Touch - 1-Cup Coffee Maker - Black/Silver

Purchased from Best Buy in January 2016 after reading many reviews on many single serve coffee makers. We were very pleased with the unit for about 10-11 months. It then started making coffee cups that were filled with grounds and blowing big holes in the top of the pods. I contacted Best Buy and was told that I needed to contact Touch for warranty service. I only had about 2 weeks left on my 1 year warranty. I did as they said and after running some tests while on the phone with the company, was told to send the unit and all accessories back to them for review and repair. I did this and also sent several emails explaining the exact issue and that it frequently happened when brewing a second cup in succession. After about 10 days the brewer was returned but not the accessories. I followed the set up procedure to the letter and got one cup of drinkable coffee. Subsequent cups were filled with grounds. I contacted customer service by email again( they never answer their phones or return calls). I received a reply from a manager who essentially said I lied about sending my accessories. I furnished photos of the coffee the brewer produced after repair. We went back and forth a few times with the bottom line that they would send the accessories but now as my warranty had expired during the back and forth shipping of our brewer for repair, they would not repair or replace the unit and I could go buy whatever brewer I chose. I would not buy a product from Touch ever again and would be wary of Best Buy. Very disappointed!

Did not want a Keurig that my friends have. There were too many people complaining that the coffee did not taste that good. Boy was I surprised with the quality of this machine.. Unit is hefty. Their is some weight to it. Best of all is the fact that it can use all the k-cups not just 2.0 cups Water comes out very hot and extracts the flavor of the coffee beans. For most coffee k-cups that you usually use at 8 ounces you can increase this to 10 ounces with the same intensity of flavor. It has a very rich flavor and not just watered down. Coffee heats up and is served in about a minute. It is very fast. Next is the fact that there are individual buttons for the number of ounces dispensed from 6 to 18 oz in 2 ounce intervals plus a 26 ounce carafe setting. Finally it has a large jumbo cup to use your own brand of coffee and save a little money. This unit is highly recommended by myself for those who like the convenience of k-cups or your own coffee in one machine, or for those who just like brewing hot delicious coffee

Did not want a Keurig that my friends have. There were too many people complaining that the coffee did not taste that good. Boy was I surprised with the quality of this machine.. Unit is hefty. Their is some weight to it. Best of all is the fact that it can use all the k-cups not just 2.0 cups Water comes out very hot and extracts the flavor of the coffee beans. For most coffee k-cups that you usually use at 8 ounces you can increase this to 10 ounces with the same intensity of flavor. It has a very rich flavor and not just watered down. Coffee heats up and is served in about a minute. It is very fast. Next is the fact that there are individual buttons for the number of ounces dispensed from 6 to 18 oz in 2 ounce intervals plus a 26 ounce carafe setting. Finally it has a large jumbo cup to use your own brand of coffee and save a little money. This unit is highly recommended by myself for those who like the convenience of k-cups or your own coffee in one machine, or for those who just like brewing hot delicious coffee

This Touch brewer was purchased to replace a Keurig that lasted nearly 4 years before the water pump gave out. Love the modern design, large water holding tank and selection of sizes. Brewer turns off after a short idle period which is a nice power saving feature. It heats up fast when the power button is pressed and is ready to brew quickly The best feature is the HOT HOT water for brewing. The Touch makes a noticeably hotter cup of coffee than the Keurig and that brings out the coffee flavor. The down side...the water pump failed after 7 weeks of normal use. Touch Customer Service was extremely helpful in trying to trouble-shoot the problem, but in the end they had to send me a Return Authorization and are shipping out a new brewer. This failure was a surprise as the coffee maker seems very sturdy and well-made as compared to a Keurig. I think Touch is still improving this new product and I expect they will resolve this design issue if it is a recurring problem.

Bought in February my first using the cups and selected Touch after reading reviews that were most from former Keurig owners who raved about the Touch and had little good to say about their former coffee maker. I love it but three days ago it would not Brew called and got a Tech, Frank who ran me through some tests and reached a quick decision that it had a bad burner. He asked when I bought it which was this past February and he said send me a copy of receipt and serial number which I did. He said I am sending you a new one cut the cord on that one and keep any accessories you might want. Great attitude on their part backing up the product and making it easy to get a new replacement. This was a very pleasant experience which is rare these days and I love the coffee it Brews. Can't wait to get my new replacement which is now on its way.

After doing significant research I decided to purchase this product after my Keurig machine pump finally failed. While the machine does an OK job of making single serve cups with K-Cups if you ever use the manual cup to make a cup or a pot using the thermos you will get grinds in your coffee. We have tried changing the grind, purchasing pre-ground coffee from various stores - spending much time on the phone with TOUCH customer service which was HORRIBLE !!! After running many, many tests with them and confirming there is a problem their answer is to send it in to them and they will look at it and possibly send a new and improved model out to me after 10 days They will not send you a new machine out until you send them your old one while admitting they have a new one that will probably solve your issue. Incredibly frustrating. Do not waste your money - go purchase another Keurig or similar - just not this brand.

Went into store wanting the Keurig but a lot of reviews said that the reliability wasn't that great. You spent a lot of money and theremembered was a high probablility that it would break sooner than later. Then I read that the Touch Plus which I didnt know anything about took everything that wasn't good in the Keurig and improved on it. And I went with it over more recognized brands of Keurig or Cuisinart And its true. My coffee comes out hotter than my old machine; no acidity and brews very quick. Daily cleanup consists of popping out the k-cup. Comes with reusable pod to include your own coffee instead of k pods which are more expensive. And a carafe for more cups. A lot quicker than my old machine. And Bestbuy.com had it on sale! Even worth it at the original price. Great machine! Highly recommend!

This coffeemaker is a great alternative to a Keurig. If you're like we are, the ability to choose the size of our brewed coffee is important. This pot, in increments of 2 oz, has cup sizes ranging from 6 oz to 18 oz, and a small carafe, if that is also one of your needs. It's reservoir also holds more than our old top-of-the-line Keurig, too, so you don't have to fill it as often. It uses the same size filter, too, which comes with it, that you can add your own coffees to. Further, it accepts both the old style K cup and the new one, so you don't have to buy those expensive coffee pods. And don't think flavor is sacrificed, either, because it is every bit as flavorful as our old Keurig. Another thing we liked was our option to buy a service plan. Our Keurig quit before we'd had it for a year, and we'd paid about $170 for it!