Brim - 8-Cup Electric Pour Over Coffee Maker - Stainless Steel

I purchased a Brim coffee maker in June 2019, and contacted the company this May about issues I've been having with my machine for many months. The product has a two year warranty, but the company has refused to help me fix the problem, despite sending photos, videos, and countless emails to their customer "support" team. The coffee maker pushes water through the machine too quickly causing the unit to overflow, and the coffee to be weak and undrinkable. I contacted the company, followed their generic cleaning fix, then spent several weeks going back and forth sending photos and videos trying to prove the problem, only to be ignored or told that I'm using the wrong kind of filter or the wrong strength of coffee (neither of which are true). I can't count how many pots of coffee I've ruined with this machine, at least four of which just trying to prove my case to the company to have them reject my emails time and time again. They have a warranty on the product that they are refusing to uphold and have the worst customer service I've ever encountered.

The coffee taste so good! Coffee temperature is perfect and taste is very fresh! My husband and I love this coffee maker

Huge difference from my small drip coffee pot to this one, the flavor is so much smoother, plus it's an attractive coffee pot to have sitting out all the time. My only complaint is that the heating pad only stays on for 30 minutes after brewing, so if you're a slow drinker like myself, you'll have to make a couple smaller batches instead of one large one otherwise it'll get cold, but it's not too bad since the idea is to be drinking fresh coffee anyways. Noticed that with finely ground coffee the mesh filter doesn't seem to catch everything, so we use the disposable filter also, again, not a bad thing, just something I thought was worth noting. Overall it definitely converted us to pour over, minus all the hassle!

Overall great coffee machine that makes awesome coffee! Love this machine

This is my first automatic new in a long time. I ditched the old Brauns and Krupps because the taste was meah. I have been doing manual pour-over for a decade. A friend told me things had gotten better. So, I started researching. This model came up in Business Insider, but nowhere else. Reviews were exceedingly positive, so I gave it a shot. The brew is fantastic. The dozen or so holes the create a rain shower over the grinds produce a smooth, rich, consistent flavor. There is a scoop that nicely defines the coffee to water ratio. I like my coffee strong, I round the scoops slightly. I use coarse grind on my burr grinder and a dark roast bean. This machine brews more consistently correct coffee than my Chemex pour-over. It takes the variability out of the process. The one thing the machine does not do is prevent the second cup left on the heating element from getting a little more bitter than the first cup. I recommend putting the coffee in an insulated carafe immediately after brewing. Honestly, I don't know how any heating element is going stop the coffee going a little burnt.

After reading reviews was not sure but so glad we tried. Great cup of coffee. There was a funny smell but found out it’s not in the coffee or machine but the rubber sleeve holding the carafe. No big deal. Great quality.

The carafe does not come with a handle but it’s wrapped in a rubber sleeve so toy can grip it. My wife has trouble holding on to it because the neck is so wide. I have average size hands and it still doesn’t feel like a secure grip. I tried to find an optional carafe with a handle, but couldn’t. Coffee is good, but it’s a pain to use.

If I'd written this initially after purchase it would've been 4-5 stars, I like the ease and simplicity of use while still making a pretty good cup of coffee. True the filter holder is plasticky and kind of gross but I soaked it in boiling water a few times and it improved but it is still too hard to clean. The reason for the 1 stat review is because of Brim the company and their service, our initial carafe broke while on the machine staying warm (crack at bottom corner) and they replaced it for free - I was pretty impressed...but then the second one did the exact same thing in the same place. I've now seen other reviews stating their carafe broke in the same place indicating a definite defect of some kind. Brim customer service denied a replacement, told me not to contact them about this serial number again and will not/does not sell them. In the trash it goes.