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Spyware, malware and viruses are common problems among computer owners, especially Internet users, but preventing malicious attacks doesn't have to be a headache. Here are some simple tips to help you keep your computer secure.

Spyware and malware symptoms

Your computer may be infected if it's experiencing any of the symptoms below:

  • Internet slowdown
  • Excessive pop-up windows
  • New programs on your computer that you don't recognize
  • Automatic, unfamiliar changes to your Web browser's home page
  • New tools or bars in your Web browser that you don't remember installing

What can you do about spyware

Don't panic. There are several things you can do to protect your computer and resolve spyware/malware issues.

Preventative care

Programs such as Webroot Spy Sweeper and eTrust Pest Patrol are offered for a small yearly subscription fee. These programs can help you prevent future attacks, scan for suspicious programs, and remove spyware and malware from your computer.

Shop for antivirus and security software now ›

Besides antivirus software, there are a few things you should be aware of:

  • Suspicious e-mails from unknown sources could potentially infect your computer with spyware
  • Websites of ill repute are a haven for malicious intruders
  • Letting unfamiliar software install itself on your computer can be a potential risk


Firewalls are designed to block certain types of data from getting to your computer from the Internet. Many routers have firewall protection built in, and there are several firewall programs you can install as well.

Free Spyware Scan

If you think you might have spyware on your computer, you can use the free online Spyware Scan to check.

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By clicking the buttons below, Spyware Scan software powered by Webroot SecureAnyware will instantly begin downloading to your computer. Spyware Scan software is not powered or maintained by Best Buy. You must agree to Webroot SecureAnyware’s terms and conditions before use.

Geek Squad can help

If your computer is infected, Geek Squad is here to help. You can chat with an Agent to see if it can be fixed online by clicking the Chat with an Agent link. You could also bring your computer into a Geek Squad Precinct in a Best Buy store near you, where an Agent can perform our Virus and Spyware Removal routine.

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Geek Squad is here for you around the clock. Chat with an Agent or call us at

Strength in Numbers

You'll find Geek Squad in every Best Buy store, with more than 20,000 Agents across the country ready to assist you.