I really like this phone. It would be great if there were a speakerphone, but for the price it's worth it. The phone is used for customer service so I NEED to use a headset with it, which was my main reason for purchasing. Only problem I had is that when I first plugged my headset into the headset jack, I was having problems hearing the callers, but if I muted my headset, I could hear the caller clearly, but ofcourse they could not hear me. Also if I put the volume button on the phone on high I would get a lot of buzzing. (This was very odd and my headset was brand new) After, unplugging headset a few times and tinkering around with the phone it began to work fine. I guess it just needed to be "broken in" a little bit. Now I use the phone without major issues everyday. My only concern is that if I hang up the phone for more than 10 minutes, the headset has to be unplugged and then plugged in again because, the keypad will not dial out if I don't. This is not good because it puts extra wear and tear on the headset jack output. Fortuanately, I only have to do this twice throughout my work day, but I'd rather leave it in and never have to unplug it at all since this is a work phone & headset jacks can wear down easily. I don't know if this is just the way the phone is made, or if its just a technical problem with MY phone. So I guess If that headset issue wouldn't be a big problem for you, its a decent buy.