after purchase, phone screen started to shut down during my calls and it could not be able to show the screen for a couple of minutes. Phone stayed unresponsive during the screen shut-down and I contacted with Sony support. None of the solutions they provided worked and they did not provide me a service center location information. After 3 months from the purchase, phone screen shut-down after screen lock and stayed unresponsive for hours and this problem started to occur very frequently. This screen shut-down problem is a common issue with this model and as far as I researched, Sony did not provide a solution or recall for these models. Stay away from this phone and possibly any other Xperia models because they are defective and Sony does not have a service center in the US.

This phone looks and feels great but is a terrible buy. After owning it for just 3 weeks the phone stopped charging past 30%. I called Sony about the problem they told me I had to download the Xperia software to fix this issue but it appeared to be related to the hardware but they said they would do nothing about it until I tried this Xperia software. Finally I download the software and in this Xperia application on my computer it says I cannot use it unless my phone is charged to 80% so it was a waste of my time. I tried charging the phone overnight and instead of it charging the battery drained even further now the phone is at 2% then it finally died. I called them back had to mail it in to them and there customer services is terrible so now I am without a phone for 14 days not counting the weekends and best buy would not take the phone back because it was over 14 days old. This purchase was a waste of money and I have a feeling I will get it back and have issues over and over again.

I bought the Sony Xperia XA1 Ultra because I was looking for a phone with a large screen and with good front and back cameras. This phone does not disappoint . It takes beautiful photos and is well built for the price. The only thing missing from this phone is a fingerprint scanner. I think Sony developed a great device and I wish they would add this edge to edge screen to their premium smartphones. I am in love with this phone and would love it in the future to see new improvements from Sony's smartphone line.