Best Buy Business — Frequently Asked Questions
General Questions
Where can I find products that have everyday discounts for businesses?
Online business account members can shop here for exclusive discounts.
What's your price matching policy?
You can read full details about our Price Match Guarantee.
How can I track a current order or see my order history?
All of that information can be found on your Purchases page.
What's your return policy?
Please go to our Returns and Exchanges page for full details.
How does your Student Deals program work?
Please read our Student Deals FAQs for more information.
Can I get more info about your Tax Exempt Customer Program?
Yes, please read our Best Buy Tax Exempt Customer Program FAQs.
Can I get more info about the My Best Buy Credit Card?
Yes, please go here to learn about our card benefits or to manage your current account.
Is there an FAQ for the My Best Buy program?
Yes, please read about membership details in our My Best Buy FAQ.
I'm having trouble finding a specific product I need for my business. Can you help out?
Yes, please connect with an Account Manager for help with our full product assortment.
Do I get a dedicated Account Manager as an online business account member?
If your project or order is large or complex, please connect with an Account Manager and they'll be happy to help you out.
There is a quantity limit for what I want to order online. Am I able to order above that limit?
Please connect with an Account Manager for product quantities that exceed the order limit.
How do I request a bid (quantity, price, service, etc.) for a large project or order?
Please connect with an Account Manager for a large or complex order.
I'm a member of a buying group/cooperative contract. How do I utilize that price list?
Please connect with an Account Manager for complete details.
Can I schedule a consultation and find out what's possible for my business?
Absolutely. If you have a standalone office location, connect with an Account Manager to discuss a consultation.
How do I utilize my local Best Buy store for my business needs?
Feel free to shop online and use our virtual shopping assistant to help locate the products you need. For products that are in stock and that you need quickly, choose Store Pickup or Curbside Pickup. You can also stop by your local Best Buy store and talk with a Blue Shirt about your business needs.
I have an issue with my product or service. How do I get help?
Please get started by going to our Best Buy Support page.
Best Buy Business Account
Do I need to provide in-depth business details to set up an online business account?
No, all you need to provide is your business name, address, phone number, email address, industry and numbers of employees.
Can I set up multiple users within my online business account?
Yes, each individual business employee can have their own account, but they will not be tied to a master business account hierarchy.
Does an online business account also include My Best Buy® membership benefits?
Yes, your online business account includes the same benefits plus many more. You'll have access to regular and member-specific sales and pricing. You also have the option of converting an existing My Best Buy personal account to a business account in order to maintain your current status. Learn more about My Best Buy membership benefits.
How can I review my current account benefits?
Please go here to review your account benefits and current membership level.
I just created an online business account. Why am I not seeing my business pricing and exclusive-access products yet?
After your account is created, it can take up to an hour for appropriate pricing and access to be reflected online.
Best Buy Business Advantage
Can I get more info about the Best Buy Business Advantage card?
Yes, please go here to learn how the card can help your business. You'll need to be signed up for an online business account in order to apply for the card.
How can I apply for a Best Buy Business Advantage card?
To apply for a Best Buy Business Advantage card, you must first sign up for a Best Buy Business account. Once completed and you've signed in to your account, you can begin the application process.
How can I check on my Best Buy Advantage card application status?
Call 1-800-201-4882 to check on the status of your application.
How do I manage my Best Buy Business Advantage card?
Please log in here to manage your account.
How can I check my Best Buy Business Advantage card status or open a line of credit?
Log in to your Best Buy Business Advantage account. Go to the menu on the right and select Account, then Account Summary.
I want to make a purchase online using my Best Buy Business Advantage card. How do I enter my card into my online profile?
Please go to Payment Methods to enter your card.
If you don't have a physical card, please log in here, select "Card Management" in the left-hand menu, then select "Request New Card." Once you receive your card in the mail, please follow the steps to activate the card and then go to Payment Methods to enter your card.
Where can I go to review and print my invoices?
Log in to your Best Buy Business Advantage account, then go to the Account Overview screen.
Who do I call if I have questions about an invoice?
Call 1-800-201-4882 to get answers regarding an invoice.
Where do I send my Best Buy Advantage invoice payment?
Log in to your Best Buy Business Advantage account, then go to Account Overview and click on the invoice you'd like to pay. You may also send physical payments to the remittance address located on invoices and statements. Standard checks are typically mailed to Best Buy Business Advantage Account, PO Box 731247, Dallas, TX 75373-1247.
Affirm Sole Proprietor Installment Loans
Who is eligible for an Affirm business installment loan?
Right now, only sole proprietors are eligible for business installment loans through Affirm. Per the Small Business Administration, "you're automatically considered to be a sole proprietorship if you do business activities but don't register as any other kind of business."
Can I pay off my purchase early?
Yes, there’s no penalty for paying off purchases early.
How do I make my payments?
You can make or schedule payments at Affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.
By clicking the Affirm link, you are entering a site hosted and operated by Affirm. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.
Can I return an item I bought with Affirm?
Yes, you can return an item you bought with Affirm by initiating the return process with Best Buy Business within the stated return policy.
Does checking my eligibility affect my credit score?
No, your credit score won’t be affected when you create an Affirm account or if you check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm’s help center.
Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from the U.S. This helps Affirm verify it’s really you who is creating your account and signing in.
Where can I learn more about Affirm?
You can visit their website at Affirm.com.
By clicking the Affirm link, you are entering a site hosted and operated by Affirm. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.
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