AT&T - CRL32102 DECT 6.0 Expandable Cordless Phone with Answering System and Caller ID/Call Waiting - Silver

Keep up with your incoming calls and messages with this AT&T CRL32102 expandable cordless phone that features talking caller ID and a digital answering system. DECT 6.0 technology ensures optimal coverage and call clarity.
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What's Included

  • Base unit
  • CRL32102 DECT 6.0 Expandable Cordless Phone with Digital Answering System
  • Handset with 2.4V 400 mAh NiMH battery
  • Owner's manual

Ratings & Reviews

Overall Customer Rating:
96% of customers would recommend this product to a friend (823 out of 860)


Expandable cordless phone system

Includes a cordless base station with answering system and 1 handset and is expandable to 12 handsets.

DECT 6.0 digital technology

Ensures clear, interference-free calls and long-range coverage.

Digital answering system

Offers up to 14 minutes of record time and allows message retrieval from the handset. Date and time stamps on every message help you keep track of calls.

Extra-large handset LCD

With a high-contrast black text on a white background makes it easy to read information on the screen. Talking digits help ensure accuracy while dialing.

Caller ID announce

Speaks the name of the person who's calling, so you can stay aware when you're not near the phone. Caller ID/call waiting stores up to 50 callers for convenient callback.

High-definition audio

Delivers crisp sound. The Audio Assist feature enhances the sound frequencies that make speech easier to understand.

Handset speakerphone

Lets you talk and listen without holding the handset, so you can keep your hands free or invite others to join the conversation.

Phone book directory

Stores up to 50 names and phone numbers for convenient referencing.

ENERGY STAR qualified

Assures a high standard of energy efficiency.

Call waiting and caller ID require additional service through your local phone company.

Customer rating

would recommend to a friend



  • Rating: 5 out of 5 stars

    AT&T CRL32102 Cordless Phone & Answering System

    • My Best Buy® MemberMember

    I was looking for a replacement cordless phone/answering system at a reasonable price and, decided to try the AT&T CRL 32102 having a positive experience with two other AT&T corded phones, and this unit was just under $50.00. I ended up with more than I bargained for. First, like other current model cordless phones, it makes use of DECT 6.0 wireless technology which means a dedicated frequency for cordless phones that gives extended range, is not bothered by interference from such devices as microwave ovens, and does not interfere with home wireless computer networks. This AT&T phone system (manufactured by V-Tech) has quite a few useful options, especially for people with hearing or vision issues. It has an extremely large viewing screen with large, black text on bright, white backlighting. A large keypad with orange backlighting with the option of a key press to be announced by the digital voice function. You can also activate talking Caller ID to hear who is calling as well as call-screening to hear answering machine incoming messages. Audio has also not been forgotten: The phone offers a feature called HD Audio - circuitry to add clarity to calls. On the front, there is an audio assist button to add a little more volume boost than the volume control alone. On the right side, there is an EQ button that alters, bass, treble, natural response, again for call clarity. In the short time I've used the unit, it has performed flawlessly, and I have been especially impressed with the quality of the digital voice functions. Per the enclosed abbreviated instructions ( a full 90 page manual is available on the AT&T website as a .pdf file), make sure to charge a fresh battery for 16 hours before setting up and customizing the phone options to eliminate issues. If you need expansion handsets, this system can support up to 12. I didn't know how well I would like it initially, so I only purchased the base unit configuration. Now that I am completely satisfied, I purchased an extension handset that has all the features of the base unit. Registration of additional handsets is easy, quick, and automatic. A few little cons (but nothing that detracts from the value here): First, these are small, lightweight handsets that are somewhat smooth and slippery. Perhaps in future versions, they might add a rubberized coating to the sides, making it easier to hold on to. Second, when you are away from the base unit and using only the handset to play back messages, even with maximum volume, you need to hold the unit close to your ear to hear clearly. Finally, the handsets use a special battery and plug-in connector. I hope this gives you an informed buying decision and I highly recommend this product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it, mom loves it

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok, got this for my mom who needed a new answering machine. Only needed 1 handset so this suffices. If the store carried the extra handsets I would buy this for my house (need 3 handsets). "Senior Friendly" options really make this easier for anyone. Large buttons, voice confirm each number push, voice caller ID, light and beep to notify of messages on the machine, larger high contrast display, all demystify the phone. Who really can read alt functions on a phone handset button anyway. Really? I want to make calls and get messages. The base unit has a dedicated delete button away from the rest of the command buttons to play or repeat, so you won't accidentally delete. The only questionable thing is that the answering power button is in the center near the stop/play button, so you can turn off the answer unintentionally. Although if you do, the voice does say "not recording messages" as it shuts off. So, if you'd like a phone and answering base that is simple, clean and you can read in the morning before coffee and without your glasses, go for this one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent phone with a lot of features that make it ideal for seniors or folks with various difficulties. The audio is very clear, plus it can be adjusted to increase treble or base if that makes it better for you. It has large numbers with large enough letters so as to make it easy to add names to the directory. The ringer volume and answering machine volume can be adjusted to be quite loud if needed. A red light illuminates when the phone is ringing. If so desired (and you have caller ID), you can set it up to announce who is calling - although the computer voice reading the caller ID has a lot of pronunciation problems - so I did not find this very useful. The manual is easy to follow to set up or turn off any of these features, although the menu options are pretty intuitive if you have ever used a similar phone in the past.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great features, terrible sound quality


    I purchased this phone model to replace and 12 year old Panansonic phone. I decided to go for At&T and try something new. I read the reviews and decided to go for it. The packaging was great and the phone was lovely. I set it up and waited for it to charge. I made a phone call to a cellphone and the person sounded staticky . I asked the person if I sounded clear and the reply was yes. I tried calling someone with a landline and that person also sounded staticky. I tried the different phone features like audio assist and the equilizer but the sound was the same. I really wanted this phone because of all the awesome features but I need a phone to sound clear not just one that looks good. I will be returning it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A Rare Wall-Mounted Cordless Phone

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The AT&T - CRL32102 Cordless Phone with Answering System is not perfect but it is probably the best of all the wall-mount cordless phones I researched and (in one case) returned. Many cordless phones claim to be wall-mountable but they use a mount that only works in the Peoples' Republic of Last Wednesday. This was the only one that Best Buy carries that can actually fit on a U.S.-standard wall mount, and the salesman and I went through the packaging of several different models to find this one. Kudos to Best Buy for realizing we had some kind of labelling problem and manually sorting it out. The phone is great except for being unable to adjust a few things such as the annunciator volume. But it may be the only game in town.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    good phone with answering machine for home

    • Verified PurchaserVerified Purchase

    For the money, this is a compact phone combo answering machine that has a built in message that you can personalize. I enjoy the audio feature that announces the caller ID because it alerts me whether or not I want to pick up that call. The large buttons make it easy to use and this would be an excellent item for an older person because of this and the audio feature (which can be turned off) that says the numbers as you punch them in. I had to replace my old separate answering machine due to the way my internet and phone are set up and I am so far pleased with this purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I like it

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first new cordless phone in 20+ years; the other was my very first and it finally died. I like this new phone. I tried out a number of phones to see how they would feel to hold, dial, etc. and this one feels good in my hand, the dialing feels solid. I like the caller ID announcement to decide if I want to answer; the announcement of numbers as I dial is a little creepy. Answering machine works well; directory features easy to use. The only thing uncomfortable was holding the phone during a long conversation and needing to use my hands to write, etc. Like most phones these days, it was hard to balance between my ear and shoulder. (I forgot there is a speaker feature I could have used.)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars


    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Well, I am happy with the price as I got a price match. Target had it cheaper so I got to pay the price match price that target had. So that was good. My second thing is that the phone is hard to figure out. I don't remember phones being this hard to work. It's also kinda of staticky. I do like the feature of the answering machine. Beyond that not a lot of positives. But i needed it to make sure my phone line worked. Keeping it But definitely looking for another phone. I wanted cordless so I could walk around so that's another positive. I'm sure once I figure out the phone like it more

    I would recommend this to a friend

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