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Bragi - The Dash True Wireless Earbud Headphones - Black

Get 360-degree sound from The Dash, a set of powerful wireless headphones. Three hours of battery life, a case with an integrated charger, and a 4GB music player ensure you can keep listening for long periods of time for completely wireless audio. In-ear biometric sensors on The Dash allow easy touch and gesture controls.

Headphones Buying Guide
$299.99
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$50.00Per month See Disclaimer 1
suggested payments with 6-Month Financing

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    Overview

    What's Included


    • Bragi The Dash Earbud Wireless Smart Headphones
    • FitSleeves - XS / S / M / L
    • Owner's manual
    • The Charger & The Slide
    • USB / Micro USB Cable

    Ratings & Reviews


    Overall Customer Rating:
    51% of customers would recommend this product to a friend (57 out of 112)

    Features


    Truly wireless audio

    Get the world’s first truly wireless Hearable, a smart device that fits in your ears.

    In-ear biometric sensors

    Fit and comfort through PerfectFit.

    3+ hour battery life

    Up to 5x additional charges using the charging case.

    EarTouch interface

    Lets you switch songs, take calls and turn on ambient sound mode with the touch of a finger.

    Integrated 4GB Dash music player

    With the capacity to hold up to 1,000 songs, your playlist will outlast your workout.

    Go swimming

    Water resistance up to 1m.

    Dash Coach

    Live audio feedback of your heart rate, steps and activity duration.

    Visualize your biometric data with the Bragi App

    Compatible with iOS, Andoird and Windows 10 for mobile phones.

    Passive Noise Isolation

    Mute surrounding ambient sounds.

    Audio Transparency

    Hear the environment around you.


    Customer rating

    Rating 3 out of 5 stars with 112 reviews

    51%
    would recommend to a friend

    Expert rating

    Rating 3.1 out of 5 stars with 7 reviews

    Pros

    Cons

    Most relevant reviews

    See all customer reviews
    • Rating: 1 out of 5 stars

      It was good while it lasted

      Posted
      WearyCustomer

      I received the Bragi Dash Pro for a Christmas gift. I began using them and loving them almost immediately. They were expensive for a pair of earbuds, so I treat them like gold. The head motion ques were way too sensitive so I had to shut those off early on. The microphone worked sporadically and the side panel controls on the buds were incredibly temperamental. After 8 months of use, the right bud stopped working altogether. Up to this point, I was more than satisfied and would have recommended them even with the issues I experienced. Customer service became the problem. I contacted customer service via email and it appeared to enter a black hole. After 48 hours of no response, I got online and chatted with the representative. Very helpful person ran me through a myriad of reboot and updating steps. All to no avail. I returned back the next day after they should have been fixed and charging and again total failure. Back on email, no response. Back to chat and the same customer service person was very nice but unable to fix the issue. I was advised to send proof of purchase and my product would be replaced immediately. I did, and the customer service person approved the receipt, then back to the black hole. 5 days later I received an email saying the "after sale service team" reviewed my proof of purchase and determined it was not sufficient to prove the purchase. (Read: delay tactic) After running and jumping through hoops I provided a better and more thorough receipt of proof of purchase. Please note - before you can do anything with a Bragi- you have to log on and enter all your personal details online. Which means they knew I had this product down to the serial number months ago. Guess what - I was not lying and the serial number and proof of purchase matched. I now proved I was not a criminal trying to fix stolen Bragi earbuds. I later received an email telling me I would receive another email soon and that the second email would give me directions on how to return my broken earbuds. Only after they received the broken earbuds in Munich Germany, would they review them and send me a repaired or replaced unit after holding the broken unit for an additional 5-10 days. Realize that with shipping time we are looking at being out of service with the product for at least a month. I assume I must be back in the criminal category because they will not replace the broken unit that is absolutely useless until they receive it in the mail and study it. While I loved the product when I had it and it worked, the customer service is atrocious and needs a complete overhaul. I see that they read every review on Google and other sites and comment the same thing on each one. They always say they are sorry and ask for the customer help ticket number so they can review it. Here it is: 343133

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Comfortable, improving software experience

      Posted
      techguy630
      • My Best Buy® Elite Plus MemberElite Plus Member

      I have used Bragi's The Dash for seven months. I initially had problems with Bluetooth connectivity and drop outs when I carried my (Nexus 6) phone in my left pants pocket. However, with the multiple updates this problem has gradually improved. It is not perfect, but its acceptable. What is really amazing is the ability to leave the phone behind and listen to music. I have about 250 songs in three playlists, and the ability to work out in the gym with no phone to mess with is really unique. I do get stares and positive comments about them, and this makes the experience even better. One other thing that really is important to mention is that The Dash keeps getting better with each software update. The most recent update has improved my Bluetooth, though it does still drop out when cycling. I have found that the combination of the internal music player and the audio transparency together are a real game changer for me. I can hear the surroundings while running, cycling or walking without being overwhelmed by my music. This is much safer. I found the fit to be comfortable, though I use one size for the right (large), and one for the left (medium). This really makes the experience better when they fit really well. I have not lost them, though this summer when i was mowing the lawn they did feel like they were going to slip out. They never did, The controls are a little touchy, but I have gotten used to it. i really like the ability to tap or swipe. I don't use the biometric tracking very much, but only use the music streaming, onboard storage and communications features. All in all, I am happy with my set. I would recommend them.

      I would recommend this to a friend

    • Rating: 2 out of 5 stars

      Not happy

      Posted
      Britto
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I was very very excited about this product, there were lots of negative reviews about this product, but I still convinced myself to purchase this product. The box was super premium, I have never had an excitement while opening a box, it is super classy. The buds too look good and neat when you wear. My experience - The buds would never turn, I myself tried to figure it out by spending more than hour, watching videos in youtube and finally came to a conclusion that the device is defective. I reached out to the customer care, they were available for chat within mins, I started troubleshooting with those guys, they wanted me to try hundred things, I was irritated following all steps, but I was desperate to make it work that day. I had to spend close to two hours, and at the end it wouldn't turn on. The steps they asked me to do was okay, I was able to do it. But people who are not very familiar about the computer and stuffs may not be comfortable. Also, the customer care could have been little better.I am really not at all happy with the way they responded. I have worked with many other brands and I had a way better customer experience, I understand these guys are only into these earbuds business, they don't have any other products, they should deal better with customers. I never got to experience how this product sounds. I got a chance to listen to Bragi The Headphone, I read reviews which says The headphone sounds better than The dash. I now own Beo & Play E8, and that sounds 100 times better than The headphone, you could imagine how the Bragi The Dash would sound:) I would definitely not recommend anyone buying this brand(any of their product). I really hate they way they treat their customers. I would recommend Beo & Play E8. Note: This is my experience with the Bragi Customer Care, others could have had better exp.

      No, I would not recommend this to a friend

      • Brand response

        Bragi Customer Support

        Hello Britto,

        Thanks for both reviewing The Dash and The Headphone here at Bestbuy. Your thoughts are much appreciated :)

        We're sorry to hear that you've had some issues with The Dash, and I would kindly ask you to provide your Ticket Number / Case ID from Customer Support so we can follow up personally :)

        Looking forward to hearing from you :)

        All the best,
        Kristian - Team Bragi Bragi

    • Rating: 4 out of 5 stars

      Very Cool, but Buggy

      Posted
      Kmcadams130
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      These things are very cool and have a lot of potential if Bragi can fix some of the bugs in them. I'm hopeful that they will be able to do so with updates. I've waited a while to write this review, because I wasn't sure if I liked them or not. After extensive "testing" I've decided that I like them a lot. You have to be willing to make some modifications to how you use headphones though. I bought them mainly for running and for the gym, as I get tired of getting tied up in cords while I'm working out. I usually run outside, with my phone in a running belt around my waist. The Bluetooth works in this configuration while I'm inside, but not when I'm outside and the Bluetooth has no surrounding surfaces to bounce off of. So initially, the Dashes were dropping the connection a lot. I fixed the problem by slinging the running belt across my chest so that my phone rests on my right shoulder, next to the right Dash. I think putting your phone in an armband on your right arm would probably work too. At the gym, I normally keep my phone in my left shorts pocket, but the connection is a bit tenuous in that configuration as well. Moving it to my right pocket results in a good solid connection. Connecting the Dashes to different devices is a little frustrating. You have to reset them each time you swap to a different device. Now that I've figured out all of these work-arounds, I really like them. So, if you're willing to modify how you use your headphones, these things are great. If you're not that flexible, then don't waste your money, as they will frustrate you to no end.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Bragi - neat concept - poor deliverance

      Posted
      Nutshell
      • My Best Buy® Elite MemberElite Member

      I had been looking forward to the Bragi Dash ever since I first saw them being developed. Got my pair just yesterday - downloaded and updated all of the Firmware to latest version - fully charged them Set up was easy and connecting to my iPhone was a breeze. the 'touch' sensors are a bit tricky to get working consistently and I found myself having to tap many times just to get the earbuds to recognize the touch. (this can be troublesome as sometimes it takes 1,2,3 touches to affect a change (like moving forward to next song or back, etc). but the biggest complaint (and why I am returning them ) is that the Bluetooth looses connection more than 50% of the time. I have had other wireless earbuds (jaybirds) that never lost connection and I really wished these didnt. I normally set my phone in my left front pocket - which I know can be troublesome, so I moved it to my right front - then tried my shirt pocket - still no luck. I hope they get this figured out because having that as an issue is a blocker to owning this item.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Awful Customer Support

      Posted
      GeGi

      I was a kickstarter supporter of this item. At first it worked acceptably. The Dash is temperamental about where you place your phone. I have to make sure I am either carrying it in my hand or that it is in my pocket and oriented a certain way for the Dash to get reception. This is merely annoying. One of the earbuds began to get weak and eventually stopped working. I contacted Bragi's support to try and get it fixed. Multiple emails and three weeks later I still have no resolution. They ask you to send pictures to ensure you are doing things to their standards after every attempt. They ask for constant downloading and changing of the different firmware. I have spent hours doing their job for them. I believe their intent is to have me jump through hoops until I give up and they do not have to replace their defective product. If you want to be a beta tester and then be treated like a child when you ask a company to back their product, by all means buy this product. I would suggest going elsewhere.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Too much design--too little function

      Posted
      fritziefresh
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I wanted so much to like these truly wireless earbuds--they had a great shape, were comfortable, had really cool swipe/tap features, and had capability to store up to 4GB of music on the headphones themselves. All of these cool features are way ahead of the competition---unfortunately, Bragi doesn't seem to have the basics worked out--like having them actually function. After taking them out of the box, charging them, and then running the latest update on them, I absolutely could not get the left earbud to work. I tried re-running updates, re-charging, etc., and could not get it to work. I went online to the Bragi website and saw a lot of others were having an issue with the left earbud since running the latest update. Add that to the fact that the bluetooth on the right would intermittently drop even when my phone was on the desk two feet from my ear and I gave up. To me, the Bragi Dash headphones are a great example of entrepreneurial concepts that they just can't really get to work consistently in real life. Could luck to Bragi--they are a start-up company and hopefully they can figure out all of the glitches before the big tech companies take their ideas and put them on headphones that actually work like they're supposed to.

      No, I would not recommend this to a friend

      • Brand response

        Bragi Customer Support

        Hello,

        Thanks for your time to write the review. Your feedback and thoughts.

        We are sorry to see you had issues updating your The Dash. However, we would recommend you to reach our Support Team either via e-mail or chat to get the best tips to get the best out of your Dash. Note that we have also released the new version called The Dash Pro. Maybe you will be more interested in this version. Please feel free to visit us at www.bragi.com/thedashpro to check out all the great new features we have for you.

        All the best,
        Your Team Bragi Bragi

    • Rating: 5 out of 5 stars

      Updates make it a few steps above the rest.

      Posted
      GClip

      I really believe in chances. I read the reviews. I bought the item and I am so glad I ingnored the old reviews. The new updates to this product are far superior to any headphone you'll have. I wanted wireless. I wanted something that could hold music so I can row without having my phone on me. I hate a phone arm band so this fit the bill. Zero connectivity issues unless my wireless is spotty, which isn't the headphones issue. Same issues with my Jaybirds so I knew it wasn't a Bragi problem. Love the transparency option as well as the new Siri connectivity. Heart rate could be a little more accurate bit since this is the least of my worries I'm certain the next update with address that. (I mean, you really can't beat German technology can you!?!). Honestly a great product. Stayed in doing a cartwheel (just because someone asked so I tried it). Buy them you must.

      I would recommend this to a friend

      • Brand response

        Bragi Customer Support

        Thank you very much for the 5 stars, we are happy you are enjoying your Dash and the experience of the Truly Wireless Earphones of Bragi.

        If you ever need support, do not hesitate to contact our Customer Service Team. They are always ready and happy to help.

        Cheers from Munich,
        Your Team Bragi Bragi

    What experts are saying

    Rating: 3.1 out of 5 stars with 7 reviews

    Click to visit alaTest website
    The analysis of all aggregated expert reviews shows that the reviewers are positive about durability, size, usability and design. Editors are less positive about reliability and have mixed opinions about comfort. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 85/100 = Very good quality.
    • MacworldRating, 3 out of 5Séamus Bellamy on December 6, 2017
      Bragi Dash Pro true wireless headphones review: Packed with high-tech extras, but not worth the price
      These truly wireless headphones attempt a lot, but only do some of it well.Full Review
    • Pocket-lint (UK)Rating, 3.5 out of 5Cam Bunton on February 16, 2017
      Bragi Dash review: The sound of the future?
      In theory, the Bragi Dash could have been the perfect pair of truly wire-free earphones. They're small, comfortable and light. What's more,Full Review
    • PCMagRating, 3.5 out of 5Tim Gideon, Timothy Torres on September 12, 2016
      Bragi Dash
      An innovative product on multiple levels, the Bragi Dash is a truly cable-free wireless earphone pair that doubles as a fitness tracker.Full Review
    • Digital TrendsRating, 2.5 out of 5Ryan Waniata on April 29, 2016
      Bragi Dash review
      Bragi's Dash wireless earphones are packed with potential, but still feel like prototypes.Full Review
    • The VergeRating, 2.8 out of 5Sean O'Kane on March 18, 2016
      Bragi Dash review: wireless earbuds are still an unfinished dream
      I hate wired headphones. It's my own fault, I admit, I just really don't mix well with wires. I crumple them until they tangle and (inevitably) fray, and I remain blind to them until the momentFull Review
    • WIREDRating, 2.5 out of 5David Pierce on February 17, 2016
      Review: Bragi Dash
      It's hard to explain how wonderful it is to completely cut the cord on your headphones. To not have to untangle them, or worry about them getting caught on your bag or jacket. To run without a sweat-covered cable bouncing everywhere. Cable-freeFull Review
    • EngadgetRating, 4.1 out of 5January 20, 2016
      Bragi Dash review: The smartest earbuds on the planet
      The fact that Bragi managed to deliver exactly what is said it would is an impressive feat alone. It took the company longer than anticipated, but the final product is a category first. Truly wireless headphones that break new ground in terms ofFull Review


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